Crm System Analyst jobs at Allcloud in Israel

• 3+ years of experience in Business Analysis/ System Analysis, including; gathering requirements from clients, writing functional and technical documents, understanding of database architecture, including ERD
• 2 years of experience in defining requirements within Salesforcen platform- must
• Experience in Systems Analysis for Web Applications
• Excellent communication and collaboration skills are required
• The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
• Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements

Summary of Key Responsibilities

• Consult customers on cost-optimization best practices for their cloud usage
• Present and give demos of AllCloud’s Reseller Programs and tools
• Comprehensive support of company’s customers
• Work on customer requirements
• Work with DevOps teams to resolve complex customer issues
• Keep sales team up to date on customer status for renewal/expansion opportunities
• Create customized cost reports

Summary of Experience

• At least 3+ years in customer-facing position
• Strong analytical skills
• Proficiency in Excel
• Excellent communication skills
• Strong presentation capabilities
• Good time-management skills with a problem-solving attitude
• Ability to turn complex concepts into actionable recommendations
• A true passion for understanding customer needs
• Bachelor's Degree

• High level of written and spoken Hebrew and English
• Ability to multitask, prioritize and work under pressure
• Ability to deliver confident and articulate presentation
• Ability to work in a fast-paced environment
• Great attention to detail
• Ability to work flexible hours
• Cloud experience – advantage
• German speaker - Advantage

• 3+ years of experience in system analysis, including; gathering requirements from clients, writing functional and technical documents, understanding of database architecture, including ERD
• 2 years of experience in defining requirements within Salesforcen platform- must
• Experience in Systems Analysis for Web Applications
• Excellent communication and collaboration skills are required
• The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
• Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements

About the role

AllCloud is seeking a skilled Integration Engineer to lead the development and automation of complex business processes using Workato as the primary integration platform. In this role, you will leverage your extensive experience with integration technologies to design, build, deploy, maintain, and optimize robust, scalable integrations that streamline workflows and drive operational efficiency. This includes troubleshooting any problems related to the applications, working collaboratively with other team members, identifying improvements, and ensuring the functional and technical requirements are met.

Your day blends strategic planning and hands-on execution. Mornings may involve requirement analysis and Workato recipe design, while afternoons shift to troubleshooting, architecture discussions, and development, culminating in documentation and future planning.

Key responsibilities:

• Workato Expertise: Design and implement complex integrations using Workato, including advanced recipe development, custom connectors, and API management.
• API and Web Services Mastery: Proficiently work with a wide range of APIs (REST, SOAP, GraphQL) and web services, ensuring seamless data exchange and integration.
• Solution Architecture: Analyze complex business requirements and design comprehensive integration solutions, leveraging Workato's capabilities to optimize performance and scalability.
• Automation and Optimization: Identify and automate manual processes, driving significant improvements in operational efficiency and reducing errors.
• Best Practices and Innovation: Research, document, and implement best practices for Workato development, promoting code reusability and maintainability.
• Monitoring and Maintenance: Proactively monitor, optimize, and maintain end-to-end business processes, ensuring high availability and performance of integrations.
• Troubleshooting and Performance Tuning: Identify and resolve complex integration issues, optimizing performance and ensuring data integrity within Workato.
• Security: Maintain a strong awareness of data security and privacy regulations (GDPR, HIPAA, etc.) and implement secure integration practices, including data encryption and access controls, to protect sensitive information.

• Extensive hands-on experience with Workato or other relevant integration technology, including advanced recipe development, custom connectors, and API management
• Deep understanding of Web Services & APIs (REST, SOAP, GraphQL) and event-driven integrations using webhook.
• Strong understanding of security best practices and technologies related to API and system integrations, including OAuth 2.0, SAML, and API security gateways.
• Proven track record of designing and implementing complex system integrations.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to adapt quickly to new technologies and evolving business requirements.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Workato Certified Professional Developer or Architect certification.
• Experience integrating Workato with CRM (Salesforce), ERP (NetSuite), and other enterprise systems (BambooHR, Atlassian, Tempo, Snowflake, etc).
• Knowledge of cloud platforms (AWS) and their integration capabilities.
• Experience with database concepts and SQL.
• Experience with version control systems (i.e. Bitbucket).
• Experience with CI/CD pipelines.