Policy Manager Great Lakes & Smoky Mountains Based jobs at Airbnb

A Typical Day:

• Establish the vision for a suite of AI/ML products based on the value we can provide
• Develop the product roadmap and build consensus on prioritization which drives product execution
• Challenge the status quo and inspire people toward a unified outcome
• Define goals and success with clearly measurable objectives and key results
• Efficiently execute to ship products and deliver impact for our business and users
• Communicate concisely and influence outcomes
• Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
• Drive product development with a world-class team of Engineers, Data Scientists and Operations Leads and Policy Experts
• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change
• Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront

Your Expertise:

• 8+ years of product management experience
• 2+ years of building AI/ML products or technical product management
• Prior product, operation, or engineering experience working in Security, Trust, Safety, or Fraud
• Ability to carefully trade-off fraud prevention and impact to good users
• Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there
• Strong cross-customer collaboration: harmonizes strategies and needs of multiple customers; influences customer strategy and plans
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
• Innate capability to, directly and indirectly, lead teams through success

Offices: United States

The Community You Will Join:

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

A Typical Day:

• Champion the vision for a world-class guest payins experience and processing on the Payments Platform
• Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
• Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
• Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
• Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
• Define, monitor and analyze KPIs that inform payment success & health
• Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
• Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
• Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb

Your Expertise:

• 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
• Deep platform payments product management know-how, building flexible products that empower a range of business customers
• Framework oriented thinker
• Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
• Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners
• Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed
• Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact
• Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience
• Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes

Domain Experience:

• Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs
• Transaction Orchestration: Experience managing Cardholder Initiated Transactions (CIT), Merchant Initiated Transactions (MIT), incremental/capture flows, partial authorizations, and scheduled billing and smart retries
• Payment Retry & Optimization: Implementing intelligent retry logic, dynamic routing, and decline code analysis to maximize acceptance rates
• Authentication: Experience implementing SCA and 3DS2
• Partner tools: Experience leveraging network tools (e.g. Network Tokens, Account Updater) and PSP capabilities to drive approvals
• Alternative Payment Methods: Integrating global/local payment rails (e.g., digital wallets, open banking, instant payments)
• Settlement & Reconciliation: Experience with multi-currency settlement, reconciliation workflows, and chargeback handling
• Payment UX: experience optimizing multi-device, multi-currency payment flows a plus
• Knowledge and experience using collaborative tools and techniques of the trade (e.g. Airtable, SQL, Google Docs, Scrum, Agile, Figma, Invision)

Offices: United States

The Difference You Will Make:

A few examples of control plane services that the team owns:

• Orchestration logic that handles node lifecycles of database’s storage, compute, metadata management nodes. )
• Operator that automates cluster provisioning, operations and restore.
• Configuration management that detects and auto-fixes unexpected configuration drifts.
• Open source DevX: Make open-source development and testing (image building/testing, CICD, load testing and performance certification) frictionless.
• Blue/green deployment and rollback strategy for major version upgrades.
• In the future, strives towards the direction of platformization, providing the correct constructs and semantics for customers to self-manage their databases and keep the org’s KTLO and toil factor manageable.

A Typical Day:

• Work with TL and team to define and execute on a vision and 3-year roadmap for the control plane area.
• Stay in touch with technical designs and decisions, be the sounding board.
• Synthesize technical information and represent the team with upper management.
• Align with ORM and SRE teams in Online Data on each team’s charter and how each team’s core capabilities fit together.
• Attract top talent, mentor individual contributors and manage their promotions and career.
• Nurture a culture of rigor and responsibly “moving fast” from design, through code review, to production.
• Represent Airbnb with open source communities and external alliance partners.

Your Expertise:

• 3+ years of engineering management experience, with 6+ years of relevant software development experience in a fast paced tech environment.
• Experience with building and operating distributed databases and services that are long-term and evolvable.
• Experience in organization design for a team that is scaling up.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their Storage, VM, networking, Kubernetes, Security offerings.
• Excellent communication skills and the ability to work well within a team and with teams across the engineering organization.

Offices: United States

A Typical Day:

On any given day you will be operating across many of the following areas and expectations:

• People Development: You have multiple years of experience in people management and supporting managers best support their teams. You are an effective career coach and can provide mentorship and feedback both technically and professionally. You enjoy investing in your teammates and developing growth and career progression plans with them to help them reach their highest potential. You provide your people autonomy and in return, you expect the people you support to be self-driven and proactive.
• Team Development: You are an effective leader that focuses on efficiency, quality, accountability, and delivering on and above expectations. You play an active and primary role in identifying and recruiting top talent and supporting your teams to do so. You understand when to roll up your sleeves and contribute and when to delegate and grow your managers, teammates, and cross-functional partners.
• Technical Leadership: You have experience in developing and communicating effective and pragmatic strategies, supporting your managers to do so, and ensuring your teams are executing accordingly. You don’t wait for things to happen to you, you make things happen and ensure your managers and team members do so as well. You see across the functions you support and partner organizations to ensure alignment to common priorities and objectives while course correcting where needed. This means you’re close enough to the work to spot alignment issues while also not inhibiting your team’s speed. You have multiple years of experience establishing, growing, and or maturing software engineering functions. You see beyond the immediate functions you support to tie software engineering priorities into a broader, integrated, and unified Information Security strategy.
• Function development: You have experience establishing and building a multi-disciplinary team for a global company that focuses on engineering and related operational activities.
• Influence & Communication: You have strong written and verbal communication skills. You can dive into the details with technical and non-technical audiences alike but also speak at the appropriate altitude when working with other organizations and leaders. You have empathy and seek to understand when communicating. This enables you to effectively identify the best path forward and influence how you approach a problem, as well as how other teams may prioritize supporting your work.
• Security Culture and Philosophy: you embrace the notion we are here to help Airbnb build and operate the business, securely. You understand that improving security doesn’t mean introducing friction unless absolutely necessary. We are a culture of helping others find the path to “yes” and help others find the most secure path while not inhibiting Airbnb to achieve business objectives. You are stakeholder focused. You drive this culture and philosophy within your organization and help the entire Information Security develop and uphold this culture.

Your Expertise:

• 8+ years managing people with at least 3 of those years supporting other managers
• Experience with AWS (GuardDuty, Lambda, Kinesis, S3, SNS, SQS, EC2, ...)
• Past experience in Software development
• Experience with Kubernetes or similar
• Demonstrated ability to support, scale, and advance like functions
• Deep understanding of strategic approaches and methodologies across the lifecycle of prevention, detection, response, and validation and how your teams fit in and are responsible for across these pillars and various programs that comprise Information Security.
• Experience of disciplines spans corporate and product infrastructure as well as third party tooling and infrastructure.

Offices: United States

A Typical Day:

• Work with team leads and cross-functional leads to define and execute on an end to end vision and roadmap for Airbnb’s Media Foundation
• Nurture a culture of technical quality from design, through code review, to production, and ongoing operational excellence.
• Build strong partnerships with internal teams across product and infrastructure by developing and communicating a clear and impactful vision and priorities for the team.
• Mentor and empower senior ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.

Your Expertise:

• 3-5+ years of engineering management experience, with 9+ years of relevant software development experience in a fast paced tech environment.
• Strong expertise in building large-scale backend systems and experience building & maintaining media infrastructure.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability, and availability.
• You are passionate about efficiency, availability, technical quality and system quality.
• Able to identify, retain, grow, and acquire critical talent.

Offices: United States

A Typical Day:

• Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods);
• Analyze and understand Airbnb’s total cost of payments including the composition of costs. Lead payment auth improvement and performance initiatives across various Airbnb markets
• Work with analytics, finance, and operations teams to provide actionable insights and performance reports.
• Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs
• Maintain a strong working knowledge of card network rules (e.g. Visa, Mastercard, Amex, Discover) and ensure partner compliance with those standards.
• Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs).
• Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals.
• Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions.
• Escalate and coordinate resolution of partner issues by working cross-functionally with internal teams (e.g. platform product, operations, customer support, etc.).
• Identify opportunities to expand or enhance payment capabilities through new or existing partnerships.
• Contribute to market research and partner assessments to support decision-making around new integrations or services.
• Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams.
• Monitor industry trends and competitor partnerships to inform internal strategy.
• Lead partner coordination during operational incidents, service disruptions, or degraded performance.
• Partner alongside technical and operational teams to perform root cause analysis and define preventive actions, particularly where there are partner implications.
• Act as the connector between external partners and internal stakeholders across product, engineering, finance, and operations.
• Provide partner insights to influence product development and operational planning.
• Participate in cross-functional projects to launch new payment features, geographies, or customer experiences.

Your Expertise:

• 10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting
• Experience in integrating large scale processing platforms and global payment methods
• Knowledge of card and non-card payments ecosystem
• Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization
• History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers
• Comfortable driving partner discussions and negotiations to drive payments economics and product performance
• Excellent communication skills and attention to detail, and ability to communicate complex details simply
• Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity
• Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance

Offices: United States

A Typical Day:

• Develop and implement innovative recruiting strategies to fuel business growth
• Lead, inspire, and empower a high performing team of recruiters to build high quality pipelines
• Oversee team success: manage prioritization, delegate responsibilities, and ensure accountability
• Mentor, guide, and support the career development of our Technical Recruiting team members
• Leverage data to continuously improve hiring processes—from candidate experience to interviewing, and events
• Role model effective leadership l through collaborative everyday interactions and sound decision-making
• Deliver regular data, metrics, and performance reports to keep the team and stakeholders informed
• Collaborate with recruiting leadership to execute on strategic hiring plans
• Partner with leaders across technical teams, Talent Partners, and other business functions to align on headcount and workforce planning

Your Expertise:

• 10+ years of experience in technical recruiting including 2+ years of experience managing full cycle in-house Technical Recruiters
• Ability to build strong partnerships with leaders at all levels of the organization
• Genuine passion for developing and leading people
• Strong communication and organizational skills
• Proven track record in delivering on hiring goals
• Ability to build effective recruiting strategies that contribute to the team’s hiring goals
• Ability to motivate and inspire a recruiting team and stay calm during high pressure recruiting cycles
• Ability to drive and complete projects executing against timelines

Offices: United States