Quality Specialist - Spanish jobs at Amazon in India, Hyderabad

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Key job responsibilities
Key job responsibilities
This position is for an QAE in Intl Seller Growth org. The position involves working alongside other QAEs to build and execute robust test plans to validate new Amazon products. You will analyze test failures and help root cause failures by analyzing logs and debugging test failures with dev engineers. You'll work with the QA leads to generate test summary reports. You will leverage the existing automation framework to develop scripts and automate test cases to increase test capacity and repeatability. Your participation and feedback in code/design reviews will help enhance our automation framework.As a member of the QA team, you will collaborate with other QAEs to build -up automated regression test capability, enhance debugging and improve test coverage. You will use tools such as Splunk, Anvil, TestRail etc. to enable data analysis, device management, test results update etc. You will document product failures, test procedures, analysis etc. in internal tools such as Jira, Quip, TestRail etc.A day in the life
Will work in an Agile/Scrum environment to deliver on-time, high-quality softwareResponsible for the quality of development and maintenance of key system featuresKnowledge of professional software engineering practices & best practices for the full software development life cycle, including agile development, coding standards, code reviews, source control management, build processes, testing, and operationsLeadership of large-sized technical projects with minimal supervision

- 4+ years of quality assurance engineering experience
- Bachelor's degree
- Experience in manual testing
- Experience in automation testing
- Experience developing high quality test plans, test designs, test strategies, and test execution

- Experience with at least one automated test framework like Selenium or Appium
- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

Roles and Responsibilities:- Fluency in Portuguese . Required B2 proficiency.
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:Fluency in Portuguese . Required B2 proficiency.
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

• Bachelor’s degree, Fluency in Portuguese . Required B2 proficiency
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information (Portuguese to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a very dynamic environment

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help
ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data Logistics

Key job responsibilities
Fluency in Japanese. JLPT N3 certificationDo root-cause analyses (when needed) within the space subject to availability of data

- Bachelor’s degree, Fluency in Japanese.Required JLPT N3 certification.- Fluency in Japanese- 10-24 months of work experience

*Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
Identify and uncover areas of opportunity and highlight the same to managers.
Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
Do root-cause analyses (when needed) within the space subject to availability of dataLogistics background and lean/six sigma training is a plus
* Basics in SQL

Key job responsibilities
* Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

* Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling • Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilities

* Experience with speech or language data preferred * Ability to work in ambiguous environments * Project management experience

This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
Key job responsibilities
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
• Investigate images/videos and provide recommended actions in accordance with SOPs.
• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
• Identify patterns emerging from audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to relevant owners/teams according to processes.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
• Be flexible to work on multiple programs as per business requirements.
• Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
• Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
• WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy.

• Bachelor’s degree.
• Fluency in Japanese.
• Required minimum JLPT N3 certification.
• Previous work experience preferred.
• Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data.
• Logistics background and lean/six sigma training is a plus
• Basics in SQL

NOTE - This is a Fixed Term contractual role
Key job responsibilities
Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

* Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling • Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilities

* Experience with speech or language data preferred
* Ability to work in ambiguous environments
* Project management experience