Support Manager Global Service Desk Gsd jobs at Amazon in Spain

Join our dynamic team and play a critical role in maintaining the heartbeat of our global infrastructure. As a Data Center Facility Manager, you'll be the guardian of our critical technology environments, ensuring seamless operations and driving technological resilience across our availability zones.Key job responsibilities
- Lead comprehensive engineering operations and maintenance across our data center availability zones
- Manage infrastructure build-out, project timelines, and vendor relationships
- Oversee critical mechanical and electrical service availability
- Develop and implement risk management strategies
- Coordinate cross-functional projects to optimize facility performance and safetyA day in the life

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience working in data centers with an emphasis on building and equipment operation

This role is available in Madrid, Zaragoza London, Frankfurt, and Dublin.AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• You will manage design consultants, contractual drafting, develop and document requirements, budgets, and project schedules
• You will manage remote 3rd project delivery teams from design through to construction, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success.
• You will multitask and re-prioritize and effectively lead deliveries based on ever changing business needs
• You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery.
• You will prepare investment need/business case papers to secure internal funding for water reinforcement projects to secure water supply and discharges.A day in the life
• Liaison with a wide range of regulators and external stakeholders (Water utilities, environmental agencies, health department, construction contractors etc)
• You will leverage project management tools and techniques for all phases of the project lifecycle.
• Regularly report to senior leadership on status of key project metrics vs. commitment of your projects.
• Ensure construction standards are followed and national construction regulation are complied with.
• Create detailed planning packs to build scalable and future proof water infrastructure.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Bachelor’s Degree in Mechanical/Chemical/Civil Engineering/Economics/Business
• 10+ years’ combined work experience delivering water design infrastructure and engineering solutions for capital-intensive projects across diversified industries.
• Language fluency in Spanish and English
• 3+ years demonstrated experience with analytical and commercial skill set to review utility tariffs, water projects and contracts.
• 3+ years of experience managing project scope, business case and infrastructure requirements, develop contract and draft documentation, request for proposals, and capital requests.

• 7+ years of direct experience with the construction, operation, or maintenance of water infrastructure across different global regions.
• Advanced degree in Civil Engineering/Mechanical/Chemical/Environmental /Economics
• Experience with fast track design/build projects and or multiple significant upgrade projects and ability to work with multiple stakeholders with varied requirements.
• Analytical mindset that can identify gaps in requirements during project development, predict performance, and have the ability to provide recommendations on a short notice and with limited information.
• Business experience in Europe, LATAM and/or Middle East.
• 5+ demonstrated years of experience in program management, risk mitigation and reporting status reviews to management and internal customers.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.AWS Global Services
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Extensive experience in large-scale software development with proficiency in multiple programming languages (e.g., Java, Python, C++, JavaScript).
- Proven track record in designing and building highly available, resilient, large-scale distributed systems.
- Strong background in software engineering best practices, including code reviews, source control, testing, deployment, and release management.
- Experience with Agile methodologies, DevOps practices, and leading innovation initiatives across teams or customers.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
* Clearly communicate project status and blockers to leadership and project management.
* Perform device build and cabling validation activities.
* Manage cabling vendor activities and performing quality assurance activities.
* Support Network Engineering deployment activities during scheduled change management windows and participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware
* Complete customer requests via Remedy trouble ticketing system
* Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction. Deliver simple, sustainable and repeatable solutions and processes.
* Manage work and priorities through ticketing system and workflow and Collaborate with various stakeholders to remove project obstacles
* Travel within geographical work area is required, up to 40% travel outside traditional work area may be required possibly including international travel and experience with small project scopes and ambiguous details within a relevant work environmentA day in the lifeAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current, active US Government Security Clearance of TS/SCI with Polygraph
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure
- 3-5+ years of mid-level and/or enterprise experience as a technician or engineer; or an equivalent combination of education and experience

- Certifications to including CCNA, CCNP or JNCIA.
- BS in Information Systems or Computer Science and/or relevant certifications
- Understanding of infrastructure technologies, including Routers and Switches as well as an understanding of common networking protocols (BGP, OSPF)
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure

The role is based in Madrid and will require some international travel.Key job responsibilities
As a technology leader for IBA you will be responsible for driving the technical direction for 4 teams. You will be leading core product development to create and enhance services, and enable innovation and process improvements on these services. You will also work closely with other software development teams within Amazon to lead changes through their systems.

- Experience in planning, designing, developing and delivering consumer software
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
- Experience managing engineers
- Experience partnering with product and program management teams
- Experience in engineering
- 10+ years of software engineering and product delivery experience
- Proficiency in at least one modern programming language such as C++, C#, or Java
- Background in algorithms and high performance distributed systems
- Experience in management
- Excellent (English) communication and analytical skills, Spanish is not required

- Experience designing and developing large scale, high-traffic applications

Join our dynamic team and play a critical role in maintaining the heartbeat of our global infrastructure. As a Data Center Facility Manager, you'll be the guardian of our critical technology environments, ensuring seamless operations and driving technological resilience across our availability zones.Key job responsibilities
- Lead comprehensive engineering operations and maintenance across our data center availability zones
- Manage infrastructure build-out, project timelines, and vendor relationships
- Oversee critical mechanical and electrical service availability
- Develop and implement risk management strategies
- Coordinate cross-functional projects to optimize facility performance and safetyA day in the life

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience working in data centers with an emphasis on building and equipment operation

Basic Qualification:* Design and build tools to improve overall service availability and operational stability.
* Collaborate with service teams to achieve Full Continuous Deployment of tier 1/tier 2 services.
* Improve service resiliency by managing security, availability and other risks.
* Own Infrastructure Market Rate for all services on the team, exploring efficiency opportunities across various products/platforms.
* Own the initiatives to reduce operational burden and improve the quality of resolution to customer contacts.
* Own and operate the entire production operational space including monitoring, alarming, dashboard generation, documentation and other engineering excellence areas.
* Collaborate with service teams on design reviews, to make the product platform robust and scalable.Preferred qualifications:* 3yrs+ Experience with DevOps engineering, systems administration or back-end software development in a Linux/Unix environment
* 3yrs+ experience in Java, Ruby, or Python
* Experience with Relational, Object-Relational, and non-relational databases
* Ability to dive deep to analyze complex issues, solve problems, and automate repetitive tasks
* Proven ability to troubleshoot large distributed systems and dive code to identify root causes
* Experience with service-oriented architecture and current web service technologies
* Experience building and supporting distributed systems running on complex, large-scale networks
* Experience building with AWS services (S3, DynamoDB, CloudFront, EC2, Lambda)
* Able to work in a diverse team
* Excellent documentation skills
* Excellent problem solving skills with a strong attention to detail
* Experience with agile software development practices

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix

- Experience with CI/CD pipelines build processes