Process Improvement Regional Lead Agi-ds Ops jobs at Amazon in Netherlands

Key job responsibilitiesAs a Process Improvement Engineer, you will work closely with the key Teams shaping the industry of Generative AI such as – but not limited to - AGI-DS Operations, Quality, Customer Program Management, Tech, Finance, Science. You will be responsible for designing and deploying continuous improvement initiatives, building networks and relationships, and driving compliance within assigned timelines. This role requires high level of critical thinking, judgement and ownership. You are expected to understand initiatives in detail, influence without authority, and deliver meaningful results to make an impact
A day in the life
Key responsibilities include:
• Identify improvement opportunities by comparing process performance and variations across the network (1P and 3P)
• Monitor and analyze key input metrics, implementing improvement actions using standard templates
• Review and validate results using standardized reports and dashboards
• Driving path to excellence through close collaboration with other sites and regional teams to share best practices and gain efficiencies
• Drive network best practice improvements, working with local teams to identify and document successful initiatives
• Strengthen the framework for capturing and scaling site innovations
• Support large-scale improvement projects with significant network impact
• Organize weekly and monthly business review on performance metrics, project implementation, and improvement initiatives
• Build strong relationships with stakeholders to ensure buy-in for initiatives
• Own the deployment of network initiatives at site level
• Support testing and piloting of new projects
• Ensure timely execution and compliance with network standards
• Document and share implementation learnings and business reviews through crisp writing in line with the high Amazon standards

• Bachelor’s degree in engineering, Industrial Manufacturing, or related technical field
• Native-proficiency fluency in verbal and written English
• Lean Six Sigma certification (Green Belt or higher preferred)
• 3+ years of experience in process improvement, operations, or technical environments
• Experience with data analysis and process optimization
• Strong project management and documentation skills
• Proficiency with data analysis tools and visualization software
• Business acumen, critical thinking

• Master's or PhD degree in Engineering, Operations, or related field
• Experience with change management and continuous improvement methodologies
• Understanding of AI/ML operations basics
• Experience with process mapping and workflow optimization
• Strong analytical and problem-solving skills
• Strong ability interpreting & communicating analytics and presenting to senior leadership
• Experience influencing without direct authority
• Excellent communication skills and detail orientation
• Ability to thrive in a fast-paced environment
• Demonstrated track record of delivering process improvements

Key job responsibilitiesAs a Senior Process Improvement Engineer, you will have the opportunity to launch and lead a team of Process Improvement Engineers. You will work closely with key teams shaping the industry of Generative AI such as – but not limited to - AGI-DS Operations, Quality, Customer Program Management, Tech, Finance, Science. You will be responsible for identifying opportunities across the network, leading large-scale changes at network level, partnering with the AGI site leaders and other network stakeholders to drive improvement. This role requires high level of critical thinking, judgement and ownership, the ability to demonstrate ownership for your assigned responsibility, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the AGI-DS World-Wide network.
A day in the life
Key responsibilities include:
• Lead and evaluate performance objectives and metrics across the network (1P and 3P) to proactively identify process improvement opportunities
• Manage and develop a team of process improvement engineers, including hiring, coaching, and career development
• Partner with operational leaders within AGI-DS sites to implement process improvements driving stabilization and standardization
• Serve as primary subject matter expert for the team and network of operational leaders
• Successfully manage, execute, measure and communicate project impact in partnership with site leaders
• Collaborate with cross-functional teams to drive capability development projects
• Mentor, train, and develop process improvement engineers for career progression and performance improvement
• Drive network-wide process standardization and best practice implementation
• Organize weekly and monthly business reviews on performance metrics, project implementation, and improvement initiatives
• Ensure timely execution and compliance with network standards
• Document and share implementation learnings and business reviews through crisp writing in line with the high Amazon standards

• MSc degree in Engineering, Industrial Manufacturing, or related technical field
• 7+ years of experience in process improvement, operations, or technical environments
• 5+ years of people management experience, including hiring and developing technical teams
• Demonstrated experience leading large-scale process improvement initiatives
• Experience managing cross-functional technical projects
• Native-proficiency fluency in verbal and written English
• Strong data analysis and process optimization expertise
• Lean Six Sigma Black belt certification
• Availability to travel between 25% and 50% of the time
• Business acumen, critical thinking, high judgment
• Ability to influence others without authority

• PhD degree in Engineering, Operations, Business Administration, or related field
• Demonstrated experience applying Lean Six Sigma methodologies to technical operations or data processing environments
• Ability to handle changing priorities and use good judgment when dealing with conflicting goals
• Ability to Deep Dive and develop innovative ideas for process challenges
• Understanding of AI/ML operations
• Demonstrated subject matter expertise in AI operations or data services
• Strong quantitative and qualitative analytical skills as well as good business judgment
• Cross-functional project management experience
• Strong verbal and written communication skills
• Experience with process mapping and workflow optimization

Communications: You will be experienced to advise on customer communicationsKey job responsibilities• Responsible for inspiring and motivating a diverse team in concert with the field focused account manager.
• Act as trusted advisor to account teams.
• Brings thought leadership to market needs, generating competitive advantage on existing markets.
• Stays current and informed on all new market trends and campaigns, understanding their objectives and relevance, and applying them across the organization/region.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
• Facilitates alignment and effective AWS communication within account team and internal/external key partners/customers and promptly resolves any conflict to encourage harmonious and productive interaction.
• Facilitates individual growth and development of account management, setting objectives, performance standards and priorities, coaching and acting as role model.
• Ensures disciplined methodology application across management groups, resulting in consistent and accurately forecasted results.
• Languages: English required.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• The Ideal Candidate will have experience in providing strategic and or complex solutions and will be customer facing. Have the ability to formulate, set, and manage strategy with account team to accelerate the cycle. Confirm key decision makers and their decision making process.
• Engage with customer to evaluate business issues and requirements and identify key levers to create compelling event assist closure. Advise and construct optimal commercial structure addressing competition and customer requests and business outcomes.
• Formulate competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative tools to grow opportunity.

• Understanding of cloud computing concepts and the AWS offering. Supports the development of solid references. Successful track record of driving adoption of new and disruptive technologies
• Has a strong understanding and experience working with entities within Public Sector. Understand regulations, public policies, compliance, rules of engagement and ways of doing business in Public Sector, Public Tender processes work.

Key job responsibilities
* Lead the development and implementation of comprehensive QA processes tailored to European markets, with the goal to identify value/opportunity/risk and take corrective actions
* Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained
* Maintain subject matter expertise specific to job function and general industry awareness
* Pioneer and establish processes for new projects with minimal existing documentation or SOPs
* Reporting of key trends, performing deep dive analysis to identify root causes and collaborating with global stakeholders to share critical insights for further action/ analysis
* Provides ideas for process improvements across multiple projects and teams to enhance process efficiency, quality and customer experience
* Use critical thinking and demonstrate high ownership while reviewing processes and technologyA day in the life
About the team* Introducing new tools and procedures that drive defect identification and reduction by partnering with internal teams and business groups to adopt improvements
* Introducing quality metrics and triggering containment and corrective actions as necessary
* Creating and presenting quality reports and dashboards to KfB leadership
* Continually evaluating solutions not only for quality and business impact, but scalability
* Diving deep in the details, as well as identifying big-picture trends and recommendations based on the data

- Bachelor's degree or equivalent
- Experience in Quality Assurance or related field
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Strong written and verbal communication skills
- Strong time management and ownership of deliverables
- Ability to analyze and identify patterns in large data sets
- Strong attention to details
- Ability to work independently and to navigate ambiguous environments in order create structure where none exist
- Ability to apply critical thinking and problem solving skills

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Proven experience in automate manual process and increase productivity
- Knowledge of SQL and basic scripting
- Experience with end-to-end project management
- Experience in logistics operations, particularly in last-mile delivery
- Proficiency in another EU language beside English (preferably Italian or German)