Network Support Technician Government jobs at Att in United States, Charlotte

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Charlotte, NC

The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

The job duties of the NST are as follows:

This role will include, but will not be limited to the following responsibilities:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• Provide inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or provide new equipment deployments and/or requested deployment support
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Time Type:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Key Roles and Responsibilities:

• Handles numerous important projects such as SME for multiple environments, intensive troubleshooting and SME for firewall policy and log collection/reporting.
• Serves as technical resource for peers and other teams/organizations.
• Engage with various stakeholders such as vendors, external business partners, application development teams, additional technical support personnel, and leadership to deliver technical assessments, perform analyses, and resolve issues effectively.
• Act as a tier 4 resource and provide training as required to operations teams.
• Oversee complex projects and migrations to securely empower partners, identify and mitigate potential security risks, address outages, and manage events that could pose significant threats to AT&T.

Qualifications:

• Preferred Bachelors degree in Information Systems, Engineering, Mathematics or Cyber Security or equivalent experience.
• Typically requires 8-10 years of related experience.
• Extensive experience configuring devices, next gen policies and troubleshooting all aspects of TCP/IP network configurations and firewalls across the following technologies: Juniper, Palo Alto or Fortinet.
• Experience managing firewall and firewall management platforms including system design, performance testing, O/S and version upgrades, DR, log collection and reporting.
• Requires excellent customer service and project management skills in a highly technical and very fast-paced environment.
• Ability to handle high level escalations during intensive troubleshooting and auditing requirements.
• Additionally, this role demands the enforcement of best practices for security and perimeter technologies, along with a thorough understanding of business operations, including cloud services, content management, data centers, application development and hosting, and audit requirements.
• Requires occasional 24x7 on-call technical support.
• Requires Linux systems management experience using containers and virtual machines.
• Requires Daily Office Presence-5 days a week in the listed location. No relocation assistance is provided.

Requires 8-10 years experience

Must have firewall and virtualization experience.

Must know networking and OSI model at senior to expert level

Education:

Preferred Bachelors degree in Information Systems, Engineering, Mathematics or Cyber Security or equivalent experience.

Our Principal Cybersecurity, earns between$141,300.00-$211,900.00 USD Annual,Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

·Medical/Dental/Visioncoverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Key Roles and Responsibilities:

• Handles numerous important projects such as SME for multiple environments, intensive troubleshooting and SME for firewall policy and logcollection/reporting.
• Serves as technical resource for peers and otherteams/organizations.
• Engage with various stakeholders such as vendors, external business partners, application development teams, additional technical support personnel, and leadership to deliver technical assessments, perform analyses, and resolve issues effectively.
• Act as a tier 4 resource and provide training as required to operations teams.
• Oversee complex projects and migrations to securely empower partners, identify and mitigate potential security risks, address outages, and manage events that could pose significant threats to AT&T.

Qualifications:

• Preferred Bachelors degree in Information Systems, Engineering, Mathematics or Cyber Security or equivalent experience.
• Typically requires 8-10 years of related experience.
• Extensive experience configuring devices, next gen policies and troubleshooting all aspects of TCP/IP network configurations and firewalls across the followingtechnologies: Juniper,Palo Alto or Fortinet.
• Experience managing firewall and firewall management platforms including system design, performance testing, O/S and version upgrades, DR, log collection and reporting.
• Requires excellent customer service and project management skills in a highly technical and very fast-paced environment.
• Ability to handle high level escalations during intensive troubleshooting and auditing requirements.
• Additionally, this role demands the enforcement of best practices for security and perimeter technologies, along with a thorough understanding of business operations, including cloud services, content management, data centers, application development and hosting, and audit requirements.
• Requires occasional 24x7 on-call technical support.
• Requires Linux systems management experience using containers and virtual machines.
• Requires Daily Office Presence-5 days a week in the listed location. No relocation assistance is provided.

Requires 8-10 years experience

Must have firewall and virtualization experience.

Must know networking and OSI model at senior to expert level

Education:

Preferred Bachelors degree in Information Systems, Engineering, Mathematics or Cyber Security or equivalent experience.

Our Principal Cybersecurity, earns between$141,300.00-$211,900.00USD Annual,Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.