Enterprise Quality Program Manager jobs at Apple in United States, Austin
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Company (1)
Job type
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Job title (1)
United States
State
Austin
205 jobs found
15.08.2024
A
Apple Enterprise Quality Program Manager United States, Texas, Austin
Excellent verbal and written communication skills, with an ability to communicate at all levels of the organization. Ability to drive high quality case work and customer support. Advanced troubleshooting and...
Previous management, training, or quality experience in a customer service organization. Analytical skills with the ability to identify trends and formulate effective strategies. BS/BA or equivalent experience. Experienced in Contact...
5+ years of experience in quality, project or program management. Ability to cultivate and foster relationships. Experience in crafting, developing and maintaining effective interaction monitoring forms. Experience in leading projects...
4+ years of related experience delivering multi-functional programs and projects. Excels in relationship building with a strong ability to connect with people at all levels and develop partnerships. Agile development...
Minimum 5+ years of process improvement/continuous improvement experience. Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones. Experience designing...
Minimum 6 years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. Proven experience with US domestic, offshore and work from...
Strong problem-solving skills to identify critical issues, evaluate options, and provide recommendations. Robust business planning capabilities, with the ability to work within and design processes leading to the development of...
Excellent verbal and written communication skills, with an ability to communicate at all levels of the organization. Ability to drive high quality case work and customer support. Advanced troubleshooting and...
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