Communications Associate Us Policy jobs at Airbnb

The Difference You Will Make:

The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives

A Typical Day:

• Develop and implement Airbnb’s legislative and public policy objectives; including helping determine advocacy priorities, positions, and strategies.
• Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.
• Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.
• Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.
• Represent Airbnb at public speaking engagements as directed by the Head of Public Policy.
• Manage consultants and agencies to support campaign plans.
• Ensure progress is reported accurately and regularly, and roadblocks flagged in a timely fashion.
• Works closely with cross functional partners to make sure that policy plans fit with business priorities.
• Monitor and track legislation and regulatory matters as directed.
• Support as needed to help implement Airbnb’s legislative and public policy activities.

Your Expertise:

• 8+years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context such as tourism and accommodation business, e-commerce / internet / platform regulation, housing and landlord/tenant law, or tax issues.
• 4+ years of experience with political campaigns
• 4+ years of lobbying experience
• Ability to quickly get up to speed on complex technical and regulatory issues.
• Ability to manage multiple complex projects simultaneously and navigate complex matrix organization with multiple stakeholders.
• Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.
• Extremely creative; takes an entrepreneurial approach to the work with a proven track
• record of being proactive.
• Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.
• Excellent communicator with great presentation and writing skills
• Acute attention to detail; extremely organized and able to help keep others organized.
• Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.
• Ability to exercise judgment and maintain confidentiality.
• Flexible with the ability to remain poised under pressure; adapts to situations as they arise.
• Embraces change and challenges with a positive and solutions-oriented approach.
• Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.
• Passion for home-sharing and the mission of the company.
• Leadership skills and experience in managing other people and developing teams will be nice to have.
• Willingness to travel regularly within the assigned region.

Due to the nature of this position, the successful applicant will need to be based in North Carolina to be able to conduct their work.

Offices: United States

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have).

Offices: United States

The Difference You Will Make:

You’ll serve as a critical finance and strategy leader, bringing hands-on analytical expertise to shape and optimize Brand Marketing investments. Success means delivering actionable insights, rigorous financial analyses, and measurable improvements in KPI attainment, campaign ROI, and budget efficiency. By driving cross-functional alignment and championing operational excellence, you’ll empower Airbnb to make data-driven, strategic marketing decisions that fuel business growth.

A Typical Day:

• Lead budget forecasting and tracking, partnering with Financial Operations to ensure accurate monthly projections and media spend allocations.
• Develop and monitor KPI frameworks for marketing channels, setting and reviewing targets, OKRs, and efficiency metrics.
• Conduct deep analytical dives into business trends and campaign performance, independently extracting, visualizing, and presenting data.
• Collaborate with Brand Marketing, Product Marketing, Hosting, and Data Science teams to design, execute, and evaluate marketing strategies.
• Support weekly and quarterly reporting requirements for Marketing and Hosting organizations, preparing executive-ready presentations.
• Facilitate complex, large-scale processes across global teams and agency partners, proactively driving strategic connections and alignment.
• Lead ROI analyses for brand campaigns — integrating quantitative and qualitative impacts, and championing holistic campaign reviews

Your Expertise:

• 8+ years of progressive experience in finance, analytics, business operations, FP&A, strategy consulting, or related fields.
• Demonstrated mastery of financial modeling and quantitative/qualitative analysis, especially in the context of brand marketing (TV, Social, Online Video, Podcast, Radio, OTT).
• Proven track record in budget planning, forecasting, and media buying operations or similar domain.
• Exceptional communication skills, with experience crafting executive-level presentations and reports from complex data sets.
• Strong cross-functional influence and stakeholder management — adept at structuring and leading global, multi-team processes.
• Comfortable working in ambiguous, high-growth environments; proactive and self-starting with a bias for action.
• Preferred: Experience collaborating with international partners, agency teams, and familiarity with media buying operations.

Offices: United States

A Typical Day:

• Platform Operations and Roadmap : Define and evolve the Resource Center platform in partnership with Engineering, Education, Community, Product, and Design teams. Translate host needs into scalable platform features that align with business goals.
• Content Performance : Oversee CMS operations, including content uploads, system configuration, and tool integrations. Monitor key performance metrics to inform platform improvements and content strategy.
• Site Performance : Align platform features to support community-building initiatives. Regularly assess platform performance through data and insights to optimize user experience and test new features.
• Platform Enablement: Train and support internal teams and content creators in using the CMS effectively. Develop documentation, templates, and best practices to ensure efficient content production and ongoing platform adoption.
• Module Development: Design and implement modular content experiences that support a variety of Host learning journeys. Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
• Content Governance: Maintain CMS standards, taxonomy, and workflows to ensure consistency, scalability, and quality across all educational content. Partner with global teams to localize and manage content at scale.
• AI Innovation and Problem-Solving : Share and suggest emerging technologies, tools, and best practices. Bring forward innovative ideas to elevate the Resource Center and off-platform tools to expand our impact on the host community.

Your Expertise:

• 10+ years of hands-on CMS skill on large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences (Contentstack experience is a plus)
• Experience implementing a learning management system (LMS) or scaling interactive, personalized modules within a CMS
• Skill partnering with technical teams to explore and integrate AI-driven enhancements into content platforms
• Deep cross-functional collaboration with engineering, product, design, communications, marketing, localization, and customer support teams
• Data-driven decision-maker with a strong understanding of user insights, product analytics, and market research
• Outstanding technical communication skills and a working knowledge of product development
• Confidence partnering with engineers to resolve bugs and improve platform performance
• Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams
• Strong written and verbal communicator with experience engaging diverse audiences, including executive leadership and external partners
• Experience managing teams, agencies, or vendors in cross-functional environments

Offices: United States

A Typical Day:

• Serve as key operating partner for the Director Strategy, Operations and Measurement on business operations for the global Communications team, e.g., budget planning, mapping key moments for workshops and market visits, leading ongoing rhythm of business
• Design, build, and/or optimize critical frameworks, processes, and assets for our global efforts. Examples may include:
• Optimizing the design, management, and reporting of our increasingly global and multifaceted budget to enable clear regional or market-specific views
• Developing the prioritization approach and ROI framework for global communications initiatives
• Developing the workload and process flow to ensure projects and initiatives are on time, scaled, and resources appropriately
• Drive annual planning process as a key element of central planning and budgeting.

Your Expertise:

• 10+ years of experience in global communications/marketing operations, strategy & operations, and/or management consulting (or the equivalent).
• Experience working with a global organization across disciplines (Finance, Strategy, Consumer and Product, Creative, Production, etc.) and with a range of non-US local teams
• Analytical, structured thinker with strong business acumen. Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science
• Experience establishing systems and developing processes in a dynamically scaling environment. Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
• Passion for cross-functional collaboration
• Ability to own the work in a hands-on way and be in the details
• Ability to effectively communicate and influence decisions at all levels

Offices: United States

A typical day:

• Be a trusted advisor and crucial stakeholder to the LATAM Policy team; to advise on policy comms ideas and strategies to support policy planning and goals
• Ensure the timely cascade of important global and regional policy updates, giving the team guidance and direction on implementation and weaving global messaging into local stories
• Consult and support on policy comms strategies for local regulatory and litigation updates
• Supports teams on proactive campaigns and helps create content and messaging around key issues such as over tourism and housing, linking to global frameworks and playbooks.
• Reviews external-facing policy-related press materials
• Implement strategies to educate internal and external stakeholders about our global policy narrative
• Collaborate with global campaign strategists and regional Communications leads to localize the narrative for regions and geos
• Help drive and or consult on strategic communications plans for proactive Policy campaigns
• Design impactful reports, studies and other deliverables illustrating our social value proposition for sharing with key policy audiences
• Support use of platform data for policy purposes and manage the Corporate Communications Narrative & Data team
• Contribute to written materials: op-eds, presentations, messaging guidelines, Q&As, briefs, presentations, talking points, etc
• Works with the regional team to identify interview opportunities for global executives (VPs and e-staff) and works with country comms leads to develop proposals for exec participation
• Responsible for ensuring the seamless execution of all exec comms briefs, strategies, materials and meetings working in tandem with the country comms leads
• Supports the comms leads with reactive corporate comms issues, ensuring message discipline and escalating when appropriate
• Advises teams on incorporating global narratives and corporate messaging into local programs
• Proactively builds regionally relevant initiatives working with the editorial task force, to include data reports or partnerships with industry bodies, such as IPSOS, Oxford Economics, UNESCO, WWF.
• Drafts briefing documents, op-eds and presentations for globally relevant, regional-level issues or opportunities e.g. sustainability, disaster response etc
• Connects regularly with the editorial task force to suggest story angles, themes and opportunities for corporate relevant stories

Your expertise:

• 12+ years communications / public affairs experience, either working in a PR agency or in-house
• Proven-track record leading Corporate and Policy communications initiatives involving trust, crisis, policy and regulatory matters
• Team management skills, ensuring we are always finding the full potential of our talented team
• Expert knowledge of Latin America’s media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry.
• Ability to work collaboratively with multi-functional leads in a matrix organization
• Excellent writing skills
• Fluency in both written and spoken English and Spanish is a must, Portuguese a plus.
• Passion for Airbnb and the mission of the company
• Experience working on projects in a fast-paced environment
• Passion for simplicity and getting things done
• Strong organizational skills and attention to detail
• Strong problem solving skills
• Excellent verbal communications and interpersonal skills
• Maintaining enthusiasm and a calm demeanor in stressful situations

Offices: Mexico City, Mexico, Miami, United States, São Paulo, Brazil

A Typical Day:

• Lead the strategic evolution of Airbnb's City Portal product, collaborating with cross-functional teams to shape its development and ensure it meets the needs of over 1,000 governments worldwide.
• Lead a programme to onboard and manage government partners, aligning on goals, success metrics, and expectations, and providing tailored collateral and live product walkthroughs.
• Collaborate with product, policy, and operations teams to drive the Portal’s evolution, develop new features, resolve friction points, and ensure compliance and effective usage across geographies.
• Gather feedback from users, surface improvement opportunities, and develop scalable processes, like playbooks and training, to support continuous improvement and adoption.

Your Expertise:

• Strong project management skills with the ability to drive cross-functional collaboration and navigate complex internal organizations.
• Excellent communication, interpersonal, and presentation skills, with experience influencing and aligning diverse stakeholders across the globe.
• Data-driven and solutions-oriented, with strong analytical abilities and attention to detail.
• Experience with government, regulatory, or policy environments is a plus.
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
• You have a passion for Airbnb and the mission of the company.

Offices: United States