Jobs at Airbnb in Italy, Milan

A typical day:

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your expertise:

• 3+ years of experience in account management and/or partner support.
• 2+ years of hospitality/travel industry experience (preferred)
• Fluent in Italian and English.
• Self-starter who is resourceful with a get it done attitude
• Strong time management and prioritization skills
• Strong organizational skills relating to project work with a large volume of inputs and moving parts
• Track record of being able to effectively work a book of business (account management)
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
• Team player, willing to contribute what is needed for the success of the team
• The ability to get things done with changing priorities, projects and deadlines
• Passion for Airbnb, travel, and the sharing economy
• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Offices: Milan, Italy

The intern experience

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community

The difference you will make

During the internship, you’ll work on projects that cover the following:

• Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
• Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
• Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features.
• Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.

Your expertise

• Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed.
• One first experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Milan and deep local knowledge of the market and it’s service offerings.

Offices: Milan, Italy

The difference you will make:

You’ll support our consumer communications manager on Press relations and influencer campaigns.

Press Office:

• Assist in the creation of press releases and press kits, including storytelling ideation, coordinating with agencies to format materials into press kits, drafting press releases, and developing additional supporting creative assets.

• Coordinate with agency partners on local communication initiatives, media plans, strategic announcements, and other media-related topics.

• Overview internal reporting workflows such as populating weekly reports for Italy and SEE, and keeping the communication calendars up-to-date.

• Generate reports by analyzing KPIs from internal monitoring tools.

Project Management:

• Project management planning: ability to support in creating and maintaining one-pagers, Google Slides, Excel sheets and reports to track activities for various communication initiatives.

• Manage the publishing of newsroom posts for the Italian & SEE communications team.

• Oversee calendar invitations for the Italian & SEE communications team.

• Assist in organizing press conferences & media events.

Influencers:

• Assist in coordinating with agencies for organizing trips / events for influencers.

• Learning about reporting on influencers campaigns.

A typical day:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Update the weekly communications calendar and project tracking tools.

• Review internal media monitoring tools to compile reports and analyze brand and competitor social media for insights.

• Create and update slide decks, documents, and compile editorial press pitches and Newsroom posts.

• Support discussions with agencies, draft releases, emails to partners, or other project-related content under senior consumer manager supervision.

• Participate in and support internal coordination meetings with other functions and departments.

• Analyze social media performance for brand and influencer partners, prepare metrics and reports, and assist in talent consultant needs, team coordination, and scheduling meetings.

• Actively participate in and contribute to the Communications and broader Airbnb community

Your expertise:

• Enrolled in the last year of a University or a Masters degree program in a related field (Communications, Public Relations)

• Fluent (written and spoken) in English and Italian with C1 level proficiency

• Excellent written and verbal communication skills

• Strong attention to detail and ability to multitask

• Proficient in Google Suite and social media platforms

• Capable of working independently and collaboratively in a fast-paced, multitasking environment

• Basic knowledge of the Italian media landscape

• Ability to maintain enthusiasm and composure in demanding situations

• Passion for communications and keeping up with industry trends

• Previous internship experience in Public Relations or Communications

Nice to Haves:

• Experience in PR and media relations, e.g. agency or editorial or journalistic experience

• An international outlook and passion for travel

This position is hybrid and you must be living in Milan, Italy and have work authorization for Italy to be eligible.

Please submit all application materials in English.

Offices: Milan, Italy

• Support the execution of global and local communications strategies to highlight Airbnb’s value to guests, Hosts, and Italian communities.
• Develop and localize press materials (press releases, story pitches, Q&As, talking points, etc.).
• Identify timely media opportunities and help manage day-to-day press office operations.
• Work with journalists, influencers, and cultural voices to tell Airbnb stories that resonate with Italian audiences.
• Coordinate with agency partners to deliver projects on time and with impact, ensuring consistent reporting and tracking.
• Liaise with our community of hosts and guests to identify storytelling opportunities.
• Collaborate cross-functionally with marketing, public policy, and other stakeholders to ensure message alignment and campaign integration.
• Prepare briefings and talking points for internal stakeholders, media interviews, and public speaking engagements.
• Provide media counsel and guidance to team members and internal partners.

• 5+ years of experience in communications, either in a PR agency or in-house team. Experience in lifestyle, tech, consumer, or travel brands is a plus.
• Bachelor’s Degree.
• Native-level Italian speaker and fluent in English, with excellent written and verbal communication skills.
• Strong media relations skills and existing relationships with key media contacts in Italy.
• Proven ability to create and deliver proactive, creative campaigns that drive earned media coverage.
• Comfortable working with data, insights, trends, and community stories to shape narratives.
• A solid understanding of Italy’s media, cultural, and social landscape.
• A collaborative team player who thrives in fast-paced, matrixed environments.
• Strong attention to detail and ability to manage multiple projects and deadlines.
• Passion for Airbnb’s mission and values.

Offices: Milan, Italy

A Typical Day:

• Build and manage professional host account relationships within the GR & SEE territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Represent Airbnb in external meetings with Professional Hosts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your clients.
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.

Your Expertise:

• 5+ years experience in account management, partner support and/or sales.
• 2+ years experience in hospitality/travel industry is a plus
• Fluency in Greek and English is required
• Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Strong time management and prioritization skills
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Charismatic self-starter who is resourceful and self-sufficient
• The role is based from our London, Milan or Dublin office (Hybrid)

Offices: Dublin, Ireland, London, United Kingdom, Milan, Italy

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Milan, Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply Acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Frequent travel is required for this role

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English and Italian

Location

• This position needs to be based in Milan, Italy due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Offices: Milan, Italy

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the commercial success of a portfolio of hosts in your assigned territories in IT and you will also work with a cross functional team on the preparation for the biggest event of 2026, Milano Cortina. You will build Airbnb’s strong market presence in your assigned region by managing professional host accounts and supply acquisition of high quality inventory and by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize both the largest hosts in your assigned region as well as the long-tail of hundreds of Professional Hosts in your region
• Develop and own the supply strategy for your assigned market - identify and execute on new ways to grow the number of professional hosts on Airbnb
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Your Expertise:

• 8+ years of experience in new sales, account management and partner management
• Proactive self starter, with an ability to work at both strategic and tactical levels
• Proven track record of being able to effectively work a leads pipeline and/or a book of business

• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Available to travel to assigned markets
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
• The role is based from our Milan office

Offices: Milan, Italy