Coordinator - Operational Excellence Apac Controls Deployment & Service jobs at Amazon in Australia, Melbourne

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About the team
*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of construction or project management experience
- 5+ years of vendor management experience
- 5+ years managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry.

- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering
- Experience in communicating with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- 5+ years in the technical field of power distribution and data center mechanical cooling systems.

Key job responsibilities
- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
- Perform rack installs and rack decommissioning within internal SLA
- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
- Technical writing to support change management program
- Monitor daily work requests and manage to resolution, and execute projects from conception to completion
- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislationPhysical Requirements:- Regularly lift and/or move up to 39 pounds independently
- Participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protectionA day in the lifeAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 2+ years of electrical or mechanical experience
- 2+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)
- High school or equivalent diploma

- 4+ years of data center operations/facilities experience
- Associates or Bachelor’s Degree

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.To be successful in this team, you will also have:- Ability to work independently and manage multiple competing priorities- Ability and willingness to travel domestically or globally as and when neededdevelop solutions ranging from process automation and dashboard creation to policy standardization and workflow optimization. While the role particularly values experience with AI-powered automation tools, it welcomes all forms of innovation that enhance operational efficiency—whether through technology, process redesign, or systematic improvements. This role combines hands-on operational excellence with strategic innovation, requiring someone who can both execute today's requirements and build tomorrow's solutions.
Key job responsibilities
- Process Work Orders, Change Orders, and Purchase Requests with accurate documentation and vendor coordination
- Design and implement automation solutions to streamline routine coordination tasks
- Identify process inefficiencies and develop systematic improvements across coordination workflowsSuccess measures include:
- Number of POs/WOs/COs/tickets processed
- Processing time for POs/WOs/COs/tickets
- Number of Continuous Improvements delivered
A day in the life- Shape the future: Data centers are at the backbone of today’s digital world. By supervising procurement processes, you will be directly influencing the growth and scalability of the world’s digital infrastructure.
- Be at the nexus of action: Your involvement in data center delivery will be mission-critical to the successful deployment of our data centers. You won’t just be observing from the sidelines; you’ll be representing Amazon, building relationships across a wide variety of internal and external stakeholders.
- Drive operational excellence: Your role doesn’t stop with an existing operational process. You will have opportunity to Invent and Simplify, to make our mechanisms more efficient.- Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

1. Supervision of processes: experience in procurement or financial or legal process supervision
2. Operations support: experience coordinating and managing operational issues and escalations
3. Vendor management: experience managing vendor relationships, setting expectations, escalating where appropriate, managing billing milestones

1. Process improvement: experience in analysis/work-shopping, documentation, process optimization, or automation
2. Automation development: experience building automation solutions using AI tools, APIs, or scripting (Python, JavaScript, etc.) - even personal projects or small-scale implementations count
3. Data analysis and visualization: Experience creating dashboards, analyzing operational metrics, or working with data tools (SQL, QuickSight, etc.) to drive decision-making
4. Program management: Experience managing multiple concurrent initiatives, coordinating with cross-functional teams, and delivering results in fast-paced environments
5. Contract reviews: experience reviewing commercial contracts, including terms, conditions, and project details

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standardsABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years experience in cloud computing
• Experience in project management of technical programs
• AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
• 5+ years delivering customer engagements in a professional services role

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Working closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
• Managing work priorities through ticketing system and workflows & collaborating with various stake holders to remove project obstacles.
• Troubleshooting networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction.
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
• Completing customer requests via Remedy trouble ticketing system and project management workflows.
• Participating in the migration, basic configuration and rollout of new or upgraded hardware.
• Reasonable additional hours required as part of the project delivery requirements.A day in the life
A normal day involve working inside a data center installing network equipment and cables, managing vendors, and negotiating deadlines with program managers. You will be responsible for running multiple projects at the same time.AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• IT diploma or equivalent in computer hardware, computer science, information systems or related field
• TCP/IP networking and broad infrastructure knowledge with hands on experience with cabling infrastructure best practices and methodologies
• Troubleshoot networking, routing and inter connectivity issues, troubleshooting of network device configuration and low-level application interactions

• Experience in large scale data center network implementations and support
• Experience in a virtualized enterprise networking environment
• Ethernet and IP networking knowledge and experience in the application of IP protocols
• Experience dealing with customers during problem resolution and operating efficiently under pressure
• Excellent analytical skills, effective prioritization and time management

The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required.Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Support Network Engineering deployment activities during scheduled change management windows.- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction
- Deliver simple, sustainable and repeatable solutions and processes.
- Manage work and priorities through ticketing system and workflow
- Travel within geographical work area is required, up to 40% travel outside traditional work area may be required possibly including international travel.A day in the lifeYou’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3-5+ years of mid-level and/or enterprise experience as a technician or engineer; or an equivalent combination of education and experience.
- Experience with small project scopes and ambiguous details within a relevant work environment
- General comprehension of the various components and sub-components of data centre infrastructure

- BS in Information Systems or Computer Science and/or relevant certifications
- Understanding of infrastructure technologies, including Routers and Switches as well as an understanding of common networking protocols (BGP, OSPF)
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standardsABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years experience in cloud computing
• Experience in project management of technical programs
• AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
• 5+ years delivering customer engagements in a professional services role

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)