Services Support Specialist Gsd jobs at Amazon in Portugal, Miragaia E Marteleira

Application deadline: Nov 18, 2025Export Control Requirement:
In this role, you drive the strategic acquisition of Project Kuiper’s ground infrastructure sites. You will help Kuiper grow our ground presence and build partnerships to deliver capacity to meet customer demand. You will design mechanisms that allow our team and infrastructure to scale globally. As a Sr. Business Development Manager, you will shape and execute on strategies to establish our portfolio and related infrastructure. You will negotiate the contracts needed to provide capacity in the form of land acquisition, teleport locations, built-to-suit developments or colocation.Key job responsibilities
A day in the life- Work with key internal stakeholders (e.g. Business and Economic Development teams, Construction, Networking, Legal, Tax, Regulatory) to determine our site acquisition strategy and due diligence requirements and related vendor and contract needs as we enter new geographic areas.
- Solicit and evaluate proposals for site acquisition services (including hosting, turnkey development, and due diligence) and select top tier vendors to execute on our strategy.

- 3+ years of business development, partnership management, or sourcing new business experience
- Bachelor's degree or equivalent
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience in program or project managementPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application deadline: Dec 1, 2025Key job responsibilities
- Establish and maintain safe working environments following all state and Amazon specific standards and requirements.
- Perform assessments for new automation technology.
- Deep dive technical solutions that encompass advanced technology applications, robotic and automation integration, vendor commissioning content and expectations.- Troubleshoot complex technical problems.
- Provide detailed root cause analysis following correction to the issue.- Manage vendor relationship to drive product support, development and enhancement to increase reliability.
- Develop pragmatic solutions, building and/or designing flexible systems without over-engineering.
- Debug and resolve problems at their root, deep diving the details to understand the broader context.
- Understand fundamental electrical mechanical constraints.
- Consistently follow engineering best practices and where possible drive their adoption.- Deep dive on technical details and lead solutions.
- Lead critical path schedule items and escalate to leadership on potential risks.
- Required ability to work autonomously when identifying complex problems and assigning the correct priority when vendor information is insufficient.
- Thorough understanding and use of principals, theories and concepts in hardware engineering Software design and ability to apply them to product design.- Ability to effectively communicate concepts and write technical documents.
- Desire and energy to work in a fast-paced agile environment.
- Flexibility to travel up to 80%.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience working with equipment suppliers.
- Experience with full lifecycle.
- Experience evaluating design, performance and logistical tradeoffs for automated systems.
- Experience managing ticketing and data analysis.

- Knowledge of distributed applications/enterprise applications
- Experience analyzing and troubleshooting RESTful web API calls
- Experience troubleshooting, developing and testing of highly automated systems and/or robotics like automated storage and retrieval systems (ASRS)
- Technical leadership experience in development, testing and implementation of large scale, complex technology projects.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.The base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.

Key job responsibilities- Partner with project managers and external vendors to set project priorities, establish milestones, and drive schedules to meet a deadline.
- Influence technical documentation content, perform documentation review, dive deep into system layouts and solutions.
- Excel at developing good working relationships with vendors, engineers, managers, and peers.- Efficiently manage budget documents, change order controls, purchase orders, and invoicing.

- Bachelor's degree
- 5+ years of directly managing and responsible for multiple large projects experience
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment

In this individual contributor support role, you will perform early lifecycle prevention and reduction of risk as it relates to the operator, maintainer and bystander for new technologies, products, and processes. The team structure enables full life-cycle support with specialized technological knowledge and skills to influence safety design and processes while allowing for better alignment with Engineering and global safety stakeholders.Key job responsibilities
- Leverage Support processes, systems and tools to resolve safety related technical problems.
- Track issues through resolution phase, engaging technical subject matter experts and Safety Manager, as needed.
- Manage, prioritize, and respond to cases within defined SLA’s.
- Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.
- Work with Engineering (SW/HW), Global Support (HSE/ARTS) and Amazon WHS teams to understand safety issues and solution options. Use good judgement skills for decision-making and escalate to AR Safety Manager as required.- Contribute to and approve safety Design Reviews, Solutions layouts, and Risk Assessments, as required by Safety Manager.
- Evaluate installed systems during alpha, beta and prior to release for GA to ensure meeting requirements.
- Possible growth to manage team members.

Bachelor’s degree in Engineering a related science based field
5+ years of experience applying safety principles and addressing safety issues in a manufacturing, warehouse or other operations focused environment
Knowledge and/or working experience with OSHA regulations, EU safety standards and standard industry safe work practices
Ability to be on-call on a limited basis, including weekends and/or evenings

Technical problem-solving and analytical skills
Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders
Experience working with escalations requiring rapid response
Understanding of product safety concepts and techniques
Proven ability to troubleshoot and identify the root cause of issues
Proven ability to manage time allocated to specific tasks and escalationsPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is for 12 months (fixed-term) French and English support. The position will be inside Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon employees worldwide.
Candidates who are successful will be required to work on a rotational schedule. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules are subject to change. Based upon business need, there may be working overtime requests.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. This position is Remote by design, and this can change as per business requirements. You will be required to attend meetings within the Bucharest office.Key job responsibilities* Research, resolve, and respond to inquiries in accordance with organizational standards and timeframes
* Diagnose and troubleshoot end-user computing problems, including analyzing issues, identifying appropriate resources, testing solutions, and ensuring problem resolution
* Create and submit detailed, accurate call logs documenting all customer interactions
* Inform customers of needed repairs and answer technical questions, ensuring understanding and satisfaction with completed work
* Follow all standard operating procedures (SOPs) through effective use of knowledge management
* Manage concurrent support conversations and maintain a case count of 15-25 contacts
* Acquire and maintain current knowledge of relevant support policies to provide technically accurate solutions
* Assist with activities to triage and escalate system or network outages to reduce downtime
* Provide remote assistance with teleconferencing systems and AV presentation equipmentA day in the life

* Must read, write, and speak fluently in French and English
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
* Experience troubleshooting integrated and interdependent computer systems
* Experience with network troubleshooting and support
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
* Strong verbal skills proven ability to communicate with technical and non-technical staff
* Ability to work both independently and within a team environment
* Display a commitment to quality and strong multi-tasking skills

* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
* Experience in a dynamic environment with a high degree of customer service
* Must read, write, and speak fluently in French and English
* Strong troubleshooting skills of very complex systems
* Ability to explain complex IT concepts in simple terms

This position is for 12 months (fixed-term) French and English support. The position will be inside Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon employees worldwide.
Candidates who are successful will be required to work on a rotational schedule. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules are subject to change. Based upon business need, there may be working overtime requests.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. This position is Remote by design, and this can change as per business requirements. You will be required to attend meetings within the Bucharest office.Key job responsibilities* Research, resolve, and respond to inquiries in accordance with organizational standards and timeframes
* Diagnose and troubleshoot end-user computing problems, including analyzing issues, identifying appropriate resources, testing solutions, and ensuring problem resolution
* Create and submit detailed, accurate call logs documenting all customer interactions
* Inform customers of needed repairs and answer technical questions, ensuring understanding and satisfaction with completed work
* Follow all standard operating procedures (SOPs) through effective use of knowledge management
* Manage concurrent support conversations and maintain a case count of 15-25 contacts
* Acquire and maintain current knowledge of relevant support policies to provide technically accurate solutions
* Assist with activities to triage and escalate system or network outages to reduce downtime
* Provide remote assistance with teleconferencing systems and AV presentation equipmentA day in the life

* Must read, write, and speak fluently in French and English
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
* Experience troubleshooting integrated and interdependent computer systems
* Experience with network troubleshooting and support
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
* Strong verbal skills proven ability to communicate with technical and non-technical staff
* Ability to work both independently and within a team environment
* Display a commitment to quality and strong multi-tasking skills

* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
* Experience in a dynamic environment with a high degree of customer service
* Must read, write, and speak fluently in French and English
* Strong troubleshooting skills of very complex systems
* Ability to explain complex IT concepts in simple terms

This position is for 12 months (fixed-term) for either Italian and English or Spanish and English support. The position will be inside Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon employees worldwide.
Candidates who are successful will be required to work on a rotational schedule. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules are subject to change. Based upon business need, there may be working overtime requests.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, enthusiastic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. This position is Remote by design, and this can change as per business requirements. You will be required to attend meetings within the Bucharest office.Key job responsibilities* Research, resolve, and respond to inquiries in accordance with organizational standards and timeframes
* Diagnose and troubleshoot end-user computing problems, including analyzing issues, identifying appropriate resources, testing solutions, and ensuring problem resolution
* Create and submit detailed, accurate call logs documenting all customer interactions
* Inform customers of needed repairs and answer technical questions, ensuring understanding and satisfaction with completed work
* Follow all standard operating procedures (SOPs) through effective use of knowledge management
* Manage concurrent support conversations and maintain a case count of 15-25 contacts
* Acquire and maintain current knowledge of relevant support policies to provide technically accurate solutions
* Assist with activities to triage and escalate system or network outages to reduce downtime
* Provide remote assistance with teleconferencing systems and AV presentation equipmentA day in the life

* Must read, write, and speak fluently in Italian and English or Spanish and English
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
* Experience troubleshooting integrated and interdependent computer systems
* Experience with network troubleshooting and support
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
* Strong verbal skills proven ability to communicate with technical and non-technical staff
* Ability to work both independently and within a team environment
* Display a commitment to quality and strong multi-tasking skills

* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
* Experience in a dynamic environment with a high degree of customer service
* Must read, write, and speak fluently in Italian and English or Spanish and English
* Strong troubleshooting skills of very complex systems
* Ability to explain complex IT concepts in simple terms