Sr Amazon Q Builder Customer Success Team Q-cst jobs at Amazon in Australia, Sydney

Key job responsibilities
As an Applied Science, you will have access to large datasets with billions of images and video to build large-scale machine learning systems. Additionally, you will analyze and model terabytes of text, images, and other types of data to solve real-world problems and translate business and functional requirements into quick prototypes or proofs of concept.

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

- Experience using Unix/Linux
- Experience in professional software development
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience in deep learning models for life sciences; knowledge of protein biology.

Key job responsibilities
As an NSE, you will:
Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.Be part of the on-call roster and handle incidents.
A day in the life
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.

Bachelor’s degree or equivalent experience
3+ years of engineering experience
ADvanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc)
Strong business acumen with a track record of success
Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
Ability to think strategically and tactically with attention to detail.
Ability to clearly document technical issues, solutions and knowledge base articles.
Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
Capable of working closely with data and using analytics to problem-solve
Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues.
Ability to write scripts to automate repetitive tasks and make support processes efficient.

Proven track record of taking ownership and delivering results
Strong ability to prioritize and experience with meeting multiple deadlines
Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
Experience supporting Enterprise software applications
Knowledge of UNIX command-line and network storage troubleshooting is a plus.
Experience with system configuration, patching and upgrades.
Experience understanding of network topology and its impact on distributed system performance

In this technical role, you will help AWS partners architect enterprise-grade solutions, own the technical relationship and deliverables with partners, develop and execute multi-day workshops, lead white boarding sessions, author white papers and blog posts, and respond to complex technical inquiries. If you are a problem solver with broad technical skills, and have the ability to drive technical conversations you will enjoy this role.As a Partner Solution Architect focused on AWS partners, you will have the opportunity to help shape and deliver on a strategy to build mind share and broad use of the AWS platform across the partner community. Working with Partners is a team effort that will require influence and coordination with many stakeholders; you will have ownership of the technical relationship with partners, making recommendations on partner solutions that best fit customer requirements for security, cost, performance, reliability, operational efficiency and best-practice architectures.Key job responsibilities
Key job responsibilities
1. Serve as a key technical member of the Solutions Architecture team in helping to enable partners and ensure partner success in building partner practice, capabilities, and solutions on the AWS platform
2. Design customer solutions with partners using AWS services
3. Scope each partner engagement, with attention towards clear and well-defined objectives and success criteria
4. Own each technical enablement and engagement, and help ensure a timely and successful delivery of value (delivery of actual solutions to be done by AWS partners)
5. Capture and share best-practice knowledge amongst the solution architect community
6. Evangelize AWS services to share best practices through forums such as AWS blogs, white papers and reference architectures, as well as public-speaking events such as AWS Summits, AWS re:Invent etc.
7. Understand the AWS market segments, customer base, and industry verticals
8. Coach and enable partners on an ongoing basis to adopt AWS innovations
9. Assist partners in pursuits and enable them to win the business independentlyAbout the team
As a Partner Solutions Architect, you will own technical engagements with a select few strategic AWS partners. On any given day, you might be leading an architectural design session with a partner's engineering team, advising on the best approach to migrate a complex application to the cloud, enabling a partner's technical team on new AWS innovations, or working with an AWS product team to ensure their offerings meet the needs of our partners. You'll also author technical content like white-papers and blog posts, and represent AWS at industry events, sharing your expertise and inspiring partners to innovate on AWS.

- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

- 3+ years of technology/software sales experience
- Experience working with end user or developer communities

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing

Key job responsibilities
As a Sr. Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You’ll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.

- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)

- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)

As a member of the Data Specialist SA team in WWSO, you will serve as a trusted technical advisor and subject matter expert for Amazon OpenSearch, helping customers architect scalable, secure, and performant search, analytics solutions. You'll collaborate with solution architects, product teams, and sales to deliver strategic guidance, deep technical expertise, and thought leadership in areas like semantic search, observability, and large-scale log analytics. Whether it's advising startups on search architecture, observability, and security solutions, or helping enterprises integrate OpenSearch with GenAI workflows, you'll play a key role in accelerating customer innovation.
Key job responsibilitiesDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of experience in modern Search technologies (including OpenSearch, Solr, Elasticsearch, Lucene, etc. )

- Experience working with end user or developer communities
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Bachelor's degree
- Experience in designing and operating search and analytics solutions in on-premise or Cloud

As a Sr. Partner Solutions Architect on the Kuiper Partner Network (KPN) team, you will play a critical role in helping Kuiper’s global distribution partners successfully onboard, integrate, and launch satellite internet service in their contracted territories. You will serve as a technical advisor and trusted guide, helping partners architect scalable and secure solutions using Kuiper’s APIs, AWS services, and industry-standard practices, particularly across telecommunications systems such as BSS (Business Support Systems) and OSS (Operations Support Systems).
Key job responsibilities
Technical Leadership* Design scalable partner integration architectures using Kuiper’s cloud-native APIs
* Guide partners through integration of BSS/OSS systems with Kuiper backend services
* Lead technical discovery sessions to gather partner requirements
* Ensure architectures meet reliability, security, and operational requirements
* Develop reusable patterns, integration playbooks, and best practices
* Provide hands-on technical guidance across the full onboarding lifecyclePartner Engagement* Act as the lead technical point of contact for strategic distribution partners
* Support implementation planning, technical reviews, and milestone execution
* Provide clear guidance on API usage, data flows, authentication, and integration patterns
* Enable partners to launch with confidence through deep solution engagement
* Capture and escalate partner feedback to drive continuous product improvement* Work closely with Kuiper product, engineering, and TPM teams to resolve integration issues
* Coordinate across time zones to ensure consistent global partner support
* Influence internal roadmaps based on partner needs and integration friction
* Support business development and partner operations teams with technical insightTechnical Enablement* Create architecture diagrams, documentation, and reference implementations
* Deliver technical enablement sessions for partner engineering and operations teams
* Conduct solution and readiness reviews prior to partner launch
* Contribute to internal knowledge sharing and best practice librariesThis position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.A day in the life
This role requires close collaboration with partners across ASEAN and ANZ, along with the flexibility to support high-touch engagements in a global context. You’ll also work closely with team members supporting LATAM and EMEA to help develop and scale our global partner practice. Kuiper is a rapidly evolving organization with startup energy and worldwide ambition — ideal candidates are comfortable navigating ambiguity, building structure from the ground up, and balancing deep technical acumen with real-world execution.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience
- Strong understanding of RESTful / RPC APIs, IAM/security models, and integration architectures
- Familiarity with common BSS/OSS systems and integration challenges in telecom
- Demonstrated success in guiding technical implementations from design to launch
- Excellent communication skills across technical and non-technical stakeholders