Associate Cloud Support Engineer jobs at Akamai in Malaysia

As Associate Cloud Support Engineer, you will be responsible for end-to-end resolution of complex technical issues. You will proactively review and mitigate risk. You will also minimize any potential service disruptions for some of the top companies in APJ.

As a Associate Cloud Support Engineer , you will be responsible for:

• Working unassisted with the customers managing their incidents and escalations to closure
• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform

Do what you love

To be successful in this role you will:

• Have 6 months -2 years of experience and a Bachelor's degree in Computer Science/Engineering or relevant fields
• Have experience with working on web application issues (HTML, javascript, JSP)
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
• Have knowledge on technologies in cloud infrastructure eg. cloud compute, object storage, Load balance, Firewall
• Be experienced in providing technical solutions and professional support for B2B customers
• Communicate in fluent English, the role will be required to support English speaking countries in APJ

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Partner with the best

You will align with product, marketing, sales, and partner teams to lead go-to-market strategies and sales plays. You will work with business development teams who drive Independent Software Vendors (ISV) adoption at your customers. Be a thought leader, and adept at responding to news, policy and regulation, challenges, and opportunities.

As an Account Manager..Cloud, you will be responsible for:

• Engaging with assigned customers, delivering valuable, proactive interactions and guidance appropriate to the customers' needs and goals
• Delivering regular reviews of assigned customer performance to management
• Managing opportunities through pipeline stages and forecast growth to the compute leadership
• Owning relationships within the account to drive growth of the platform by adding services and new workloads
• Identifying new features and platform changes that are required for expansion
• Working with partners, both Systems Integrators (SI) and ISV to increase compute usage in your territory accounts
• Driving long term commitments in exchange for usage growth

Do what you love

To be successful in this role you will:

• Have 2-5 years of relevant experience (varies on role) and a Bachelor's degree or its equivalent
• Have demonstrated experience with compute products and services
• Be passionate about building productive relationships with customers
• Display an ethical approach to account management, show integrity and be able to uphold Akamai values
• Demonstrate Akamai values of integrity, curiosity and urgency

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As a Network Infrastructure Engineer, you will design and deploy server clusters. Remotely diagnose hardware problems and facilitate server repairs and manage Akamai's hardware assets. You will be managing a team of field technicians and working closely with external partners. You will also ensure the service we deliver is exceptional with our Internal cross-functional teams as well.

As a Network Infrastructure Engineer, you will be responsible for:

• Managing projects for server deployments and network installations through collaboration with cross-functional technical teams
• Collaborating with cross-functional teams during execution to provide end-to-end support for deployment projects
• Working closely with field technicians, ISPs and Akamai partners for installation and maintenance of Akamai Network Infrastructure
• Managing hardware assets and troubleshooting issues remotely across APJ

Do what you love

To be successful in this role you will:

• Have 2-3 years of experience and a Bachelor's Degree in Computer Science or a related field
• Experience in running Pre/Post Quality Assurance process on network infrastructure
• Be experienced in network technologies, internet protocols and data center operations
• Have Proficiency in OSI layer 2 and a good understanding of OSI layer 3,4 & 7 (HTTP/HTTPS/DNS)
• Show expertise and hands-on technical experience configuring, managing and troubleshooting switches and servers
• Possess basic knowledge of bash/perl/python scripting in a Linux/Unix environment and SQL
• Have a goal-oriented mindset to work through roadblocks, attention to detail and bring about project closure
• Be passionate about building productive relationships with customers, teams and partners

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As an Associate Network Expense Administrator you will assist in the daily operations of our Network Contract and Invoice Administration team. You will foster and maintain successful relationships with our Vendors, Account Managers, and the Finance department.

As an Associate Network Expense Administrator, you will be responsible for:

• Supporting the team to ensure new invoices, contracts, order forms are captured and moved through our workflow
• Reviewing invoices and contracts to ensure proper posting into our database
• Logging, tracking and resolving contractual discrepancies, issues and disputes
• Working with Vendors, Account Managers and Finance to ensure the integrity of our data contracts
• Maintaining operational processes to support greater workflow and management efficiencies

Do what you love

To be successful in this role you will:

• Have 1 year of relevant experience or fresh graduate in Finance/Economics faculty
• Demonstrate experience working with Microsoft Office (Word, Excel)
• Be able to communicate clearly with people across the business and be fluent in English
• Able to work a shift of 3pm to 12am daily due to the nature of the role.
• Able to provide shift allowances for shift of 3pm to 12am daily. (Mondays to Fridays)
• Possess a growth mindset in order to learn new skills and processes
• Be well organized and detail orientated

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.