Technical Product Support Ii - E2 -shanghai/wuhan/nanjing jobs at Applied Materials in Thailand, Bangkok

Key Responsibilities

Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.

Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes

Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.

Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

What We Offer

.Technical skill (Trouble Shooting & Data analysis, CAD basic , PLC SW (or C language) basic.

.Leadership and Safety management (Leading each project and managing oniste safety)

.Reporting skill (English , Presentation skill using PPT, Excel , Word, ETC...)

.Negotiation skill

Key Responsibilities

Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

1. Manages professional employees (on B job bands) and/or supervisors that identifies gaps to plans across the field, drives field/technical and customer engagement from a BU perspective and conducts calls with field Technical Directors. Develops and articulates strategies and corrective actions to meet business objectives.
2. Has strong comprehensive industry product knowledge of technical trends to articulate technical differentiators. Converts technical trends into useful information for (TRM) Technical Review workshops and product positioning/ inflections mapping
3. Drives alignment and tracks business focus on TAM, share, margin between BU and Field
4. Demonstrates strong comprehensive understanding of global, technical and market trends and executes a systematic process for capturing competitive intelligence
5. Applies strong comprehensive understanding of the industry to drive penetration / adoption of diverse and complex product strategies with BU, RPM and Field. Identifies customer adoption barriers and drives a plan to overcome [e.g. customer, product, BU]
6. Manages the mapping trends, opportunities and threats to roadmap and strategies.
7. Extensive contact with the field is required. Requires 40-50% travel

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Key Responsibilities

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Key Responsibilities

Lead recipe creation to optimize system performance and Train PSE/AEs' in recipe creation

Application Qualification of newtechnologies/features,

Participate in finding the solution, follow up on solution execution

Create new methodologies in order to optimized system performance for specific application

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

• Ensure product entering operations or inventory meets all design requirements by confirming dimensional characteristics, visual/cosmetic attributes, functional operation and supporting documentation review.

• Designs and implements inspection methodologies and procedures for part qualifications.

• Conduct newequipment/methodologyqualification.

• Audit focal for metrology related internal/external audits.

• Schedule and lead gage R&R studies. Conduct review and training on gage R&R internally.

• Coaches, mentor and conduct training for extended AMAT teams on advanced use of inspection tools and methodologies.

• Identifies and leads continuous improvement projects. Reduces qualification cycle time and cost within respective site while still meeting reliability performance requirements.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view.