Organizational Designer jobs at Airbnb

The Difference You Will Make:

We’re seeking a seasoned and imaginativeto create scaled educational content that inspires and empowers hosts across Homes, Services, and Experiences—from first-timers to Superhosts. You'll blend instructional design, behavioral science, and deep production expertise to deliver engaging, actionable content across multiple formats—from in-product education and toolkits, to workshops, short-form videos, and interactive learning experiences.

• Lead the design and execution of scalable learning experiences for Airbnb Hosts across a variety of formats, including in-product education, workshops, toolkits, videos, interactive content, assessments, articles, and live events.
• Work closely with LX leads to transform strategic briefs into tangible solutions and clear production plans that drive progress from concept to execution with rigor and clarity.
• Apply your multidisciplinary design expertise to all stages of creative production, from bringing early ideas to life with low-fidelity sketches and prototypes through to final delivery of polished, high-quality assets.
• Deliver educational content that is insight-driven, beautifully crafted, and aligned with Airbnb’s brand and learning standards.
• Collaborate closely with LX strategy and production leads, the host community, and cross-functional partners in product, marketing, legal, and policy.
• Ensure all educational experiences meet standards for brand consistency, instructional quality, and accessibility for a global audience.
• Design with a deep understanding of how people learn—creating experiences that engage, motivate, and drive meaningful action. Background in behavioral or learning sciences is a plus.
• Lead projects through the full development lifecycle—setting timelines, ensuring quality, and coordinating with cross-functional stakeholders for successful implementation.
• Continuously inspire and inform our team of new tools, platforms and opportunities for innovative learning and instruction at scale.

• 10+ years of experience in instructional design, learning experience design, or educational content creation, preferably in tech, product, or media settings.
• Skilled in multiple instructional disciplines, including curriculum design, storytelling, instructional video, short-format content, visual design, peer learning, and/or interactive experience design.
• Exceptional writing and communication skills, with the ability to create clear, concise, and engaging learning content.
• Demonstrated expertise developing and delivering learning experiences across diverse formats and channels—live, digital, and in-product.
• Proficient in tools such as Figma, Keynote, video editing software, UX design platforms and CMS/LMS systems; familiarity with generative AI tools for learning is a plus.
• Proven track record of developing and leading learning programs that drive measurable impact.
• Experience creating scaled educational programs for global audiences, with awareness and sensitivity to cultural, regional, and generational differences.
• History of delivering premium-quality creative work, with experience collaborating with external creative partners such as editors, videographers, producers, and localization teams.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• Curious, empathetic, and passionate about Airbnb’s mission, with a deep respect for and understanding of the Host community.
• Passion for Airbnb’s brand, mission, and core values.

Offices: United States

The Community You Will Join:

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

A Typical Day:

• Drive Payments funds & ledger vision and strategy
• Develop and execute a comprehensive multi year roadmaps that supports the measurement and optimization of payments at scale
• Collaborate with cross-functional teams across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Tax and Product Management to define requirements, prioritize features and align goals
• Develop compelling and clear product narratives and requirement documents. Develop hypotheses based experiments, define clear success metrics and detailed roll out plans
• Define and analyze KPIs that inform success & health
• Drive the integration of partner products and services to enhance our platform capabilities
• Collaborate with cross-functional teams to develop comprehensive playbooks that support the resolution of top processing challenges for our community
• Stay up to date with payment industry trends, technologies and best practices in payment processing. Leverage this knowledge to improve our processes and platform

Your Expertise:

• 10+ years in a product management role working on global payment platforms
• Deep experience in building financial reporting, and ledger products within Payments
• Familiarity with the broader payments ecosystem consisting of PSPs, acquirers and networks
• You grasp the fundamentals of funds management, financial transactions, and ledger systems.
• You have familiarity with double-entry bookkeeping, general ledger structures, and accounting principles.
• Take ownership of day-to-day product management, execution and payment escalations
• Platform product management experience, building products that can be leveraged by a variety of business customers
• Ability to work directly with engineers to develop use cases, build inspiring narratives, prioritize features, and evaluate short-term vs. long-term trade-offs
• Ability to lead by influence across a diverse team of engineers, data scientists, finance, treasury, compliance, legal, and business experts
• Ability to clearly articulate the story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details when necessary
• Exceptional decision making skills: given limited resources, how do you prioritize across needs?
• Thrive in a startup culture: dealing with fast pace, changing needs, and limited resources
• Highly data driven with strong analytical skills

Preferred Qualifications:

• Technical chops - experience as an engineer, data scientist, or payment operations specialist
• Global perspective - experience with global and alternative payment methods
• Knowledge and experience using collaborative tools of the trade (e.g. JIRA, SQL, Asana, Google Docs, Scrum, Agile) as well as design/mockup tools (e.g. Figma, Invision)
• Operations - understands the mutually beneficial relationship between technology and operations, and can efficiently invest in each

Offices: United States

The Difference You Will Make:

In this role, you will revolutionize our approach to talent and organizational design, ensuring that all change initiatives align with the evolving needs of our executive team. Success in this position will be measured by your ability to lead transformative projects that enhance organizational performance and employee engagement. Within the first 12 months, top performers will successfully implement at least three key talent strategies, improve employee satisfaction metrics, and establish effective communication and educational resources for Talent Partners.

A Typical Day:

• Collaborate with the EXLT and Talent Directors to assess and respond to changing business needs, facilitating the development of innovative talent strategies.
• Design and facilitate organizational structures that promote cross-functional collaboration and increase operational effectiveness.
• Lead service design initiatives aimed at enhancing the employee experience, ensuring alignment with Airbnb’s core values.
• Analyze and interpret complex data sets, providing actionable insights that inform talent management and organizational initiatives.
• Manage cross-functional projects, ensuring alignment with business objectives and stakeholder expectations throughout the execution process.
• Develop educational resources for Talent Partners, enabling them to implement strategic initiatives and sustain organizational change effectively.
• Communicate complex concepts and strategies clearly to stakeholders at all levels, translating them into actionable plans.

Your Expertise:

• Bachelor’s degree in a business-related field; MBA or advanced degree preferred.
• 15+ years of experience in service design, organizational design, management consulting, or related disciplines.
• Proven experience leading complex, high-impact projects that drive organizational change and improve employee experiences.
• Strong analytical and problem-solving skills, emphasizing data-driven decision-making and strategic foresight.
• Exceptional communication and collaboration skills, with a proven ability to engage effectively with senior leadership and diverse professionals.
• A strong passion for understanding organizational dynamics and improving employee experiences.
• Proficiency in creating compelling presentations that narrate stories through data, with advanced skills in tools like PowerPoint and Keynote.
• Ability to mentor diverse talent and foster a culture of inclusion and belonging within the organization.

Offices: United States

The community you will join:

As a Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community.

The difference you will make:

This Staff Experience Designer will be focused on innovation, both near-term and long-term. The focus of this team will be on new product areas, launches, strategic initiatives and partnerships and creative vision. You will oversee multiple initiatives from insight to strategy, to launch across all platforms and devices that advances our mission of connection and belonging. As a design thought leader across multiple product areas, you hold high design standards and accountability for the work. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.

A typical day:

• Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.
• Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services.
• Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.
• Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience.
• Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects
• Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills.
• Have a keen understanding of the technological, business and user opportunities and constraints.
• Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline.

Your expertise:

• Designer/Design Leader with 10+ years of experience.
• Excellent visual and interaction skills and craft.
• Defines the design direction and process and can lead others through it.
• Can accurately scope their work as well as their teammate's.
• Can effortlessly motivate and drive small to medium teams to transform a product.
• Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products.
• Systems-thinker with the ability to think beyond the pixels and design for offline experiences.
• Experience with making complex information, tools, and services easily digestible for your audience.
• Strong storytelling, presentation, communication and stakeholder management skills.
• Experience designing platforms and systems.
• Experience managing and collaborating with research and writing disciplines.
• 0 to 1 experience or experience redesigning major elements of product, experience or service design.

Offices: United States

The Difference You Will Make:

You will play a critical role in building the user experience strategy and executing all of the design and product efforts across Airbnb.org. You will be responsible for designing user experiences and products that help drive community engagement and scale our housing platform to new use cases and sources of funding. You will work collaboratively with our small cross-functional teams within airbnb.org: product, engineering, writing, marketing, operations, emergency response, fundraising, legal, as well as the larger design and writing teams within Airbnb Inc. Together with these partners, you will develop concrete creative solutions to sometimes vague or ambiguous problems.

A typical day

• Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.
• Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services.
• Identify user needs and translate business goals into product opportunities.
• Facilitate concept explorations to drive bold and innovative thinking.
• Create wireframes and prototypes that illustrate key product interactions.
• Interpret and distill complex strategies and requirements, and visually depict the ideal user experience.
• Have deep understanding of design systems and interaction patterns to ensure brand, visual and interactive cohesion across products, platforms, and scenarios.
• Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.
• Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills.
• Have a keen understanding of the technological, business and user opportunities and constraints.
• Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline.

Your expertise:

• Designer/Design Leader with 10+ years of experience with product design.
• Outstanding portfolio demonstrating best-in-class design strategy and UX design.
• Excellent visual, interaction and/or service design skills —a master in their field.
• Systems-thinker who thinks beyond the pixels and designs for offline experiences.
• Ability to think both strategically and operate tactically, concept through execution
• Ability to translate consumer insights, data, and strategy to creative writing solutions
• Defines the design direction and process and can lead others through it.
• Can accurately scope their work as well as their teammate's.
• Can effortlessly motivate and drive small to medium teams to transform a product.
• Exceptional communication and presentation skills—you can effectively communicate and defend your recommendations and decisions with data.
• Empathy for hosts, guests, and donors, and empathy for individuals on your cross-functional team.
• Experience working in Figma, our primary collaboration tool.
• Passion for Airbnb.org’s mission and purpose.

Offices: United States