Quality Service Assoicate Cross Border jobs at Amazon in India

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.Key job responsibilities
Execute test cases prepared for testing Software builds on the Kindle platform and Kindle software products.
• Perform test case execution and report bugs accurately
• Understand testing procedures and guidelines for new builds / releases.
• Perform regression and repetitive testing exercises to qualify builds without compromising on quality
• Use software tools for data capture on a daily basis
• Be comfortable with capturing results, communicating and escalating failures and providing individual status reportsA day in the life
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.About the team
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.

- Knowledge of QA methodology and tools
- Knowledge of QA methodology and tools
- - - Graduate, preferably in a quantitative field of study with relevant exp of 0- 1 years· Familiarity using computer and software Experience using any gadgets or devices Good communication skills, detailed oriented and be a team player Capability to follow defined processes and adhere to policies

- Understanding about software testing · Ability to complete assigned tasks accurately and promptly

An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes.Key job responsibilities
Gain understanding of the application test procedures and how to use applicable software and tools.
· Execute test instructions and report test results accurately and promptly.
· Report any deviations observed
· Understand any changes in test instructions related to their assigned work
· Follow defined processes to perform assigned workA day in the life
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes

- Bachelor's degree
- Knowledge of QA methodology and tools

- Understanding about software testing · Ability to complete assigned tasks accurately and promptly

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to defined processes.Key job responsibilities
1.Gain understanding of the application test procedures and how to use applicable software and tools.
2.Execute test instructions and report test results accurately and promptly.
3.Report any deviations observed
4.Understand any changes in test instructions related to their assigned work
5.Follow defined processes to perform assigned work

- Bachelor's degree
- Knowledge of QA methodology and tools

- Understanding about software testing. Ability to complete assigned tasks accurately and promptly.

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Key job responsibilities
As a QAE on Device Content & Advertisement team, you will champion the quality of our features in our development pipeline using both automated and manual tests, status reporting, verifying defects, and signing-off on features and release candidates. You will own authoring and the execution of test plans and test cases. You will have a significant impact in the quality and delivery speed of our software, our business, and most importantly our customers. You will work closely with developers, product managers, and other QA in order to ensure the features we deliver to our customers have a high level of quality. In addition, you will also have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team’s speed, quality and efficiency.A day in the life
Your day would be filled with working on test strategies, test plans & test cases. Part of the day would be engaged in several discussions working with PMs, TPMs & developers in making requirements clear, bug triages & reproducing issues seen by others.
You will also be working with QA team in US. As these QA engineers help you run different projects, you would be working with them on a frequent basis to get status from them, providing knowledge sessions & tracking their progress.

- 4+ years of quality assurance engineering experience
- Experience in automation testing
- Experience in manual testing
- Experience as QA lead on medium to large sized projects

- Experience with at least one automated test framework like Selenium or Appium
- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

Key job responsibilities
As a QAE on Device Content & Advertisement team, you will champion the quality of our features in our development pipeline using both automated and manual tests, status reporting, verifying defects, and signing-off on features and release candidates. You will own authoring and the execution of test plans and test cases. You will have a significant impact in the quality and delivery speed of our software, our business, and most importantly our customers. You will work closely with developers, product managers, and other QA in order to ensure the features we deliver to our customers have a high level of quality. In addition, you will also have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team’s speed, quality and efficiency.A day in the life
Your day would be filled with working on test strategies, test plans & test cases. Part of the day would be engaged in several discussions working with PMs, TPMs & developers in making requirements clear, bug triages & reproducing issues seen by others.
You will also be working with QA team in US. As these QA engineers help you run different projects, you would be working with them on a frequent basis to get status from them, providing knowledge sessions & tracking their progress.

- 2+ years of quality assurance engineering experience
- Experience in automation testing
- Experience in manual testing
- Experience in UI and API automation testing (Selenium/SOAPUI)

- Experience in API & Mobile testing
- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control

At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices.Key job responsibilities
- Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner.
- Should have understanding of the functionality of the project/product. Should have the ability to stay connected with changing requirements and documentation.
- Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs.
- Should execute processes to thoroughly test product changes.
- Should have the ability to backtrack and do a root cause analysis of bugs/issues.A day in the life
A typical day involves executing regression cases , raising bugs, supporting ad-hoc requests etc.
Also involves interacting with QA for new features, supporting first pass and bug repro.
Contributing ideas and take part in implementing them

- Bachelor's degree
- Knowledge of QA methodology and tools

- B.E ,B.Tech. ,MSC IT and MCA
- Good Communication
- Testing Knowledge
- Good Analytical Skill