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Program Manager Wallet & Apple Pay Operations jobs at Apple in United States, Cary
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United States
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Cary
10 jobs found
08.06.2025
A
Apple Apple Pay Platform Operations Analyst United States, North Carolina, Cary
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Bachelors in Business, Operations, Engineering or a related field required. Minimum 5 years of professional work experience in the payments eco-system. Experienced in the financial services technology industry and/or payments...
Description:
Help Apple Pay & Wallet deliver amazing new commerce experiences for Apple customers around the world. Apple Pay is a leading digital wallet for iOS customers in over 80 markets and growing rapidly. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your experience along with providing extraordinary support for the team.This role will be working within our global platform operations organization to understand, develop and improve our operational processes and support our Wallet & Apple Pay payment ecosystem partners.We seek an experienced Payments Platform Operations Analyst to support operational work streams related to onboarding and sustaining Wallet & Apple Pay programs globally with our partners. The team needs a thoughtful, self-motivated, driven individual comfortable working in an exciting, complex, fast-paced environment.
It is critical that you develop a strong working relationships with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.Maintain global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directionsSupport global work streams with internal and external payment partners in the areas of platform health and support - bug tracking, operational support reporting, Payment Certificate Support and Mass Enablement onboarding. Engage with business and technical cross-functional teams to facilitate and align in support of the global processes and programs.Perform business process and data analysis and impact assessmentsWork with cross functional teams to develop, streamline and/or optimize support processes for new products, new features and standard day to day partner supportInfluence decisions and organizational change through collaboration, leadership and customer/partner-focused approach. Synthesize sophisticated issues into a clear story assessing operational opportunities. Experience in troubleshooting API integrations Skilled at helping payment partners identify, navigate and overcome technical issues related to onboarding and payment acceptance driving growth and improving the partner and customer experience. Experience integrating, supporting and troubleshooting a complex suite of products and/or servicesAbility to explain technical concepts and issues to a broad audienceAbility to initiate and drive internal projects and payment partner initiatives to completion with minimal mentorship.Have a passion for drilling into the details of how things work, leading to outstanding user/partner experiences.Have high level of integrity, passion in providing this vital service to the platform, and a sense of urgency to “make things happen”Able to operate autonomously and push through ambiguity to drill down to actions and solutions
- Bachelors in Business, Operations, Engineering or a related field required.
- Minimum 5 years of professional work experience in the payments eco-system.
- Experienced in the financial services technology industry and/or payments ecosystem platforms
- Experience in web development (JavaScript, HTML, CSS)
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. .
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08.06.2025
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Apple Sr Software Engineer Apple Pay United States, North Carolina, Cary
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We are looking for solid software development skills in one or more general purpose languages such as Java, Kotlin or others. Experience with object oriented analysis and design. Experience with...
Description:
You will: - Architect, design and implement highly available and scalable systems - Analyze requirements, identify gaps and translate them into a technical design. - Collaborate closely with cross functional teams like Client Engineering, Radios/NFC, Security & Compliance, External Partners etc. - Write high quality, testable and performant code.
- We are looking for solid software development skills in one or more general purpose languages such as Java, Kotlin or others.
- Experience with object oriented analysis and design
- Experience with client server development and API design.
- Experience with Relational and NoSQL Databases.
- BS degree in computer science or equivalent field
- MS degree plus 4-5 years of software development experience or equivalent experience
- Experience in building large-scale highly available distributed systems.
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07.06.2025
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Apple Product Manager Conversational Support United States, North Carolina, Cary
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Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree. Experience creating products or tools reliant on large language models (LLM)....
Description:
Responsibilities include: Own customer-facing conversational experiences across web, Messages, voice, and Apple Support app Tackle ambiguity with curiosity and address gaps that show up at each stage of the product lifecycle Create visual frameworks to communicate complex work Actively contribute forward-looking ideas and participate in roadmap planning
- Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree
- Experience creating products or tools reliant on large language models (LLM)
- Experience specifying and analyzing performance data to demonstrate impact and identify gaps and opportunities
- Experience partnering with product designers and user researchers to create intuitive and easy-to-use interfaces
- Understanding of the technical basics in building complex conversational systems, familiarity with JSON, payload, RAG, fine tuning, and intent recognition
- Experience with conversation design, UX design
- Experience with internal platform tools and products
- Familiarity with customer support systems
- Seeks to build strong relationships beyond your working team
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10.05.2025
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Apple Standards Architect - Apple Pay United States, North Carolina, Cary
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Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field. 10+ years of experience in digital credentials, identity, access management, cybersecurity standards, and protocol development. Familiarity with...
Description:
We’re looking for a Standards Architect with a strong product influence playing a dual role: contributing to the development and adoption of industry standards (e.g. OpenID, FIDO, W3C, ISO/IEC), while actively shaping the design and roadmap of internal products. You'll ensure that evolving products are interoperable, future-proof, and aligned with global regulatory, technical, and trust frameworks. You'll be contributing to the global evolution of digital credentials while ensuring our internal systems align with best practices and compliance requirements.KEY RESPONSIBILITIES:- Participate in and contribute to industry standards bodies (e.g., OpenID Foundation, FIDO Alliance, W3C, ISO/IEC) to help shape the technical direction of digital credential and security protocols.- Translate evolving standards into product requirements and influence roadmap decisions to ensure compliance and competitive differentiation.- Anticipate regulatory and industry shifts to inform product planning and technical architecture early.- Develop conformance and interoperability strategies for digital credentials, wallet, and identity systems.- Provide technical guidance on standards implementation, trust frameworks, and interoperability testing.- Document and communicate implications of new and emerging standards to technical and executive stakeholders.
- Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field.
- 10+ years of experience in digital credentials, identity, access management, cybersecurity standards, and protocol development.
- Familiarity with OpenID specifications, OAuth 2.0, and associated security models.
- Solid understanding of ISO/IEC standards related to information security (18013-5, etc.).
- Experience working with or within standards bodies (e.g., OpenID Foundation, IETF, ISO/IEC, W3C).
- Excellent writing skills for technical and policy documents.
- Ability to travel as this position will require domestic and international travel up to 2 times per quarter.
- Active contributor to standards organizations (e.g., published drafts, working group participation).
- Experience implementing identity federation or single sign-on (SSO) solutions.
- Knowledge of compliance frameworks like NIST, or GDPR in relation to identity standards.
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20.04.2025
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Apple Compliance Project Manager United States, North Carolina, Cary
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3-5 years of project management experience. Bachelor’s Degree or higher. Experience with compliance or legal Project Management including management of regulatory matters including state licensing examinations. Excellent communication skills with...
Description:
This role is well suited for a self-starting independent thinker who loves solving problems, managing complex projects, and learning new subject matter areas.
In this role you will: - Lead cross functional organization of compliance initiatives. - Develop and maintain project and governance schedules. - Ascertain and document annual compliance program requirements and ongoing obligations upheld to facilitate a comprehensive program framework.- Tracking project progress against the plan, identifying potential issues, and taking necessary actions to address delays or roadblocks- Work with international compliance teams to consolidate and coordinate projects. - Assist with scaling programs to incorporate international compliance obligations. - Complex coordination and management of licensing examinations and similar regulatory matters. - Communicate project status updates to various project partners, including team members and executives. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.- Engage with compliance teams to evangelize best practices and pursue improvements. Assisting the team with ongoing improvements to the program management processes. - Oversee end-to-end initiatives that require the coordination of multiple teams to reach resolution.
- 3-5 years of project management experience
- Bachelor’s Degree or higher
- Experience with compliance or legal Project Management including management of regulatory matters including state licensing examinations
- Excellent communication skills with the ability manage across cross-functional teams
- Experience working with GRC tools and content management platforms, including Auditboard and Wrike, and training delivery platforms
- Experience working collaboratively within cross-functional teams to achieve complex objectives
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20.04.2025
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Apple Web Development Manager - AppleCare Support Foundations United States, North Carolina, Cary
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Bachelor's degree or equivalent, plus 3+ years relevant work experience. Experience managing or leading interactive web production for a large, global organization,. Ability to manage teams and lead people that...
Description:
Key responsibilities of this role include:Managing interactive web solutions from inception to completionPreparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs
- Bachelor's degree or equivalent, plus 3+ years relevant work experience
- Experience managing or leading interactive web production for a large, global organization,
- Ability to manage teams and lead people that support multiple business units
- Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
- Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
- Comfortable working with ambiguity; ability to flourish in an environment of constant change
- Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
- Meticulous and passionate about the customer experience
- Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
- Knowledge of modern web accessibility
- Experience developing web content delivered via Learning Management Systems
- Understanding of SCORM and Tin Can/xAPI learning standards and specifications
- BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master’s degree in a related field a plus
- Experience with contact center training organizations
- Familiarity with cloud platforms
- Familiarity with UX research and design processes
- Experience with web audio and video
- Exposure to AI usage in web-development projects
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20.04.2025
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Apple Program Manager Wallet & Apple Pay Operations United States, North Carolina, Cary
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7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management. Experienced in the financial services industry and/or payments ecosystem platforms. Experienced in Lean Six Sigma and...
Description:
This role will be working within our partner operations organization to understand, develop and improve our operational processes and capabilities to support our partners, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and enable partner support.It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.
- 7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management
- Experienced in the financial services industry and/or payments ecosystem platforms
- Experienced in Lean Six Sigma and Business Process Model and Notation
- Experienced in developing technology based payments products, including launching and scaling partner support operations globally.
- Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
- Solid ability to operate autonomously across multiple teams in a matrixed, global organization
- Bachelors in Business, Operations, Engineering or a related field required.
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These jobs might be a good fit
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Bachelors in Business, Operations, Engineering or a related field required. Minimum 5 years of professional work experience in the payments eco-system. Experienced in the financial services technology industry and/or payments...
Description:
Help Apple Pay & Wallet deliver amazing new commerce experiences for Apple customers around the world. Apple Pay is a leading digital wallet for iOS customers in over 80 markets and growing rapidly. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your experience along with providing extraordinary support for the team.This role will be working within our global platform operations organization to understand, develop and improve our operational processes and support our Wallet & Apple Pay payment ecosystem partners.We seek an experienced Payments Platform Operations Analyst to support operational work streams related to onboarding and sustaining Wallet & Apple Pay programs globally with our partners. The team needs a thoughtful, self-motivated, driven individual comfortable working in an exciting, complex, fast-paced environment.
It is critical that you develop a strong working relationships with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.Maintain global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directionsSupport global work streams with internal and external payment partners in the areas of platform health and support - bug tracking, operational support reporting, Payment Certificate Support and Mass Enablement onboarding. Engage with business and technical cross-functional teams to facilitate and align in support of the global processes and programs.Perform business process and data analysis and impact assessmentsWork with cross functional teams to develop, streamline and/or optimize support processes for new products, new features and standard day to day partner supportInfluence decisions and organizational change through collaboration, leadership and customer/partner-focused approach. Synthesize sophisticated issues into a clear story assessing operational opportunities. Experience in troubleshooting API integrations Skilled at helping payment partners identify, navigate and overcome technical issues related to onboarding and payment acceptance driving growth and improving the partner and customer experience. Experience integrating, supporting and troubleshooting a complex suite of products and/or servicesAbility to explain technical concepts and issues to a broad audienceAbility to initiate and drive internal projects and payment partner initiatives to completion with minimal mentorship.Have a passion for drilling into the details of how things work, leading to outstanding user/partner experiences.Have high level of integrity, passion in providing this vital service to the platform, and a sense of urgency to “make things happen”Able to operate autonomously and push through ambiguity to drill down to actions and solutions
- Bachelors in Business, Operations, Engineering or a related field required.
- Minimum 5 years of professional work experience in the payments eco-system.
- Experienced in the financial services technology industry and/or payments ecosystem platforms
- Experience in web development (JavaScript, HTML, CSS)
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. .
Show more
These jobs might be a good fit
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