Jobs at Airbnb in Germany, Berlin

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Berlin, Germany by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply Acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Frequent travel is required for this role

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English and German

Location

• This position needs to be based in Berlin, Germany due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Offices: Berlin, Germany

The Difference You will Make:

This role requires candidates to be based in Berlin, Germany. This role is not eligible for relocation support.

A Typical Day:

• Build and manage professional host account relationships within the DACH territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals. This includes holding optimization calls and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.

Your Expertise:

• 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in German and English is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment

Offices: Berlin, Germany

The Difference You will Make:

This role requires candidates to be based in Berlin, Germany. This role is not eligible for relocation support.

A Typical Day:

• Build and manage professional host account relationships within the DACH territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals. This includes holding optimization calls and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.

Your Expertise:

• 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in English and Hungarian or Czech is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment

Offices: Berlin, Germany

The Difference You will Make:

As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also fostering collaboration with internal stakeholders and external partners to create internationalized products that resonate with local audiences.

A Typical Day:

Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:

• Partner closely with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to devise business strategies that align with Airbnb’s goals in your market
• In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to utilize and adopt global strategy to the target market
• Identify and understand market expectations, crafting language strategies that offer users an authentic native experience in Germany
• Provide linguistic and cultural expertise in developing strategy to drive international growth, proactively influencing stakeholders to deliver the best possible user experience to the global community
• Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets
• Initiate and drive conversations with central and local teams to influence product changes to support market needs
• Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team
• Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level
• Take ownership of the strategy to help achieve excellence in localization quality across all platforms
• Ensure translation and QA vendors deliver high quality service that align with Airbnb’s standards. Assess vendor metrics to identify issues or trends, and drive improvements
• Coordinate language feedback from both users and Airbnb employees
• Develop and maintain linguistic and cultural standards and guidelines
• Support content copywriting for marketing initiatives
• Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally

Your Expertise:

• 8+ years in product localization with a proven track record of owning localization strategy in international launches addition to managing language quality and content localization
• Experience in building market strategies informed by thorough market research and data analysis
• Strong capability to collaborate across functions, driving partnerships, and initiatives forward
• Fluency in English and native knowledge of German is a must
• Ability to show initiative and work independently, and drive initiatives at a strategic level
• Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones
• Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills
• Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Must be able to prioritize and manage conflicting demands

This is a permanent role based in our Berlin office.

Offices: Berlin, Germany