Engagement Manager Ii jobs at Akamai in Malaysia

Partner with the best

You will align with product, marketing, sales, and partner teams to lead go-to-market strategies and sales plays. You will work with business development teams who drive Independent Software Vendors (ISV) adoption at your customers. Be a thought leader, and adept at responding to news, policy and regulation, challenges, and opportunities.

As an Account Manager..Cloud, you will be responsible for:

• Engaging with assigned customers, delivering valuable, proactive interactions and guidance appropriate to the customers' needs and goals
• Delivering regular reviews of assigned customer performance to management
• Managing opportunities through pipeline stages and forecast growth to the compute leadership
• Owning relationships within the account to drive growth of the platform by adding services and new workloads
• Identifying new features and platform changes that are required for expansion
• Working with partners, both Systems Integrators (SI) and ISV to increase compute usage in your territory accounts
• Driving long term commitments in exchange for usage growth

Do what you love

To be successful in this role you will:

• Have 2-5 years of relevant experience (varies on role) and a Bachelor's degree or its equivalent
• Have demonstrated experience with compute products and services
• Be passionate about building productive relationships with customers
• Display an ethical approach to account management, show integrity and be able to uphold Akamai values
• Demonstrate Akamai values of integrity, curiosity and urgency

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As an Engagement Manager II, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's premier customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and leading account team to deliver customer success
• Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
• Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

Do what you love

To be successful in this role you will:

• Be a customer advocate passionate about delivering technical solutions
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Show understanding of working with network technologies, web performance or media related technologies, methodologies and/or architectures
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

You'll apply your problem-solving ability, empathy, creativity, and cybersecurity knowledge to help map APIs, assess exposure, showcase attacks patterns and indicators of compromise, and drive impact.

As a Technical Account Manager, you will be responsible for:

• Owning the technical relationship with customers from onboarding through renewal
• Performing technical presentations and demos for customers and partners
• Communicating concepts to audiences, including executive-level decision-makers, and follow up with technical staff in all areas
• Adapting to complex, changing business environments to deliver valuable solutions to enterprise customers
• Providing updates to customers on requested features, bug fixes, and product roadmaps
• Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value

Do what you love

To be successful in this role you will:

• Have 2 years' experience and a successful track record in the security industry with large enterprise customers
• Possess Security knowledge to understand common API security vulnerabilities and attacks in-depth
• Have an understanding of Application Security Principles and how to apply them in the app development process
• Have excellent knowledge and experience with a wide variety of cloud and cybersecurity solutions
• Have excellent written English & Mandarin coupled with verbal communication, listening, and presentation skills

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.