Jobs at Airbnb in United Kingdom, London

Your Expertise:

• At least 15 years experience working with complex political or regulatory issues in relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology.
• Ability to navigate a complex political or regulatory environment. Advanced knowledge of the political landscape and legislative processes in the UK, the EU and Middle East Africa, is essential.
• Ability to quickly get up to speed on complex technical and regulatory issues, and understand how these can be managed using a broad range of campaigning strategies;
• Senior leadership experience, with track record of managing, supporting and developing diverse multidisciplinary teams; Proven ability in core management skills - effective delegation, empowerment, performance management, coaching and talent development;
• Experience of managing complex projects with multiple stakeholders. Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Excellent strategist, creative thinker and expert communicator (spokesperson) , with great interpersonal, writing and presentation skills;
• Self-starter with a good sense of humor and the ability to thrive in a fast moving and sometimes stressful environment.
• Candidates must speak fluent English. An additional European language would be an asset. You must submit your application in English.
• This role is located in London but can involve working from home, with frequent travel to countries in EMEA but also our global headquarters in San Francisco.

Offices: London, United Kingdom

The Community You Will Join:

As the Senior Sales Operations Manager you will partner closely with Senior Sales Operations Leads and other leaders from our Field teams and Revenue Operations teams to support strategic programs that define strategies accelerating Airbnb’s supply market growth.

Your analysis and insights will help inform our supply strategy, sales methodologies, goaling and incentives.

The Difference You will Make:

You will help the Sales Operations team improve the performance of the sales teams through sales reporting, data modeling and insights, run the business execution and business intelligence tactics.

This role can be based in the UK or Ireland.

Sales Operations

• Drive territory planning, segmentation, capacity modeling, and quota setting
• Partner with Sales Leadership and Sales Operations teams on forecasting, pipeline analysis, and process improvements
• Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance)
• Lead local programs and strategies to continuously drive our company objectives
• Work cross-functionally to design and implement new processes related to account segmentation, data management, productivity enhancements, etc.
• Define global go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiatives.
• Lead operating rhythm including annual planning execution, forecasting, pipeline reviews and business reviews in partnership with Supply leadership, Finance, and Global Revenue Operations teams

Reporting & Analytics

• Design new KPIs and leverage existing reporting and analytics on key metrics such as pipeline, sales productivity, sales velocity, etc. to identify insights, implications, and actions to optimize performance.
• Generate weekly regional data insights and reports to identify process gaps and drive resolutions (i.e. WBR, MBRs)
• Conduct ad-hoc analyses to support business initiatives and leadership inquiries
• Support sales managers and leaders by delivering analytical insights and recommending operational improvements
• Ensure data accuracy and integrity in Salesforce and other sales tools

Cross-Functional Collaboration

• Work with Sales, Marketing, Finance, and other teams to improve sales efficiency and support strategic initiatives
• Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance
• Participate in or help drive cross-functional projects with strong accountability and attention to detail

Incentives & Compensation

• Collaborate with Sales Operations leads to design and execute end to end sales compensation and incentive strategies

Your Expertise:

• Degree in Applied Mathematics, Marketing, Finance, Statistics, Computational Sciences or similar field
• Minimum 10+ years working experience in similar role in a fast moving business environment, preferred tech, consulting, or banking
• Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
• Excellent analytical skills, with the ability to translate data into actionable insights
• Strong communication and collaboration skills, with experience working cross-functionally
• Highly organized with a strong attention to detail and ability to manage multiple priorities

Offices: Dublin, Ireland, London, United Kingdom

A Typical Day:

• Work closely with the UK&I team to develop robust and effective corporate and policy communications story ideas, campaigns and narratives that create positive awareness and impact with Airbnb stakeholders; our community, policy makers and the press.
• Manage the UK, Ireland & Nordics press office, handling all reactive Corporate, Trust & Policy media enquiries
• Understand the media market and develop and maintain strong relationships with key reporters
• Development of monthly coverage reports, evaluating and measuring coverage impact, weekly reporting on key news stories
• Management of Northern Europe corporate agencies
• Draft and review written materials - story pitches, press releases, messaging, Q&As, briefs, presentations, speeches etc
• Support with briefing execs and colleagues for media interviews and public speaking engagements
• Work closely and seamlessly with the UK&I policy teams, consumer comms team and the European and global corporate, policy and trust communications teams

Your Expertise:

• 6-8 years experience working in corporate and policy communications in an agency, inhouse or in high level public administrations
• Some experience with working on communications initiatives involving trust, crisis, policy, regulatory, corporate, and financial matters and working cross functionally
• Have an expert knowledge of the challenging and compelling UK media landscape, adept at working with reporters and editors on reactive and proactive stories, ensuring accurate reporting of Airbnb in national and regional media.
• Confident in advising internal teams on the media landscape, storytelling, how to maximise coverage opportunities and minimising negative media cycles
• Fluent English, spoken and written with excellent writing and strong verbal communications and interpersonal skills
• Strong media relations with an established media network, desire to forge relationships
• Flair for storytelling with experience of creating press office stories and multi-channel campaigns that build reputation and trust
• Can-do, proactive attitude, solutions focused, taking initiative to deliver impact whilst showing an appreciation for the structures and processes of a global matrixed business
• Experience working on projects in a fast-paced environment, keeping on top of processes, revisions to documents, and a keen eye for detail and delivery
• Maintaining enthusiasm and a calm demeanor in stressful situations
• Awareness of geo-politics and understanding and ability to distill and articulate complex topics that are nuanced across geographies and audiences
• Passion for Airbnb and the mission of the company

Offices: London, United Kingdom

The Difference You will Make:

This role requires candidates to be based in London and is not eligible for relocation support.

A Typical Day:

• Develop and own the supply strategy for your assigned geographic markets
• Build deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Manage professional host account relationships within the UK to ultimately meet and exceed quarterly/annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.

Your Expertise:

• 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in English is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment

Offices: London, United Kingdom

The Difference You Will Make

You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. You will be the bridge between the central business team and EMEA, and will be required to ensure there is a constant feedback loop to ensure the global strategy translates to regional execution plans.

A Typical Day:

• In the short term, the role will consist in shaping the levers and approach that should be developed at the region level to grow our experiences business.
• The role will also be instrumental in aligning all the functions and countries in order to achieve the objectives set up with the EMEA Leadership Team on Experiences goals and growth.
• Build and maintain strong relationships with internal stakeholders. Own relationships between the multiple functional teams within the regional teams to ensure key cross-functional stakeholders stay aligned on priorities and goals.
• The person will be building the analysis and frameworks that will support the decisions taken in the country to achieve the goals and work closely with Supply and Country Managers to ensure the local city designs are incorporated into the plans.
• Work closely with in-country teams to ensure experiences are integrated to country-level strategies and initiatives.
• Develop initiatives to attract new guests (drive demand) while enhancing loyalty and lifetime value while ensuring the Hosts quality and pricing are ‘smartly competitive’
• Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of the Experiences business.
• Work closely with the Central Business - Experiences Team and Supply - Experiences Team to identify and pursue new markets, guest segments, and business opportunities.
• Work closely with Strategy Finance and Advanced Analytics teams to continue to further develop and grow the region and create operational efficiencies for Experiences

Your Expertise:

• 15+ years experience in consulting position, or strategy operations role and working across Europe and USA
• Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues
• Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies
• Experience working cross-functionally with product, marketing, sales operations and enablement teams
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership
• Ability to manage complex projects and multi-task with excellent organization skills.
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Data driven, can do attitude, strategic thinker and passion for new products and solutions.
• Comfortable with Excel, with preference for those with SQL experience
• Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Strong appetite for working with the Airbnb community

Offices: London, United Kingdom, Paris, France

A Typical Day

• Advise on a wide range of regulatory matters primarily with our lead regulator, the Irish DPC, but also with the ICO and other EU and EMEA data regulators including the CNIL, the Garante & the AEPD.
• Provide leadership and support across user privacy complaints escalated to the legal team, and received from data regulators through pragmatic and thoughtful engagement with users and/or regulators.
• Support in developing strategic approaches for proactive and reactive regulatory engagements
• Prepare senior leaders for, and assist in, meetings with regulators
• Responsibility, in consultation with your manager, for the coordination, identification, analysis of privacy regulatory issues critically impacting the business arising from your caseload
• Interpretation and analysis of existing and prospective legislation to identify and assess the impact on Airbnb and determine relevant action to be taken
• Collaborate with our Chief Privacy Officer’s team of privacy operation specialists to drive forward areas of remediation identified through regulatory work
• Monitor, respond to and proactively engage with industry associations, law makers and regulators on developments in data protection and information security in the EEA, the UK and MEA
• Provide business focused and pragmatic day to day advice on the implementation and compliance with global privacy laws to a wide range of business and product teams and our Chief Privacy Officer’s team
• Deliver clear practical advice that enables business partners to achieve objectives while mitigating legal risk and keeping our community’s privacy rights and interests at the forefront.
• Build and manage relationships effectively to establish yourself as a trusted partner of key stakeholders
• Clearly communicate to specialists and non-specialists on risk and potential mitigations, taking into account regulatory and other factors

Your Expertise

• Minimum 8 year PQE qualified lawyer in at least one EU jurisdiction, or the UK. IAPP/other privacy certification preferable
• Fluency in English is essential. Additional languages an advantage
• Significant privacy regulatory and/or privacy law experience in-house (ideally in a multinational/tech multinational), at a law firm, or in a Data Protection Authority
• Demonstrated expertise in GDPR regulatory engagements, both proactive and reactive, ideally within a global context
• Experience engaging with the Irish DPC and/or the ICO a significant advantage
• A highly-developed sense of urgency in time sensitive and high-stakes matters
• Outstanding analytical, oral, and writing skills, including the ability to distill complex legal issues efficiently and effectively for a business and/or regulatory audience
• Demonstrated record of providing pragmatic and creative advice which appropriately balances legal risk, business priorities, and user trust in respect for their privacy rights
• Capacity to advocate for a position while maintaining respectful, collaborative and open-minded approach
• Ability to work both collaboratively and autonomously while prioritizing competing tasks in a fast-paced, challenging environment
• Passion for travel, home sharing and the Airbnb community
• Good sense of humor, disdain for drama, and desire to get things done

Offices: Berlin, Germany, Dublin, Ireland, London, United Kingdom, Paris, France

The difference you will make:

As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day:

• Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics
• Work across Airbnb internal teams, including country managers, regional teams, and business
• Engage with strategic B2B partners to build long-term relationships
• Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Hold regular optimization calls and business reviews with your partners

Your expertise:

• 8+ years of relevant experience
• Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
• Operates with a growth mindset and has a very strong bias for action
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
• Ability to influence product, policy, and other cross functional stakeholders
• Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress
• Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director)
• Utilizes knowledge of key business drivers and the factors to drive results
• Executes flawlessly and autonomously
• Proven ability to handle operational complexity and ability to maximize the impact of resources

Offices: London, United Kingdom