Technical Support Engineer - jobs at Akamai in Brazil
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Learning and gaining in-depth experience in network security to support our customers. Resolving support cases for our worldwide enterprise customers to ensure a swift resolution. Ensuring customer success is achieved...
Developing trusted relationships with partners' sales and technical sales leaders. Supporting channel sales team to grow the topline revenue through channel partners nationally and regionally. Enabling our focused partners to...
Supporting tier 3 technical support team with escalations and provide product knowledge expertise. Resolving issues that were unable to bring to resolution by lower support tiers. Providing workarounds to mitigate...
Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value. Building and maintaining professional relationships with decision-makers and owning the technical relationships with customers. Performing technical...
Supporting Linode sales opportunities in LATAM as a Pre-Sales technology specialist and technical escalation point. Driving customer success and continuous consumption of Linode, as part of the integrated account team....
Working with internal customers as needed to troubleshoot and resolve business affecting issues. Ongoing maintenance and support of internal tools, improving system health and reliability. Documenting and providing cross-training to...
Implementing secure Kubernetes services on multi cloud vendors. Services include monitoring and logging. Developing highly available services with disaster recovery architecture. Applying GitOps tools and methodology for deploying products on...
Learning and gaining in-depth experience in network security to support our customers. Resolving support cases for our worldwide enterprise customers to ensure a swift resolution. Ensuring customer success is achieved...
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