Sr Solutions Architect Us Commercial Midmarket Segment jobs at Amazon in United States, Chicago

Key job responsibilities
- Validating use cases and technical requirements
- Building architectures and demonstrating technical superiority
- Designing and delivering immersion days- Helping AWS Partner Network (APN) with building scalable solutions focusing on migration and modernization
Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 6+ years of design, implementation, or consulting in applications and infrastructures experience
- 6+ years of infrastructure architecture, database architecture and networking experience

Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.Key job responsibilities
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology

• Helping our customers to design and create cloud computing architectures
• Our company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers.
• Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.With experience in the following key areas:• Technical presentation experience – White board, small and large group presentations
• Technical – Web Services development/deployment experience, cloud computing
• Operational – Web site/services operations, management, and security
• Ability to travel 30%
• Experience (Preferred) : Working with State and Local Government (SLG), Education or Public Sector customersPreferred Experience/Skills:• Intermediate/advanced knowledge of the AWS services
• Prior experience in a technical role within a sales organization
• Prior experience in education, state or local government
• Understanding of infrastructure and security requirements, such as HIPAA, CJIS, etc.
• Demonstrated experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this roleDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience

Key job responsibilities
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 5+ years experience selling into contact centers

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

Key job responsibilities
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 5+ years experience selling into contact centers

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure.Key job responsibilities
- Perform design and equipment submittal review for new Data Centers in your region.
- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
- Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
- Work on concurrent projects, sometimes in multiple geographical regions.- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.A day in the life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:
- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.
- Are detail and data oriented.
- Manage engineering projects and consultants.
- Build trust and relationships with different stakeholders.
- Be inclined to get into the field to see things up close.About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Engineering degree in Electrical, Mechanical or related discipline, or 6 years commensurate industry or military experience in lieu of degree
- Cumulative 3+ years of focused experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure.

• Master’s degree in engineering
• 10+ years cumulative data center design experience
• PE or EIT
• Prior project management experience; PMP, PMI

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g. feature request)
* Participate in customer requested meetings (onsite or via phone)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Available in non-business hours to handle urgent issues***PLEASE NOTE THAT THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY***About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY