Customer Business Partner jobs at Armis in United States, Dallas

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc

QUALIFICATIONS

• Intellectually curious self-starter with a knack for problem-solving
• Experience with negotiation and discussing pricing terms
• Experience in a customer-facing role
• Has managed a book of business or prospect target list effectively
• Comfortable with a high volume of accounts and live engagements with prospects/customers
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Phenomenal organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Previous experience in a Sales, Customer Success, or Renewals Management role
• Ability to work effectively with many different personalities and cultures.
• Previous B2B SaaS and/or enterprise software experience.

Salary range guidance for this position is: $63,000-$85,000 per year.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 5+ years experience in network engineering, architecture, support, or design.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 3+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience securing IT, IoT, or healthcare systems.

• Familiarity with scripting languages (Python preferred).

• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $139,000 - $188,000

l status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.