Head Live Streaming Operations Prime Video Playback jobs at Amazon in India, Hyderabad

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers.The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovativelyKey job responsibilities
As ID Network Technician key responsibilities will include following :
1. Leads multiple concurrent projects by coordinating
project activities, communicating withand resolving unmet dependencies through
engaging with external stakeholders.
2. Estimate project requirements in terms of time, cost and resources
3.Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware.4. Troubleshoot network or physical component issues as needed during deployment.
5. Communicate with stakeholders and share regular updates.
6. Up to 20% travel may be required
application interaction
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair

As an SoC Manager, you will lead a team responsible for executing and delivering complex IPs and silicon that ship in the Blink and Ring camera products. Your team will be responsible for front-end digital design and verification of complex IP and SoC integration.
Key job responsibilities-Deliver world-class silicon that solves fundamental challenges in battery powered camera devices-Work with internal and external IP suppliers to ensure best-in-class IP availability for integration-Dive into and take ownership of crucial design issues-Lead design reviews-Build design processes to continuously improve performance and quality-Deliver year-on-year performance, power and features-Drive analysis to determine performance targets-Validate hardware/software and debug issues

- Bachelor's degree in Electronic Engineering, Computer Engineering, or a related field
- Experience managing teams of 8+ engineers
- Experience with all aspects of digital silicon development including RTL simulation, synthesis, front-end timing constraints, STA, LEC, UPF, low-power design flows, floor planning, etc.
- Has lead, delivered and shipped silicon for high-volume consumer devices

- Master's degree in Electronic Engineering, Computer Engineering, or a related field
- Experience designing and delivering SoCs for consumer devices
- Extensive years of management experience of engineering teams – either IP or SoC integration efforts

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 2+ years of network and operating system support experience
• Bachelor's degree in computer science or equivalent, or 2+ years of technical support experience
• 2+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services

• Experience troubleshooting telephony systems
• Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
• Operational experience in a 24/7 production environment
• Experience working as part of a global team

Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. You'll maintain a high bar for operational excellence while promoting innovation and ensuring appropriate resources are in place to deliver exceptional live event experiences. As an operational leader, you'll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria.
Key job responsibilities
Drive innovation and provide clear, challenging vision while ensuring appropriate resources are in place to deliver exceptional live streaming experiencesRecruit, manage, and mentor Live Ops Support Engineers while developing their technical capabilities and operational expertiseRecommend and implement strategies and systems that meet quality, performance, and sustainability criteria for live event broadcasting
A day in the life
Your day begins with reviewing overnight event performance and addressing any critical issues that require immediate attention. You'll lead a morning stand-up with your team to prioritize the day's live events and allocate resources appropriately. Throughout the day, you'll monitor ongoing live streams, providing guidance during escalations and coordinating with engineering teams when necessary. You'll balance operational oversight with strategic planning, dedicating time to analyze performance metrics and identify process improvements to enhance efficiency and event quality.

- 5+ years of technical support experience
- 3+ years of operational experience
- 2+ years of management experience
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience developing customer relationships and influencing key decision-makers
- Experience establishing metrics for measurement of engineering and operational excellence
- Experience with video encoding and streaming media standards
- Knowledge of AWS or cloud technologies
- 3+ years streaming video delivery experience running large audience events, and understanding of encoding and transcoding technologies
- Experience with on-site, live video production or master control facility operations
- Experience with video quality metric tools (i.e. TAG, IneoQuest)
- Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solver!

•You are capable of managing a team where the problem, opportunity, and strategy are defined.
•You are responsible for goals in an area where the strategy is already defined.
•You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills• You attract and hire bar raising talent who bring needed skills and expertise to the team.
• You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
• You effectively communicate your team’s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
• You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
• You understand the skills, strengths, and opportunities on your team.
• You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
• You lead your team to deliver results.
• You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
• You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
• You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
• You are able to reach consensus on approach to meet business needs.
• You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
• You audit employee work to make sure results are high quality.
• You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
• You genuinely recognize success by giving credit to all employees who contributed.
• You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
• You actively manage your team’s commitments, recognizing that their ability to meet every expectation will at times be constrained.
• You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
• Your team has contributed to building, implementing, and managing a solution.
• You dive into details, ask the right questions, and drive the right customer outcomes.
• You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
• You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
• You identify and optimize workflows and best practices for operational excellence.
• You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
• You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
• You demonstrate a willingness to challenge the status quo.Key job responsibilities
• You lead your team to deliver results.
• You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
• You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
• You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
• You are able to reach consensus on approach to meet business needs.
• You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
• You audit employee work to make sure results are high quality.
• You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
• You genuinely recognize success by giving credit to all employees who contributed.
• You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
• You actively manage your team’s commitments, recognizing that their ability to meet every expectation will at times be constrained.

• Bachelor's degree or higher (Any Stream)
• Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency verbal and written communication skills in English
• Experience with process improvement/quality control tools and methods

Master’s Degree
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with video encoding and streaming media standards
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST. You are expected to work in night shifts hours based on business requirements.Key job responsibilities
Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.A day in the lifeAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience hiring candidates, mentoring and developing employees in their careers
- Bachelors/Master’s degree in Information Technology/Computer Science/Any engineering domain. 9+ years of experience in Information Technology. Out of which, 2+ years of experience in managing team as manager.
- Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure.
- Experience in data analysis and leveraging analytics to make decisions.
- Ability to understand service architecture and operational parameters, to effectively manage and handle complex escalations.