Principal Customer Success Specialist - jobs at Amazon in United States, Seattle

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.Roles & Responsibilities:
· Gain understanding of the application test procedures and how to use applicable software and tools.
· Execute test instructions and report test results accurately and promptly.
· Report any deviations observed
· Understand any changes in test instructions related to their assigned work
· Follow defined processes to perform assigned work

- Bachelor's degree
- Knowledge of QA methodology and tools

- Experience with testing consumer devices

Key job responsibilities
- Develop breakthroughs is agentic architecture in areas such as autonomy, self-validation, and continuous learning.
- Mentor and guide junior scientists.
- Develop technology strategy and roadmap supporting product development
- Develop prototypes for key technology, oversee the productization of the prototype, and develop critical assessment for the prototype
- Write technical reports summarizing R&D progresses and communicate such progresses with stakeholders

- PhD, or Master's degree and 10+ years of CS, CE, ML or related field experience
- 8+ years of building models for business application experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: AI (NLP or multi-modality models), Deep Learning, LLM model training, graph learning, static code analysis, software engineering.

• Experience using Unix/Linux
• Experience in professional software development

This function will Accelerate the Applied AI Solutions GTM strategy and growth (as defined by our Operating Plan) through strategic initiatives that transform our organizational capability and operational excellence. This position requires a strong understanding of the internal AWS and external Partner business dynamics, AWS field enablement and planning processes, the ability to make important data-driven decisions, and bias for action to implement strategies that enhance performance with speed.Key job responsibilities
Contribute to AAIS portfolio strategy development, architecting comprehensive strategies and analytics frameworks to drive data-driven decision making across regions.Design and implement field and partner enablement programs, including training, and engagement models to transform sales effectiveness through innovative technology solutions.Partner cross functionally to develop and maintain measurement frameworks to evaluate initiative and program effectiveness.Develop geo-specific GTM plans and "Get to Green" plans, implementing scalable mechanisms that drive organizational effectiveness across multiple regions.Build strategic relationships with field and partner leadership, serving as a primary liaison between AAIS GTM leaders and regional stakeholders.Foster organizational alignment through effective communication of strategy and goals across all levels, driving proven results.Roll up sleeves and build sophisticated data models and data analysis as needed.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience with sales enablement platforms

- Experience interpreting data and making business recommendations
- MBAPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a Lifecycle BIM Specialist, you will produce and maintain Lifecycle sets for MEP drawing sets for our fleet of Data Centers. You will provide support to the Fleet Remediation Engineering team through preparation of computer generated MEP Lifecycle drawing sets ensuring that all as-built drawings are accurately updated. Your experience in Revit and ACAD will be utilized to update and create new BIM models from as-built documentation.Your experience in Architectural, Structural, & Civil drawings is a plus but you will influence design & record documents for all Commercial/industrial Building Systems centering on MEP (Mechanical, Electrical, & Plumbing) for Air Handling Units, Cooling towers, Chillers, Controls, Fire Detection/Suppression, Plumbing & Piping, P&ID, elements of high, medium and low voltage transmission fundamentals, industrial electrical distribution, wire types and sizes, conduit types & configurations for riser and underground applications, as well as fiber optic and copper data/voice media types, details, elevations, & schedules.You will help develop tools and procedures for standards compliance to streamline workflow and assist with reporting metrics for the GL team while providing support to the Fleet Remediation Engineering team through preparation of ACS/MEP Lifecycle drawing sets. You will provide support for this content through our Global Library as well as preforming on-site validation as needed. You should have experience producing and maintaining permit, construction, and record drawing sets for large facilities (Data Centers, Factories, Hospitals, etc.).Each day you will interact with different teams responsible for engineering, development, integration, and operation of these complex technological sites. You prioritize your activities to support data center maintenance and upgrades, solve problems and blockers, and focus on the actions that are most impactful for program success.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
· Update CAD drawings, BIM models, and provide Lifecycle document control.
· Facilitate updates of CAD drawings, BIM models, and provide Lifecycle documentation through vendors.
· Assist the data center AWS teams with access, content requests, and submittals for As-Built & Record Documentation.
· Integrate all project discipline content to Lifecycle sets updating and modifying existing models and drawing sets as required.
· Assist in development of automation using Lisp, Visual Basic, Dynamo, and other collaboration in a fast paced environment to scheduled targets.
· Manage the issuing and revisions of drawings & models, providing concurrent content through collaborative onsite validation.
· Work on concurrent projects in multiple geographical locations
About the team
Why AWSDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers
- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
- Cumulative of 8 + years BIM/CAD experience in the area of Mechanical, Electrical & Plumbing Building Design & services focused on building engineering and construction technology.
- 5+ years Revit experience using Revit to design and coordinate large Mechanical/Electrical projects

- Experience carrying design concepts through exploration, development, and into deployment or mass production
- Experience with building codes and regulations for your region
- Bachelor's degree in Electrical Engineering or a related field
- Experience with Navis, Procore, Bim360/ACC
- Experience with creating automation using Dynamo or PyRevit.

Application deadline: Jan 2, 2026
Key job responsibilities
Key job responsibilities:* Design and implement enterprise-scale identity solutions leveraging AWS IAM, IAM Identity Center, and related services
* Lead technical strategy for workforce identity architectures, including hybrid and multi-cloud environments
* Provide security expertise and support for customers implementing AI technologies, ensuring secure, compliant, and trustworthy deployments.
* Stay up to date with new and evolving AI security threats and mechanisms for defending against those threats, to continuously improve our security guidance to customers.
* Create and deliver internal/external training, workshops, and conference presentations on identity security
* Collaborate with service teams, GTM, and security specialists to capture and share technical insights
* Author identity security best practices, reference architectures, and prescriptive guidance
* Design and implement scalable programs and automation tools that amplify identity best practicesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 4+ years of IT development or implementation/consulting in the software or Internet industries experience
- Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

- Experience with AI/ML technologies
- Experience in design, implementation, support, and evaluation of security-focused tools and services
- Experience with Active Directory, or experience in software development and experience in managing and troublshooting network
- Experience writing high-quality technical content for technical audiences (e.g., engineers, developers, scientists)
- Deep technical expertise with AWS IAM (policies, permission boundaries, data perimeters, STS)
- Extensive experience with AWS IAM Identity Center and Access Analyzer
- Strong background in security architecture and AWS Well-Architected FrameworkThe base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.

Key job responsibilities
* Drive the science roadmap across multiple teams, helping coordinate a cohesive science agenda across the org.* Mentoring applied scientists across the org, growing their skills and careers.About our organization:

- Experience working in predictive modeling and analysis
- Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives

- Experience creating novel algorithms and advancing the state of the art

Key job responsibilities
Our kernel engineers collaborate across compiler, runtime, framework, and hardware teams to optimize machine learning workloads for our global customer base. Working at the intersection of software, hardware, and machine learning systems, you'll bring expertise in low-level optimization, system architecture, and ML model acceleration. In this role, you will:* Design and implement high-performance compute kernels for ML operations, leveraging the Neuron architecture and programming models
* Analyze and optimize kernel-level performance across multiple generations of Neuron hardware
* Conduct detailed performance analysis using profiling tools to identify and resolve bottlenecks
* Implement compiler optimizations such as fusion, sharding, tiling, and scheduling
* Work directly with customers to enable and optimize their ML models on AWS accelerators
* Collaborate across teams to develop innovative kernel optimization techniquesA day in the life
As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:Participate in design discussions, code review, and communicate with internal and external stakeholders.Work in a startup-like development environment, where you’re always working on the most important stuff.#5. Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers