Business Intelligence Engineer Ii Data Analytics jobs at Amazon in Spain, Barcelona

The AHS Ops Mgr II of Escalations (i.e. Ops Mgr) is accountable for creating a high-performance culture that motivates Escalations Specialists (ES) to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 6-12 ESs, the Ops Mgr will provide coaching, guidance, and mentorship to drive the achievement of individual and team performance goals. This leader is responsible for ensuring the provision of timely and efficient service to our Sellers by optimizing team productivity which results in a perfect Seller interaction. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.Key job responsibilities
• Manages performance and behavior of 6-12 ESs through effective 1:1 meetings, coaching, and mentorship.
• Direct line management for the ES role.
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
• Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
• Ensures that ESs have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience.
• Manages the execution of daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
• Manages schedules, monitors adherence, time-off planning, and attendance.
• Participates in daily Kaizen events to identify and implement process improvement change initiatives.
• Conducts Seller interaction quality audits and provide coaching to improve performance.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• 4+ years’ experience in operations management
• 4+ years’ of people management experience
• 2+ years’ experience leading high volume call centers and successfully navigating escalations and investigations
• Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
• Strong presentation skills and the ability to motivate and inspire a group of people
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
• Demonstrates ability to analyze data, using the data to drive decision making
• Fosters a positive team environment and collaboration within the site
• Easily approachable, cooperative, and a team player, easily gains the trust and support of team members and peers
• Demonstrates effective, clear and professional written and oral communication
• Strong prioritization and time management skills, with a high degree of flexibility
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrates effective communication, composure, and professional attitude
• Experience insisting on the highest standards and holding team members accountable to expectations

• 2+ years’ applying Lean and Six Sigma in guiding process improvement initiatives
• BA/BS degree
• Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon Leadership Principles
• Demonstrated ability in developing and implementing new strategies and procedures
• Excels at providing coaching and mentoring to others with a goal of achieving success
• Demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions
• Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
• Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments

Key job responsibilities
As a Principal Engineer you will be expected to serve as a technical lead on our most demanding, cross-functional projects.
• Ensure the quality of architecture and design of systems.
• Functionally decompose complex problems into simple, straight-forward solutions.
• Fully and completely understand system inter-dependencies and limitations.
• Possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
• Leverage knowledge of internal and industry prior art in design decisions.
• Effectively research and benchmark Amazon technology against other competing systems in the industry.
• Contribute intellectual property through patents.
• Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members.
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
• Navigate with other teams in Amazon and influence their design and roadmap decisions for the benefit of our region.
• Collaborate with the business teams to identify opportunities and innovate on behalf of our customers

Knowledge of object-oriented design, data structures, and algorithms
Experience (non-internship) in professional software development

Experience designing and building large-scale systems in a multi-tiered, distributed environment (Service Oriented Architecture)

- PhD, or a Master's degree and experience in CS, CE, ML or related field
- Experience in building models for business application
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

- Experience using Unix/Linux
- Experience in professional software development

Key job responsibilities
As a Business Intelligence Engineer (BIE I), your responsibilities include:
1. Manage Customer Requests: Collaborate with business partners to gather requirements and deliver data-driven solutions, including dashboards, tools, and scalable pipelines.
2. Design and Implement Solutions: Develop and prioritize technical solutions using robust design principles to address business challenges and innovate data infrastructure.
3. Drive Operational Excellence: Establish and promote best practices for efficient, scalable, and reliable data solutions.
A day in the life• Prioritizing customer requests and delivering actionable insights through dashboards and data tools.
• Designing efficient data models and pipelines using SQL, Redshift, and AWS services.
• Building interactive dashboards with QuickSight or Tableau for real-time decision-making.
• Automating workflows and optimizing BI processes using Python, R, or Java.
• Analyzing large datasets to uncover trends, solve complex challenges, and influence leadership decisions.

- Experience in analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)
- Experience with scripting language (e.g., Python, Java, or R)
- Experience with SQL
- Experience in the data/BI space

- Master's degree, or Advanced technical degree
- Knowledge of data modeling and data pipeline design
- Experience with statistical analysis, co-relation analysis

Key job responsibilities
Design, develop, and deploy high performance, test-driven code that meets requirements and is scalable and maintainableParticipate in all stages of the software development cycle, including designing and developing new system architecture and improvementsParticipate in code & design reviews

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
- 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
- Bachelor’s degree in Computer Science or related field
- 5+ years of software development experience in the industry
- Experience in developing large-scale distributed systems
- In-depth knowledge and fluency in a high-level programming language such as Java or C/C++
- Solid understanding of Object-Oriented design and concepts
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills

- Experience with Python, JavaScript, AJAX, XML/XSLT, REST, SQL, databases, caching technologies, web protocols, web services
- Proficient with Web technologies and development of large-scale multi-tiered distributed systems
- Experience with all phases of development, including design, implementation, and operation of production systems
- Familiar with Machine Learning
- Experience developing software in a Linux environment

- You solve problems at their root, stepping back to understand the broader context.
- You are a significant and autonomous contributor. Your work is consistently of high quality. You solve complex problems, applying appropriate technologies and best practices.
- You maintain SLA’s through the implementation of proactive issue detection and reporting.- You consider the legacy of the systems you support, how they will scale, and limit the use of short-term workarounds.
- You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies. You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.).
- You identify patterns that affect the performance, reliability, or availability of a product or service and drive them out of the system through automation or other technical innovation. You are an excellent diagnostician due to cross-domain understanding of the technology involved in your systems.
- Able to prioritize in complex, fast-paced environment.

- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience (non-internship) in professional software development
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology

Key job responsibilities- Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
- Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
- Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
- Work in an agile environment to deliver high quality software.A day in the life
The duties will include working on the initial product definition, getting buy-in, and translating that vision into actionable, measurable experimentation and launch roadmap. You will develop and drive requirements back to engineering and applied science teams and partner with them to deliver exceptional products. Expect to be in charge of new projects and initiatives, developing new products, managing business and technical requirements, driving performance, and help building plans for the future. We need someone who is eager to grow with us and is passionate about driving clarity in highly ambiguous product and technical environments, and has a motivation to achieve results in a fast-paced environment.

- Experience (non-internship) in professional software development
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience programming with at least one software programming language

- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations