Sr Seller Coaching Specialist jobs at Amazon in India, Hyderabad

We're seeking an experienced Senior Software Development Manager to lead the onboarding team that is critical for developing capabilities that support 1.5 B documents per month across 100+ partner team on the document generation platform. In this role, you will lead the definition, and shepherd the development, of new features as well as important optimizations to the service. This role is a good fit for someone who thrives in a dynamic environment, is technical, who can work with multiple tech stakeholders to drive consensus towards long term tech product strategy.Key job responsibilities
• Lead and scale multiple engineering teams across complex, interdependent systems
• Drive innovation through AI, identifying and solving operational problems that unlock value to the customer
• Partner with senior leadership across Product, UX, and Engineering to align on strategic priorities and resource allocation
• Establish engineering excellence standards, operational metrics, and continuous improvement practices across teams
• Present technical strategy and progress to VP-level stakeholders with clarity and executive presenceA day in the life
Review and provide strategic guidance on major architectural decisions and system design proposals
· Mentor engineering managers and senior engineers on technical leadership and career development
· Communicate engineering progress and strategic recommendations to senior leadership
· Connect with tech partners to identify process/operational/tooling gap to identify opportunities to self-serve
· Partner with peers to negotiate resource allocation and coordinate large-scale initiatives

- 10+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment

Key job responsibilities
• Lead complex, high-visibility technical programs that power the world's most comprehensive digital video studios technology organization
• Drive architectural decisions and technical strategy for next-generation studios businesses from Sales, Distribution and Studios Marketing Technology
• Partner with engineering teams to build scalable solutions that handle massive amounts of global content data
• Collaborate with MGM Studios, Prime Video leadership, and cross-functional teams to deliver innovative entertainment experiences
• Mentor and develop other engineers while raising the bar for operational and engineering excellenceImpact You'll Own:
• Shape the technical foundation that brings award-winning content to viewers worldwide
• Design and implement systems that seamlessly handle complex content relationships across multiple dimensions (regions, languages, licensing, etc.)
• Drive operational excellence initiatives that scale across Amazon's global entertainment ecosystem • Lead programs that integrate MGM's iconic content library with Amazon's streaming technologyWhat You Bring:
• Deep technical expertise in large-scale distributed systems and architecture
• Proven track record leading complex technical programs with multiple stakeholders
• High Bar in driving operational and engineering excellence, strategic thinking and tactical execution
• Strong communication skills and ability to influence senior leadership and other engineering teams across broader organization.
• Experience scaling teams and mentoring other engineers to force multiple.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
· Ensure success in building and migrating applications, software and services on the AWS platform
· In partnership with the account management team, formulate and execute a strategy
· Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
· Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
· Capture and share best-practice knowledge amongst the AWS solutions architect community
· Author or otherwise contribute to AWS customer-facing publications such as whitepapers
· Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
· Act as a technical liaison between customers, service engineering teams and supportAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.

- Bachelor's degree in computer science or equivalent
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Key job responsibilities

- 8+ years of non-internship professional software development experience
- 8+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Bachelor's degree in computer science or equivalent

- 8+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience