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14 jobs found
26.07.2025
A
Apple Apple Support Technical Advisor - 苹果技术服务顾问 China, Sichuan, Chengdu City
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追求结果：具备自我管理能力，并能够在不断变化的快节奏环境中独立工作并完成业务目标。能够高效地管理时间，包括能够同时处理多个任务、保持条理清楚和分清工作主次，娴熟地及时解决业务问题。. 有效沟通： 沟通清晰富有同理心，具备与客户共情的能力，能够根据不同的对象有效地调整沟通方式和风格。. 以客户为中心：具有为客户提供支持的经验，支持方式包括电话、电子邮件、聊天服务和/或面对面交流 。具备技术故障诊断用户知识或经过验证的技术能力，能够在与客户交谈时利用多个工具调查和获取技术信息。热衷于客户服务，对客户体验有担当，能够提供全面的问题解决方案。. 符合基本业务预期：能够按期参加必要培训，可能包含周末。能够在上午 9:00 至晚上 9:30（包括周末和节假日）之间灵活工作，并可以根据业务需求灵活地延长或缩短工作时间，能够一边与客户交谈一边打字，并且打字速度不低于每分钟 40 个字符。. 成功完成初期培训，职前评估和背景调查。. 具备一定基础的英文听说读写能力。. 拥有包容多元的思维，能够勇于发表自己的独特观点，也积极聆听和接受他人不同的想法。. 在处理问题并提供解决方案以改善客户体验时，发挥积极作用并激励他人保持好奇心；打破常规，利用各项资源解决问题；具有创新精神，不断尝试解决问题的新方法；拥护变革，与 Apple 在不断变化的内外部环境中灵活学习，共同成长。. 不仅重视自己的业务目标与职业发展，还热衷于分享自己的成功/失败经验，影响整个团队。. 积极主动建立与周围同事、管理层和其他部门的关系，通过协作取得成功。. 关注自我发展，主动寻求技能添加的机会，与经理积极沟通就自己的职业志向达成共识并付诸行动，积极参与轮岗/职业体验来获得职业发展机会。....
Description:
您善于解决问题，能够轻松地与客户建立融洽的关系！您由衷地热爱科技，能够利用自己掌握的知识为客户提供指导，超越他们的期望。您热衷于探索事物运作方式，并能够在出现问题时找出其技术工作原理。您拥有优秀的沟通能力（电话交流或线上文字交流等形式），并能够有效地分清工作主次和管理时间。您在技术环境中工作得心应手，并能在多个系统和应用程序之间同时处理不同任务；您善于分析、查明和解决顾客在 Apple 生态系统中遇到的各种复杂问题。您能够轻松地与客户展开互动，耐心地向他们分步说明解决方案，根据每位客户的情况定制不同的方法。您不仅要协助客户解决技术问题，还要提供卓越的客户体验。如果您符合上述条件，那么您可能成为下一位 Apple Support Advisor（技术服务顾问）。我们致力于协助员工发掘自己的潜力。
我们期望的 Apple Support Advisor（技术服务顾问）是具有包容性的、积极主动的、高敬业度的人才，在动态变化的环境中能贡献创新的点子，善用协作来提供高质量的客户服务。作为 Apple Support Advisor（技术服务顾问），您需要首先培养自己包容多元的思维，您善于倾听他人建议，勇敢、有技巧地表达自己的想法。您主动为自己的发展负责，不断学习新技能让自己成长。作为客户在需要协助时首先联系到的人，您不仅需要熟悉客户使用的所有产品和服务，包括 iPhone、iPad、MacBook、台式 Mac 以及 Apple Music、iTunes Store、App Store 等，您还要代表 Apple，倾听客户的声音，热情友好地为他们提供世界一流的客户服务。在运用您精湛的技术知识、创造力和热情去满足客户的需求之外，您还要运用集体的智慧和创造力去改善 Apple 的产品和服务，不断让自己和 Apple 变得更好。我们坚信，Apple Support Advisor（技术服务顾问）团队将以其卓越的协作能力、包容性、积极主动和高敬业度的特质，通过协作为客户提供卓越的服务体验。同时，我们也将为您提供持续的培训和支持，协助您与团队一起，达到最佳的工作效果。这个岗位提供有竞争力的薪酬和丰厚的福利，另外员工还有资格享受公司股票计划、各种假期和员工折扣。Apple 提供公平的就业机会，致力于提供兼具包容性和多元化的工作环境。因此，我们会公正、公平地对待所有应聘者。Apple 欢迎任何人士加入我们，并致力于为具有身心障碍的应征者提供合理的安排。
- 追求结果：具备自我管理能力，并能够在不断变化的快节奏环境中独立工作并完成业务目标。能够高效地管理时间，包括能够同时处理多个任务、保持条理清楚和分清工作主次，娴熟地及时解决业务问题。
- 有效沟通： 沟通清晰富有同理心，具备与客户共情的能力，能够根据不同的对象有效地调整沟通方式和风格。
- 以客户为中心：具有为客户提供支持的经验，支持方式包括电话、电子邮件、聊天服务和/或面对面交流 。具备技术故障诊断用户知识或经过验证的技术能力，能够在与客户交谈时利用多个工具调查和获取技术信息。热衷于客户服务，对客户体验有担当，能够提供全面的问题解决方案。
- 符合基本业务预期：能够按期参加必要培训，可能包含周末。能够在上午 9:00 至晚上 9:30（包括周末和节假日）之间灵活工作，并可以根据业务需求灵活地延长或缩短工作时间，能够一边与客户交谈一边打字，并且打字速度不低于每分钟 40 个字符。
- 成功完成初期培训，职前评估和背景调查。
- 具备一定基础的英文听说读写能力。
- 拥有包容多元的思维，能够勇于发表自己的独特观点，也积极聆听和接受他人不同的想法。
- 在处理问题并提供解决方案以改善客户体验时，发挥积极作用并激励他人保持好奇心；打破常规，利用各项资源解决问题；具有创新精神，不断尝试解决问题的新方法；拥护变革，与 Apple 在不断变化的内外部环境中灵活学习，共同成长。
- 不仅重视自己的业务目标与职业发展，还热衷于分享自己的成功/失败经验，影响整个团队。
- 积极主动建立与周围同事、管理层和其他部门的关系，通过协作取得成功。
- 关注自我发展，主动寻求技能添加的机会，与经理积极沟通就自己的职业志向达成共识并付诸行动，积极参与轮岗/职业体验来获得职业发展机会。
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07.06.2025
A
Apple Manufacturing Quality Engineer - iPad China, Sichuan, Chengdu City
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BS in a related engineering field (Mechanical, Manufacturing, Material, etc), MS is a plus. 5+ years of experience in engineering, manufacturing or quality control. Fluid communication in English. Clear communication...
Description:
- You will involve in new product development, partner with multi-functional teams to evaluate design and processes maturity study, define quality requirement and manufacturing control plan.- Develop measurement technologies and quality system that achieves adventurous specifications at mass production scale.- Evaluate and implement groundbreaking quality inspection tools to evaluate cosmetic and dimensional part characteristics.- Lead activities to balance unparalleled quality with scalable yields.
- BS in a related engineering field (Mechanical, Manufacturing, Material, etc), MS is a plus.
- 5+ years of experience in engineering, manufacturing or quality control.
- Fluid communication in English.
- Clear communication and logical thinking.
- Strong big-data analysis skill with multiple tools like JMP/Python/Tableau.
- Deep understanding of DOE, GD&T, MSA theory and practical application experience.
- Extensive knowledge of mechanical quality and reliability concepts, supplier management, and general manufacturing operations.
- AI/ML knowledge, can leverage AI/ML tools in quality management.
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06.05.2025
A
Apple Operations Program Manager iPad China, Sichuan, Chengdu City
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- Bachelor degree or equivalent experience or above, major in business, logistics, trading, electrical engineering or allied technical subject. - Proven experience in manufacturing industry or related areas with managing...
Description:
- Drive factory daily IO, quality on hold, new site bring up, attainment etc. operation tasks in order to safe product delivery in right quantity and quality- Leads different aspects of program readiness for new product launch
- - Bachelor degree or equivalent experience or above, major in business, logistics, trading, electrical engineering or allied technical subject
- - Proven experience in manufacturing industry or related areas with managing operation background, collaborate with or manages cross functional teams
- - English & Mandarin proficiency
- - Good data analytical skills, ability to gather data, compile information and prepare the reports/updates
- - Take the lead to facilitate the communication and coordination on cross functional issue and business
- - Strong sense of urgency to take immediate actions for recovery while under high pressure
- - Strong self motivation to continue driving excellence
- - Result oriented, strong in leadership and organization skills
- - Willing to work from CM factory
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05.05.2025
A
Apple JAPAC Change Manager AppleCare Support Project & Management China, Sichuan, Chengdu City
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Strong and effective written and verbal communication skills. Excellent influencing skills and ability to work with key business partners. Effectively engaging and communicating with diverse stakeholders at all levels of...
Description:
Develop change management strategies that align with the organization's overall goals and objectives. This may involve conducting analysis of situations or data requires an in-depth evaluation of variable change factors and determine methods/techniques to transit people to the desired end state. Develop comprehensive change plans to address the needs from multiple sub-projects/work-streams. This may involve creating tailored change plan to different audiences and balance different needs from key stakeholders.
- Strong and effective written and verbal communication skills.
- Excellent influencing skills and ability to work with key business partners.
- Effectively engaging and communicating with diverse stakeholders at all levels of an organization.
- Ability to connect the dots to improve transition of impacted stakeholder groups.
- Ability to identify and resolve challenges that arise during the change process.
- Experience in partnering with cross-functional teams and senior leadership.
- Work independently, collaboratively, and with minimal oversight.
- Flexible to work various hours to collaborate with our global partners.
- Familiarity with various change management methodologies (e.g., Prosci ADKAR) and the ability to apply them effectively.
- Experience managing organizational change initiatives, including planning, implementing, and evaluating change projects.
- Experience managing projects, including scope, budget, and timelines, is highly valuable.
- Experience in the Contact Center industry where the change is being implemented can be beneficial.
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04.05.2025
A
Apple Manufacturing Design Engineer - iPad China, Sichuan, Chengdu City
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You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...
Description:
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- You can:
- Demonstrate knowledge of Apple products and services.
- Personalize solutions based on customer needs, and effectively communicate them.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Work in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be curious and open to learning from others and helping each other grow.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
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21.04.2025
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Apple Plastic Tooling Engineer China, Sichuan, Chengdu City
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BS or MS Engineering (Plastics Engineering; ME, Chem E). Minimum 8 years plastic tooling (injection molding preferred) experience in the molding and / or plastic materials industry. High gloss cosmetic...
Description:
You will be expected to:- Evaluate product and industrial design goals to understand the dimensional, cosmetic, and functional priorities for the product- Identify and validate suitable fabrication equipment and processes to meet all Apple design and operational requirements- Develop and document processes including all parameters, consumables and secondary operation requirements to meet defined specifications- Conduct process optimization DOE’s, using data-driven and hands-on approaches together to find solutions to complex challenges- Communicate ongoing process development status to cross-functional teams and lead discussions to align design requirements with manufacturing capability - Willingness to travel internationally to support manufacturing partner sites and collaborate with in-region team members - Familiarity with a phase gate product development approachYou may be asked to lead development in one or more of the following areas: - Tooling manufacturing machine: machining process and accuracy by process, machine brand and application- Plastic material related: typical resin type, supplier, shrinkage selection, amorphous, Crystalline/semi crystalline materials characteristic and key points- Injection molding process basic knowledges: injection machine selection key tips, injection machine type and trouble shooting basic knowledge- Plastic tooling design related: single shot, double shot, LSR, insert-molding, tool design experience, DFM working experience and Mold-flow basic knowledge- Control (SPC) data analysis. Identify automation opportunities and justify automation projects based on automation line efficiency metrics- Tooling issue FACA experience: dimension and cosmetic typical issues FACA analysis capability
- BS or MS Engineering (Plastics Engineering; ME, Chem E).
- Minimum 8 years plastic tooling (injection molding preferred) experience in the molding and / or plastic materials industry. High gloss cosmetic part tooling engineer experiences are a plus.
- Able to communicate (verbal and written) technical information in English and Mandarin.
- Excellent knowledge of plastic materials and design for manufacturing in terms of geometry and cosmetic quality.
- Experience debugging complex tools and processes.
- Experience processing a wide variety of materials.
- Experience in handling multiple tool development programs with regional and overseas vendors is preferred.
- Mold Flow analysis capabilities are a plus.
- Be able to work independently or within a team. Host the meeting and do the presentation, & use concise one pager for technical related communication.
- Able to travel up to 25% of the time.
- Experience in massive data analysis, coding and machine learning would be a plus.
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21.04.2025
A
Apple Mac Hardware Systems Engineer China, Sichuan, Chengdu City
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Bachelor or master degree in electrical engineering related majors. Strong EE Fundamentals including board design process, Schematic/PCB development tools, electrical components selection, basic DC-DC converter and signal integrity knowledge. Familiar...
Description:
- You will participate in design and development of next generation mobile Mac products from concept to mass production.- You will support all hardware characterizations both at Cupertino and local sides, analyze test reports and address the conclusions.- You are able to manage vendor EE resources for better technical support.
- Bachelor or master degree in electrical engineering related majors.
- Strong EE Fundamentals including board design process, Schematic/PCB development tools, electrical components selection, basic DC-DC converter and signal integrity knowledge.
- Familiar with basic EE lab equipments for failure analysis including Digital Multimeter, Oscilloscope, Logic Analyzer, TDR, etc.
- Good written and verbal communication skills in English and Mandarin.
- 5+ years EE working experience on consumer/computing products. Experience with high volume products from proof of concept to mass production is preferred.
- Experience with high-speed digital circuit design and familiar with high-speed interface: USB, PCIe, DP, HDMI, MIPI, SD Card, etc.
- Experience with high power delivery design on portable products including USBC PD, Battery charging, power saving design, power and thermal management.
- Familiar with system level design challenges including PD, thermal, acoustics, wireless, display, sensor, EMC etc.
- Familiar with Python scripting or other tools for data analysis.
- Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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追求结果：具备自我管理能力，并能够在不断变化的快节奏环境中独立工作并完成业务目标。能够高效地管理时间，包括能够同时处理多个任务、保持条理清楚和分清工作主次，娴熟地及时解决业务问题。. 有效沟通： 沟通清晰富有同理心，具备与客户共情的能力，能够根据不同的对象有效地调整沟通方式和风格。. 以客户为中心：具有为客户提供支持的经验，支持方式包括电话、电子邮件、聊天服务和/或面对面交流 。具备技术故障诊断用户知识或经过验证的技术能力，能够在与客户交谈时利用多个工具调查和获取技术信息。热衷于客户服务，对客户体验有担当，能够提供全面的问题解决方案。. 符合基本业务预期：能够按期参加必要培训，可能包含周末。能够在上午 9:00 至晚上 9:30（包括周末和节假日）之间灵活工作，并可以根据业务需求灵活地延长或缩短工作时间，能够一边与客户交谈一边打字，并且打字速度不低于每分钟 40 个字符。. 成功完成初期培训，职前评估和背景调查。. 具备一定基础的英文听说读写能力。. 拥有包容多元的思维，能够勇于发表自己的独特观点，也积极聆听和接受他人不同的想法。. 在处理问题并提供解决方案以改善客户体验时，发挥积极作用并激励他人保持好奇心；打破常规，利用各项资源解决问题；具有创新精神，不断尝试解决问题的新方法；拥护变革，与 Apple 在不断变化的内外部环境中灵活学习，共同成长。. 不仅重视自己的业务目标与职业发展，还热衷于分享自己的成功/失败经验，影响整个团队。. 积极主动建立与周围同事、管理层和其他部门的关系，通过协作取得成功。. 关注自我发展，主动寻求技能添加的机会，与经理积极沟通就自己的职业志向达成共识并付诸行动，积极参与轮岗/职业体验来获得职业发展机会。....
Description:
您善于解决问题，能够轻松地与客户建立融洽的关系！您由衷地热爱科技，能够利用自己掌握的知识为客户提供指导，超越他们的期望。您热衷于探索事物运作方式，并能够在出现问题时找出其技术工作原理。您拥有优秀的沟通能力（电话交流或线上文字交流等形式），并能够有效地分清工作主次和管理时间。您在技术环境中工作得心应手，并能在多个系统和应用程序之间同时处理不同任务；您善于分析、查明和解决顾客在 Apple 生态系统中遇到的各种复杂问题。您能够轻松地与客户展开互动，耐心地向他们分步说明解决方案，根据每位客户的情况定制不同的方法。您不仅要协助客户解决技术问题，还要提供卓越的客户体验。如果您符合上述条件，那么您可能成为下一位 Apple Support Advisor（技术服务顾问）。我们致力于协助员工发掘自己的潜力。
我们期望的 Apple Support Advisor（技术服务顾问）是具有包容性的、积极主动的、高敬业度的人才，在动态变化的环境中能贡献创新的点子，善用协作来提供高质量的客户服务。作为 Apple Support Advisor（技术服务顾问），您需要首先培养自己包容多元的思维，您善于倾听他人建议，勇敢、有技巧地表达自己的想法。您主动为自己的发展负责，不断学习新技能让自己成长。作为客户在需要协助时首先联系到的人，您不仅需要熟悉客户使用的所有产品和服务，包括 iPhone、iPad、MacBook、台式 Mac 以及 Apple Music、iTunes Store、App Store 等，您还要代表 Apple，倾听客户的声音，热情友好地为他们提供世界一流的客户服务。在运用您精湛的技术知识、创造力和热情去满足客户的需求之外，您还要运用集体的智慧和创造力去改善 Apple 的产品和服务，不断让自己和 Apple 变得更好。我们坚信，Apple Support Advisor（技术服务顾问）团队将以其卓越的协作能力、包容性、积极主动和高敬业度的特质，通过协作为客户提供卓越的服务体验。同时，我们也将为您提供持续的培训和支持，协助您与团队一起，达到最佳的工作效果。这个岗位提供有竞争力的薪酬和丰厚的福利，另外员工还有资格享受公司股票计划、各种假期和员工折扣。Apple 提供公平的就业机会，致力于提供兼具包容性和多元化的工作环境。因此，我们会公正、公平地对待所有应聘者。Apple 欢迎任何人士加入我们，并致力于为具有身心障碍的应征者提供合理的安排。
- 追求结果：具备自我管理能力，并能够在不断变化的快节奏环境中独立工作并完成业务目标。能够高效地管理时间，包括能够同时处理多个任务、保持条理清楚和分清工作主次，娴熟地及时解决业务问题。
- 有效沟通： 沟通清晰富有同理心，具备与客户共情的能力，能够根据不同的对象有效地调整沟通方式和风格。
- 以客户为中心：具有为客户提供支持的经验，支持方式包括电话、电子邮件、聊天服务和/或面对面交流 。具备技术故障诊断用户知识或经过验证的技术能力，能够在与客户交谈时利用多个工具调查和获取技术信息。热衷于客户服务，对客户体验有担当，能够提供全面的问题解决方案。
- 符合基本业务预期：能够按期参加必要培训，可能包含周末。能够在上午 9:00 至晚上 9:30（包括周末和节假日）之间灵活工作，并可以根据业务需求灵活地延长或缩短工作时间，能够一边与客户交谈一边打字，并且打字速度不低于每分钟 40 个字符。
- 成功完成初期培训，职前评估和背景调查。
- 具备一定基础的英文听说读写能力。
- 拥有包容多元的思维，能够勇于发表自己的独特观点，也积极聆听和接受他人不同的想法。
- 在处理问题并提供解决方案以改善客户体验时，发挥积极作用并激励他人保持好奇心；打破常规，利用各项资源解决问题；具有创新精神，不断尝试解决问题的新方法；拥护变革，与 Apple 在不断变化的内外部环境中灵活学习，共同成长。
- 不仅重视自己的业务目标与职业发展，还热衷于分享自己的成功/失败经验，影响整个团队。
- 积极主动建立与周围同事、管理层和其他部门的关系，通过协作取得成功。
- 关注自我发展，主动寻求技能添加的机会，与经理积极沟通就自己的职业志向达成共识并付诸行动，积极参与轮岗/职业体验来获得职业发展机会。
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Working in the tech industry in Apple at its Chengdu, China location is an extraordinary opportunity. There is truly no other job like it!
At Apple Chengdu, Apple China’s largest tech campus, recruits will have the opportunity to be a part of a much larger Apple product and message. Employees are on the frontline of cutting edge technology, innovation, and customer service.
Working with Apple in China does require certain skills and qualifications. You must be self-motivated with a strong sense of integrity, team spirit, and customer service. Technical proficiency is also a must with experience and understand of software development, user experience, and product design.
Job seekers will find outstanding development and career opportunities at Apple in Chengdu on Expoint. You’ll be surrounded by people who share your enthusiasm for making a lasting impression on how Apple is perceived and experienced by China’s customers and users.
Essential to Apple Chengdu’s success are engineers, data scientists, product managers, and UX/UI designers who have a passion for creating the best products and services possible. By becoming a part of a team focused on creating the latest technology products, you will have a chance to have a lasting and positive impact on the word.
Apple’s Chengdu teams come together to create the famous Apple products, deliver amazing customer service, and create real memories and lasting impressions. With the chance to advance your career, and a working environment and culture that rewards initiative and success, working at Apple in Chengdu is the start of a unique journey. Join the team and make your impacts felt!