Technical Account Manager Es - Wwps Uk-ps jobs at Amazon in Belgium, Brussels

Key job responsibilities
As a TAM working with Public Sector customers, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Basic Qualifications
- Experience with operational parameters and troubleshooting for four (4) of the following: Compute/Networking/Architecture/DevOps/Analytics/Security/Applications Development in a distributed systems environment.
- Experience in Technical Engineering

- Experience with AWS Services or other Cloud offerings

Key job responsibilities
You’ll advise on solutions, provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloudA day in the life
A day in the lifeAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experience

Experience with AWS services or other cloud offeringsPreferred language: Flemish, French, English

Key job responsibilities
As a TAM working with Public Sector customers, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experienceFluency in English & Dutch / Flemish

Experience with AWS services or other cloud offerings

Key job responsibilities
You’ll advise on solutions, provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloudAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment · External customer-facing experience with the ability to clearly articulate to small and large audiences
- Ability to juggle tasks and projects in a fast-paced environment

Key job responsibilities
As Team Manager, you will be responsible for:* Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
* Support hiring and training of new Associates
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
* Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
* Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
* Track quality and utilization metrics
* File and track tickets, following up on blocks to productivity
* Provide regular, formal & informal feedback to direct reports
* Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or leanAbout the team
In this position, you will support associates and project coordinators with their day-to-day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms.

* Bachelor Degree or equivalent professional or military experience
* Experience working with performance metrics and developing them to measure progress against key performance indicators
* Experience managing a team or a group of people while supporting projects/programs

* Experience with process improvement/quality control tools and methods
* Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
* Excellent communication, strong organizational skills and very detail-oriented
* Strong interest in hiring and developing people in their respective roles
* Leadership experience in coaching and performance management
* Experience in managing process and operational escalations
* Experience with aspects of speech and language technology
* Experience in project and stakeholder management

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

3+ years of technical engineering experience
Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience

3+ years of technical engineering experience
Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience
Preferred language: Flemish, French, English