Quality Assurance Manager Packaging Innovation Lab Msp-cx jobs at Amazon in United States, Sumner

Key job responsibilities
As a quality assurance technician, you will/may:
Execute, and maintain test cases and automation for products using technical knowledge.
Execute automation scripts and escalate issues to lead.Create data collection tools for defined test plans; train associates and audit quality.
Standardize process workflows through documentation’
Install, Operate, Maintain, and Secure (IOMS) lab infrastructure.
Manage and Process various forms of digital media for human and machine analysis and annotation.
May begin to automate repetitive tasks or use cases
Excellent communication, strong organizational skills and very detailed-oriented.
A day in the life
As a Quality Assurance Tech, you will collaborate with product teams, providing constructive feedback as needed. You will establish comprehensive data collection processes and generate detailed reports on testing outcomes. A key aspect of your role will be training associates on data collection tools and conducting regular audits to ensure data integrity. When required, you may also be tasked with generating and executing custom queries to analyze current process performance and compare it against test results. Throughout your work, you will play a vital role in partnering cross-functionally to optimize product quality and drive continuous improvement across the organization.

- Associate’s Degree or 1+ year experience in quality assurance
- Manual testing experience
- Ability to build and presenting data reports to stakeholders
- Strong communication skills (written and verbal)
- Demonstrates problem solving and analytical skills
- Demonstrated ability to handle large data sets and make data-driven decisions
- Ability to root cause process/software bugs
- Proficient with Microsoft Office Suite
- Ability to lead small groups

- Bachelors Degree in Computer Science
- 1+ years of experience in a quality assurance role
- Experience in a coding language; VBA, Python, SQL, or similar coding platforms
- Experience with program management tools
- Experience with Davinci Black Magic: Resolve or Adobe Creative Suite
- Experience with NVRs and or CCTVs
- Experience with GoPros
- Experience with Knowledge Management, Project Management, and Collaboration tools (Asana, SharePoint, Jira, Salesforce, Quip, Google Workspaces, et cetera)
- Experience with or an interest in: AWS services & tools, Image Annotation and Machine Learning techniques & tools, Web & content development

Key job responsibilities
• Lead, coach, and develop a team of Packaging Lab Technicians, including providing regular feedback and career development opportunities• Drive operational excellence through daily lab management, including oversight of testing procedures, quality control, and workflow optimization• Establish and track performance metrics for both the lab and individual team members, ensuring alignment with organizational goals• Review and approve technical documentation, including test reports and stakeholder communications• Manage lab resources, including budget planning, equipment maintenance, and capacity planning• Partner with internal teams and external vendors to drive continuous improvement initiatives and process automation• Ensure compliance with safety protocols and maintain lab certification standards• Coordinate team assignments and travel requirements (up to 25%) for various packaging and robotics projects• Build and maintain strong relationships with stakeholders across Amazon, serving as the primary point of contact for lab operations• Drive strategic planning for lab operations while balancing day-to-day operational needsA day in the life
As a Packaging Lab Manager, your day combines hands-on leadership with strategic oversight of lab operations. You'll start your morning reviewing key metrics and communicating with your team in person to align on priorities and address any operational challenges. Throughout the day, you'll move between coaching team members on testing procedures, reviewing and approving test reports, and collaborating with stakeholders across Amazon on packaging initiatives. You'll balance your time between ensuring smooth day-to-day lab operations, developing your team members through one-on-one meetings, managing rush requests and driving strategic improvements in processes and automation. The role requires you to be highly adaptable, as you may need to shift from analyzing performance data to troubleshooting equipment issues, or from leading team training sessions to participating in strategic planning meetings with senior leadership.

- Bachelor's degree in related field (Engineering, Packaging, Materials Science, or similar)
- 5+ years of experience in laboratory or packaging operations
- 3+ years of people management experience
- Strong project management and organizational skills
- Proven track record of leading and developing teams
- Experience in stakeholder management and communication
- Experience with safety protocols and compliance requirements
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Participate in team-lifts for items over 50lbs.
- Stand/walk for up to 12 hours while in operational facilities
- Work in an environment where the noise level varies and can be loud, with a variety of indoor and outdoor weather conditions
- Continuously climb and descend stairs

- Master's degree in related field (Engineering, Packaging, Materials Science, or similar)
- Experience managing industrial laboratory operations
- Knowledge and experience with ISTA, TAPPI, ASTM, ISO Test Methods
- Understanding of packaging industry trends and sustainability initiatives
- Experience with data analytics and reporting tools
- Background in continuous improvement methodologies
- Previous experience with packaging automation or robotics
- Experience with of CAD tools and 3D printing technologies

Key job responsibilities
• Lead, coach, and develop a team of Packaging Lab Technicians, including providing regular feedback and career development opportunities• Drive operational excellence through daily lab management, including oversight of testing procedures, quality control, and workflow optimization• Establish and track performance metrics for both the lab and individual team members, ensuring alignment with organizational goals• Review and approve technical documentation, including test reports and stakeholder communications• Manage lab resources, including budget planning, equipment maintenance, and capacity planning• Partner with internal teams and external vendors to drive continuous improvement initiatives and process automation• Ensure compliance with safety protocols and maintain lab certification standards• Coordinate team assignments and travel requirements (up to 25%) for various packaging and robotics projects• Build and maintain strong relationships with stakeholders across Amazon, serving as the primary point of contact for lab operations• Drive strategic planning for lab operations while balancing day-to-day operational needsA day in the life
As a Packaging Lab Manager, your day combines hands-on leadership with strategic oversight of lab operations. You'll start your morning reviewing key metrics and communicating with your team in person to align on priorities and address any operational challenges. Throughout the day, you'll move between coaching team members on testing procedures, reviewing and approving test reports, and collaborating with stakeholders across Amazon on packaging initiatives. You'll balance your time between ensuring smooth day-to-day lab operations, developing your team members through one-on-one meetings, managing rush requests and driving strategic improvements in processes and automation. The role requires you to be highly adaptable, as you may need to shift from analyzing performance data to troubleshooting equipment issues, or from leading team training sessions to participating in strategic planning meetings with senior leadership.

- Bachelor's degree in related field (Engineering, Packaging, Materials Science, or similar)
- 5+ years of experience in laboratory or packaging operations
- 3+ years of people management experience
- Strong project management and organizational skills
- Proven track record of leading and developing teams
- Experience in stakeholder management and communication
- Experience with safety protocols and compliance requirements
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Participate in team-lifts for items over 50lbs.
- Stand/walk for up to 12 hours while in operational facilities
- Work in an environment where the noise level varies and can be loud, with a variety of indoor and outdoor weather conditions
- Continuously climb and descend stairs

- Master's degree in related field (Engineering, Packaging, Materials Science, or similar)
- Experience managing industrial laboratory operations
- Knowledge and experience with ISTA, TAPPI, ASTM, ISO Test Methods
- Understanding of packaging industry trends and sustainability initiatives
- Experience with data analytics and reporting tools
- Background in continuous improvement methodologies
- Previous experience with packaging automation or robotics
- Experience with of CAD tools and 3D printing technologies