Senior Technical Account Manager Es - Apjc Asean jobs at Amazon in Vietnam, Hanoi

As a Site Technical Manager intern, you will engage with an experienced cross-disciplinary staff to conceive and design innovative consumer products. You will work closely with an internal inter-disciplinary team, and outside partners to drive key aspects of product definition, execution, and test. As part of a project team you will support the design, debug, validation and optimization of the products. You will be involved in projects from concept through production, gaining exposure to the complete design lifecycle. You will also support engineering builds gaining experience with high volume manufacturing.Key job responsibilities
• Learn and become familiar with Amazon hardware development process
• Work closely with Hardware Engineering teams as well as suppliers to support product development
• Work on a one or two projects assigned by the business team
• Attend technical trainings and participate in mini-hackathon program
• Other daily tasks assigned by the hiring manager/technical mentor

- Current student working towards a a Bachelor’s or Master's degree in Engineering or a related field
- Major in Electrical Engineering, Mechanical Engineering, Computer Science, Electronics, Communication Engineering, Material Science, Systems Engineering or related field at time of application
- Able to commit to a 3-months full-time internship from May - Aug 2026

- Previous internship(s) or project experience, if applicable.
- Excellent verbal, interpersonal and written communication skills - both in Mandarin and English
- Knowledge of electronic components, design validation, qualification, and analysis
- Learn fast and have a good problem-solving methodology.
- Ability to effectively articulate technical challenges and solutions.
- Adept at handling ambiguous or undefined problems as well as ability to think abstractly.
- Great written and oral communication skills

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will work on installing and troubleshooting the IT infrastructure that supports the AWS cloud. You will work closely with our engineering and logistics teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.Key job responsibilities
- Install and configure racks of hosts in line with internal SLAs
- Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

Deep understanding of overall systems development life cycle including various methodologies (agile, waterfall, iterative)Experienced in developing the long-term strategy for the settlement platforms and translate that into an achievable roadmapUnderstands how to scope and justify resources and budget needs to senior leaders and finance partnersConsistent focus on operational excellence and security of systems.Experience with open source technologies, object-oriented design, and agile development methodologies

- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for AI/ML and Generative AI solutions:
- Providing technical guidance and troubleshooting support throughout project delivery- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years experience in cloud architecture and implementation.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- AI/ML and Generative AI solution design, architecture and implementation experience.
- Experience in overseeing technical architecture and ensuring alignment with enterprise standards.

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

Key job responsibilities
As an experienced technology professional, you will be responsible for:
3.Work directly with customers’ technical resources to devise and recommend solutions based on the understood requirements.
4.Think strategically about business, product, and technical challenges in an enterprise environment
5.Analyze on-premises database environments such as Oracle, SQL Server, or other Commercial DB Engines to Open-Source Engines like Aurora PostgreSQL/MySQL or RedShift, DynamoDB.
6.Work with customers to migrate their database environments to AWS. This may include but is not limited to Re-Host database platform on AWS, Upgrade/Optimize for AWS, Re-Factor to open-source database platform on AWS.
7.Consult for optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance.
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience
- 3+ years of experience in cloud architecture and implementation
- 3+ years of hands-on experience implementing AWS services (EC2, ELB, RDS, Route53 & S3) in distributed computing environments
- 3+ years of hands-on experience administering at least one commercial relational database (Oracle, SQL Server, or IBM Db2) OR open-source database (MySQL, PostgreSQL, MariaDB)
- 2+ years of hands-on experience implementing non-relational databases such as MongoDB, CouchDB, or Redis

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Amazon develops innovative consumer-centric product solutions. As a reliability program engineer you will be part of an exciting team developing, testing, and delivering new products. Your primary responsibility will be the development and implementation of methodologies/techniques to enhance product reliability. You will work closely internal cross-functional teams and outside partners to drive and execute product qualification. You must be responsive, flexible and able to succeed within an open collaborative peer environment.The reliability program manager will be responsible for:
- Implement specific validation items in reliability test plans with schedule. Flexible adjustment should be made based on issue occurring and debugging.
- Lead and drive on DFMEA, debugging, failure analysis, DOEs and fixing issues discovered during testing.
- Evaluate and develop reliability test methodologies to reduce test time and increase test coverage.- Travel extensively in Vietnam and Asia to support reliability activities.
Key job responsibilities
- As a Reliability Program Manager (RPM), the primary responsibility will be the development and implementation of methodologies/techniques to enhance product reliability and manage reliability activities.

- Bachelor's degree or above in electrical engineering, material engineering, mechanical engineering or related fields.
- 5+ years experience as an engineering lead or engineering project manager.
- Good understanding of the principles and basic structures of measuring instruments such as HALT, chambers, oscilloscopes, multimeters etc.
- Strong technical problem solving skills and experience with failure analysis techniques.
- Strong team work spirit, team leader preferred.
- Excellent bi-lingual (Vietnamese & English) written and verbal communication skills required.
- Strong communication and leadership skills required.
- Good ability in multi-task.

- Experience as an Engineering Manager with expertise in reliability, product development processes and a proven track record delivering high volume consumer electronic devices to market.
- Experience with failure analysis techniques to isolate failure for any issues. Have reliability knowledge, statistical knowledge and be able to use reliability and statistical method to do data analysis, provide risk assessment and life forecast.
- Experience dealing with high volume manufacturing sites in Asia and, ideally, worked with several different OEM/ODM partners.
- Experience in working with a diverse group of engineering, operations and product management professional proficient at creating and tracking complex development schedules, managing issues and tracking bugs.
- Background in consumer electronics (wireless devices, audio devices preferred).
- Solid understanding of both software and hardware development life cycles, and leadership skills.
- Strong communication and leadership skills required. Due to the international nature of the project, fluent English communication are a must, and fluent Chinese communication is preferred.

• Minimum of a BSME/BSIE/BSEE or related Engineering degree
• Preferred 7+ years of working experience in engineering and/or quality role with 5+ years in a manufacturing quality environment.
• Good understanding of electronic assembly processes mostly on consumer electronics.
• Problem Solver - Deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information
• Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
• Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
• Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly.
• Excellent oral and written communication skills in Vietnamese

• MSME/MSIE/MSEE
• Six Sigma Green/Black belt, ASQ CQE/M/A certifications are highly desired.
• Ability to create and innovate quality deliverables/processes during new product development and sustaining program management
• Advanced understanding and deployment of quality tools
• Ability to influence others and interact at all levels within the organization