Amazon Q Builder Customer Success Team Q-cst jobs at Amazon in Australia, Sydney

In this technical role, you will help AWS partners architect enterprise-grade solutions, own the technical relationship and deliverables with partners, develop and execute multi-day workshops, lead white boarding sessions, author white papers and blog posts, and respond to complex technical inquiries. If you are a problem solver with broad technical skills, and have the ability to drive technical conversations you will enjoy this role.As a Partner Solution Architect focused on AWS partners, you will have the opportunity to help shape and deliver on a strategy to build mind share and broad use of the AWS platform across the partner community. Working with Partners is a team effort that will require influence and coordination with many stakeholders; you will have ownership of the technical relationship with partners, making recommendations on partner solutions that best fit customer requirements for security, cost, performance, reliability, operational efficiency and best-practice architectures.Key job responsibilities
Key job responsibilities
1. Serve as a key technical member of the Solutions Architecture team in helping to enable partners and ensure partner success in building partner practice, capabilities, and solutions on the AWS platform
2. Design customer solutions with partners using AWS services
3. Scope each partner engagement, with attention towards clear and well-defined objectives and success criteria
4. Own each technical enablement and engagement, and help ensure a timely and successful delivery of value (delivery of actual solutions to be done by AWS partners)
5. Capture and share best-practice knowledge amongst the solution architect community
6. Evangelize AWS services to share best practices through forums such as AWS blogs, white papers and reference architectures, as well as public-speaking events such as AWS Summits, AWS re:Invent etc.
7. Understand the AWS market segments, customer base, and industry verticals
8. Coach and enable partners on an ongoing basis to adopt AWS innovations
9. Assist partners in pursuits and enable them to win the business independentlyAbout the team
As a Partner Solutions Architect, you will own technical engagements with a select few strategic AWS partners. On any given day, you might be leading an architectural design session with a partner's engineering team, advising on the best approach to migrate a complex application to the cloud, enabling a partner's technical team on new AWS innovations, or working with an AWS product team to ensure their offerings meet the needs of our partners. You'll also author technical content like white-papers and blog posts, and represent AWS at industry events, sharing your expertise and inspiring partners to innovate on AWS.

- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

- 3+ years of technology/software sales experience
- Experience working with end user or developer communities

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing

Key job responsibilities
As a Sr. Network Support Specialist, you will:- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You’ll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.

- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)

- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)

As a member of the Data Specialist SA team in WWSO, you will serve as a trusted technical advisor and subject matter expert for Amazon OpenSearch, helping customers architect scalable, secure, and performant search, analytics solutions. You'll collaborate with solution architects, product teams, and sales to deliver strategic guidance, deep technical expertise, and thought leadership in areas like semantic search, observability, and large-scale log analytics. Whether it's advising startups on search architecture, observability, and security solutions, or helping enterprises integrate OpenSearch with GenAI workflows, you'll play a key role in accelerating customer innovation.
Key job responsibilitiesDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of experience in modern Search technologies (including OpenSearch, Solr, Elasticsearch, Lucene, etc. )

- Experience working with end user or developer communities
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Bachelor's degree
- Experience in designing and operating search and analytics solutions in on-premise or Cloud

Key job responsibilities
As a Software Development Engineer, you will;Design, develop, test and deploy well-architected software
Feel a real sense of achievement from completing and delivering projects in less time than you thought possible.
Work with the latest AWS services and open-source technologies to build your prototypes. You’ll always be encouraged to pick the right tools for the job.A day in the life
A day in the life
You will have the opportunity to be part of one of the fastest growing, customer obsessed, and innovative companies in the world. You will be able to dive deep into the details on operations and engineering. Everyone is a leader at AWS. You will have a lot of ownership and autonomy. You will face unique challenges, learn from some of the brightest minds in the industry and build deep expertise in the most sought after skills in the market. You will be part of an exceptional team of product managers and engineers where collaboration is highly valued, where innovation is something that happens every day, where taking risks is encouraged, and every day is Day One.You’ll have access to a wealth of Amazon internal training, including instructor-led courses and talks from experts. This will give you the opportunity to become an AWS expert, gaining valuable expertise in AWS services used in Machine Learning, IoT, image recognition, chat bots, and Big Data. We will provide the environment and support to learn any new tools, libraries or frameworks.About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

The AWS Solutions Architecture team works with the Australian Government and AWS partners on architecting innovative solutions for all our stakeholders. Our work can be highly sensitive, time critical focusing on strategic and operational outcomes. We are passionate about supporting our Public Sector community and will go the extra mile to ensure we achieve successful outcomes. We are consistently challenged with unique and diverse requirements that require 'out of the box' thinking supported by deep technical knowledgeThe broad responsibilities will include owning the technical engagement and ultimate success around specific implementation projects, and developing a deep expertise in the AWS technologies as well as broad knowledge of how applications and services are constructed using the AWS platform.Key job responsibilities
As a Senior Solutions Architect, you’ll help your customers plan their successful cloud journey. You’ll solve complex, technical challenges so your customers can focus on their business. This includes using your knowledge to craft scalable, flexible, and resilient cloud architectures. You’ll drive technical solutions discussions, diving deep into the details with customer teams.Building relationships to understand our customers and partners is key. As a trusted technical advisor, you’ll use your interpersonal skills to influence a variety of stakeholders from technical teams to executives. You’ll help ensure their short-term technology decisions are aligned with their long-term goals. Speeding up the adoption of our services will be part of your day to day.You’ll also act as thought leader in the wider community. This includes playing a lead role in educating, sharing best practices, presenting at events, writing white papers, blogs, and running workshops. You won’t just be part of an industry movement; you’ll be leading it.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 7+ years of infrastructure architecture, database architecture and networking experience
- Can take the lead on a complex technical projects, which may require the participation of other teams to deliver.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the System Development Engineer are;
- Provide Infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on maintenance driven coding projects, primarily in Java and AWS technologies
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Improve Audible's infrastructure, operational performance, and stability
- Participate in designs, code and procedures reviews
- Identify opportunities arising from technical discussions and do the technical trade-offs
- Troubleshoot, research root causes thoroughly resolve defects- Keep the Compliance risks for Audible's systems under control
- Drive large scale projects such as migration to native
- Pipeline Automation and drive it to closure

- Experience in automating, deploying, and supporting infrastructure
- Experience with Linux/Unix
- Experience programming with Java

- Experience with CI/CD pipelines build processes
- Experience programming with Java