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The Role: As Director, SDE, for Real-Time Communications, you'll lead multiple high-impact product and engineering teams driving Connect's voice and telephony innovation. You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics, and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.Key job responsibilities
• Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
• Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
• Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
• Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
• Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
• Define and execute strategy for global voice coverage and quality
• Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
• Partner with sales, marketing, and solution architects to drive customer adoption and growth
• Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries
• 15+ years of enterprise software experience with focus on real-time communications
• Bachelor's degree (MBA or MS in Computer Science preferred)
• Deep knowledge of telecommunications, VoIP, and enterprise voice technologies
• Experience with global telecommunications infrastructure and carrier relationships
• Proven track record of public speaking and delivering executive-level presentations
• Experience leading multiple product teams and driving cross-functional initiatives
• Track record of driving product and engineering strategy for cloud-native voice services
• Strong understanding of voice AI technologies and speech processing
• Experience working with global telecom regulations and compliance
• Deep knowledge of AWS services and cloud computing
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A day in the life
- Act as a subject matter expert on derivative investments and trends- Evaluate opportunities and risks in a diverse set of partnerships and transactions
- Lead all pre-transaction diligence efforts and transaction execution
- Bachelor's degree or equivalent
- 5+ years of professional or military experience
- 5+ years of developing, negotiating and executing business agreements experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience developing, leading, negotiating and executing corporate and/or business transactions
- Experience developing and executing on GTM strategies that are large in scope
- Experience influencing internal and external stakeholders
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Strong oral and written communication skills with a proven ability to influence others internally and externally
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Responsibilities:
- You will assist in the operation, and maintenance of all electrical,mechanical, and HVAC equipment within the Data Center/Facility.
- You will assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
- You will monitor and troubleshoot of all mechanical, electrical, HVAC systems,voice/data, chiller systems and generators.
- You will provide assistance to contractor or data center engineer to ensure proper operation and maintenance of all facility equipment covered under level I plus areas in which they are certified such as making and running fiber optic, electrical certification, HVAC repair (training/certification), UPS and or generator certifications and training.
- You will provide assistance to contractor or data center engineer to deploy new equipment, such as, building racks, cabling, and other tasks as necessary.
- You will responds to internal Rack customer maintenance, repair and additions/expansion requests through the ticketing system,
- You will perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.
- You will maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance.
- You will review the Test quality, performance, safety, and reliability of products, equipment, processes.Key job responsibilities
Key job responsibilitiesAWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience carrying new design concepts through exploration, development, and into deployment or mass production
- Experience in MS Excel, Word, and Windows Operating Systems
- Experience with power management and power monitoring systems
- This role requires you to be a national of an EU member state.
- Knowledge of critical data center equipment
- Knowledge of engineering documentation, electrical diagrams and standard operating procedures
- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Experience reading and interpreting construction specifications and drawings for all domains
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We are seeking an experienced Director of Software Development to lead SageMaker's next generation distributed training systems for AI models. The ideal candidate will drive innovation in model customization capabilities, focusing on advanced techniques such as reinforcement learning and model distillation to enhance our AI offerings. You will spearhead the development of optimized training engines that create significant price-performance advantages for our customers, enabling them to train larger models more efficiently. This role requires strategic vision to build and scale training applications and tools that simplify the AI development process while maintaining Amazon's high standards for performance and reliability.
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
- 10+ years of software engineering experience
- 5+ years managing managers
- Excellent verbal and written communication skills with tech and non-tech customers
- Understanding of software engineering practices & best practices for the full software development life cycle including coding standards, build processes, testing, and operations
- Experience building tier-1 ML/AI services
- Experience managing or working with machine learning scientists or applied data scientists
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet timelines with optimal solutions
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Work hard. Have fun. Make history.Our tools are critical to developer productivity, which means architecting a scalable, fault-tolerant system is essential.You will engage with experienced, cross-disciplinary staff to conceive and design innovative solutions. You must be responsive, flexible and able to succeed within an open collaborative environment. You will take part in designing solutions to hard problems across a global platform. You will work closely with multiple DevOps teams to drive the SDLC from concept to launch and ensuring the highest level of for your deliverables.Scope of WorkWhy UsKey job responsibilities
- Responsible for the development and maintenance of key features.
- Planning and coordinating feature improvements and upgrades around services.
- Improving the user experience around services.
- Analyzing and improving availability, efficiency, capacity, scalability, security and performance of our services.- Troubleshooting and resolving problems with production systems as part of our on-call rotation.
- Developing and maintaining tools.
- Experience leading the design, automation, deployment, and support of large-scale infrastructure
- Experience with CI/CD pipelines build processes
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
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OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities- ITSM (IT Service Management)
- HAM (Hardware Asset Management)
- System Integrations
- Perform technical administration and maintenance of ServiceNow
- Interface with ServiceNow for all operational requests / issues / planning.
- Lead ServiceNow release upgrades including technical and stakeholder management activities.
- Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
- Provide user training related to ServiceNow processes, policies and procedures.A day in the life- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
- Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
- 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
- 3+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
- 5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services.
- Proven experience Agile scrum/Kanban methodology.
- Experience with JavaScript, Perl or PHP is strongly preferred.
- Experience customizing or developing reports from data residing in relational databases.
- Experience with web service integrations using REST, SOAP, etc.
- ITIL Foundation certified or related experience preferred.
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Key job responsibilities
- Bachelor's degree (MBA preferred)
- 5+ years of professional or military experience
- 5+ years of business development, partnership management, or sourcing new business experience
- 5+ years of developing, negotiating and executing business agreements experience
- Experience developing and executing on GTM strategies that are large in scope
- Experience influencing internal and external stakeholders
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Strong oral and written communication skills with a proven ability to influence others internally and externally
- MBA
- Experience in strategic business development, product management, investment banking, legal or other fields that involve commercial partnership negotiations
- Experience leading cross-functional groups to debate tradeoffs, drive alignment and make high-judgment decisions related to critical partnerships/projects
- End-to-end deal experience, including identifying, developing, and executing successful partnerships
- Strong financial acumen with the ability to analyze income, balance sheet and cash flow statements. Can construct an operating P&L, model deals, and articulate cost/benefit analyses
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The Role: As Director, SDE, for Real-Time Communications, you'll lead multiple high-impact product and engineering teams driving Connect's voice and telephony innovation. You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics, and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.Key job responsibilities
• Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
• Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
• Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
• Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
• Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
• Define and execute strategy for global voice coverage and quality
• Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
• Partner with sales, marketing, and solution architects to drive customer adoption and growth
• Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries
• 15+ years of enterprise software experience with focus on real-time communications
• Bachelor's degree (MBA or MS in Computer Science preferred)
• Deep knowledge of telecommunications, VoIP, and enterprise voice technologies
• Experience with global telecommunications infrastructure and carrier relationships
• Proven track record of public speaking and delivering executive-level presentations
• Experience leading multiple product teams and driving cross-functional initiatives
• Track record of driving product and engineering strategy for cloud-native voice services
• Strong understanding of voice AI technologies and speech processing
• Experience working with global telecom regulations and compliance
• Deep knowledge of AWS services and cloud computing
These jobs might be a good fit