Technical Account Manager - Gtss Amer Es jobs at Amazon in Costa Rica

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor’s degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel

Key job responsibilities
· Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
· Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
· Assist with operational support needs for customers already using AWS
· Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
· Act as a technical liaison between customers, service engineering teams and support
· Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 7+years.
- Able to communicate effectively in English, within technical and business settings.

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to defined processes.Key job responsibilities
1.Gain understanding of the application test procedures and how to use applicable software and tools.
2.Execute test instructions and report test results accurately and promptly.
3.Report any deviations observed
4.Understand any changes in test instructions related to their assigned work
5.Follow defined processes to perform assigned work

Knowledge of QA methodology and tools Graduate, preferably in a quantitative field of study with relevant experience of 1- 2 years. Familiarity using computer and software. Experience using any gadgets or devices. Good communication skills, detailed oriented and be a team player. Capability to follow defined processes and adhere to policies.

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor’s degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.Key job responsibilities
Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering team

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Key job responsibilities
· Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
· Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
· Assist with operational support needs for customers already using AWS
· Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
· Act as a technical liaison between customers, service engineering teams and support
· Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2 + years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience 4+ years.
- Able to communicate effectively in English, within technical and business settings.

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor’s degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel