Community Engagement Intern Homes jobs at Airbnb in France

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Home Community Team and broader Airbnb community

The difference you will make:

As a Community Engagement Intern, you are entrusted with:

• Taking an active part in Community support, growth and engagement for your local Host Community
• Executing local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
• Support the team in recruiting, onboarding and managing new Community Leaders
• Growing Host representation in Host Clubs
• Help the team provide coaching to the local Homes Community Leaders, while also remediating and replacing inactive Leaders
• Support Community Leaders to develop and test region-specific programs that foster community connections for homes hosts at scale
• Support Community Leaders education on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Support effective in-person and online Host Club meetups, to foster connection and growth in the Homes host community

Your expertise:

• Current master’s student in Business, Commerce, Communication or a related field, ideally in a top business school, in your last year before graduation
• Fluency in French and English, both written and spoken
• A previous successful experience in community engagement, account management, or event management
• Highly organized, with the ability to manage multiple conversations across various platforms
• Strong verbal communication and interpersonal skills
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts
• Familiarity with Salesforce, Google Suite, Facebook Groups is a plus
• Work authorization for employment in France is required - visa sponsorship is unavailable.

Offices: Paris, France

The community you will join:

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

The difference you will make:

This role is a 12 to 18 months mission - a great opportunity to use your analytical skills to generate insights, develop and execute strategic initiatives and see immediate results of your proposed improvements. You will report directly to our Host Services leader for the EMEA region.

This role is based in our Paris office (Hybrid).

A typical day:

• Strategy: Garner a deep understanding of the state and needs of the business in France and support growth. Create & implement local strategies for Host Services in the French market that drive material impact to our bottom line.
• Business analysis: Analyze and review performance on all aspects: quality, supply growth and availability. Influence key business decisions through data-driven recommendations and insights
• Processes: Act as a representative of these services in France, surfacing local nuances and feedback and structuring it in a way that drives global change or improvements to the product or program functionality. When implementing local strategies, overseeing them from strategic planning phase through execution.
• Community Management: Act as an Airbnb representative for the Host Services community, cascading key product updates and encouraging best practices among the peers across EMEA. Collaborate with Regional Managers and cross-functional partners to support supply strategy and cross-functional initiatives. Support the French team in reviewing Host communication (strategy, channels, messages) in order to improve our retention.
• Stakeholder Management: This person will be responsible for working directly with key leaders across our Chief Business Officer Organization to ensure full alignment across initiatives. This will involve working closely with the France country manager to ensure Host Services fit into the broader strategy of the Country. In addition, this person will collaborate with leaders of our supply Team to ensure services are a meaningful driver of host growth in the country.

Your expertise:

• Qualified candidates will have 8+ years of work experience, preferably with combined exposure to sales, business operations and project management
• Ideally, prior experience in consulting and fast-paced environments (e.g. startups)
• Good analytical skills and metrics understanding allowing to take data-driven decisions
• Good understanding of digital environment and of the different growth levers and opportunities
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• Already experienced a target driven environment and at ease with short and mid-term challenges
• Ability to get things done with constantly changing priorities, projects and deadlines
• Experience building and strengthening relationships with external partners
• Proactive self-starter able to prioritize and manage work autonomously in a fast paced environment
• Capacity to think out of the box and to innovate
• Excellent verbal/written communication and presentation skills
• Fluent in French and English

Offices: Paris, France

The difference you will make:

You’ll be joining the team at a particularly exciting moment : we’re building our local strategy from the ground up, about to launch a major partnership, and driving an innovative new project. You’ll get 360° exposure to business development, with a strong focus on activation: event execution, stakeholder alignment, and impact tracking. It’s an opportunity to contribute to a high-impact launch, learn what great outcomes look like, and build the foundation to engage future partners with confidence.

You can expect to:

• Partner with your mentor - Business Development Lead for France and Benelux - to oversee activation plans for ongoing partnerships
• Contribute to event coordination: this involves planning, stakeholder management (both internally and externally), D-day activation, and last but not least, after-action review to guarantee solid measurement practices, feedback collection and suggest improvements
• Participate in mapping out potential new partners in the region: you will turn into an investigator to seed out ideas for new partnerships to develop our business

Your expertise:

We welcome any candidate who is passionate about building long-lasting and effective partnerships! You are probably the right person for this role if you tick the following boxes:

• You are in your final year of getting a Master’s degree
• No preference for the area of study, but you have to be data- and tech-savvy
• Ideally, you have previous experience in working in some partnership capacity. You were/are part of the student committee and stroke deals with the local partners for the benefits of your fellow students? We want to hear from you!
• You speak both French and English very fluently (you don’t have to be a native speaker, but you need to be comfortable with both languages)
• Based in Paris (this position requires in-person office presence, but our Paris office is absolutely gorgeous)

Desired Skills

• Strong communication skills - Good knowledge of French market preferred
• Skilled user of Excel/Google Sheets
• Strong analytical skills and ability to derive high-quality analysis from data.
• Ability to work proactively and results-driven: always trying to learn that extra detail that can help make the most accurate decisions
• Experience with an internet marketplace business or within the travel industry is a plus
• Curiosity is your driver, you are an avid learner and default to connecting with people to hear their story.
• You are an authentic “people person” with the ability to connect the right people together. You default to thinking strategic and long-term rewards rather than only tactical, short-term success
• Comfortable working with ambiguity

Offices: Paris, France

The difference you will make:

You will work closely with the local leadership team to look at potential growth opportunities, while supporting leaders in providing fundamental data insights for decision making. This pivotal role will enable you to participate in designing the strategy for Airbnb in France, and in implementing it successfully, while helping you to gain a comprehensive understanding of how the different functions interact with each other.

More specifically, you will partner very closely with our country leaders to monitor business performance and take an active part in strategic projects. This is a very varied position in which you will analyse data, interact with many stakeholders (to follow up on projects’ advancement), but also have the opportunity to have a more hands-on approach in the day-to-day business life

You can expect to:

• Drive strategic initiatives by supporting business monitoring, generating actionable insights, and contributing to decision-making through analysis. This includes computing campaign results and helping shape new revenue-generating ideas.
• Lead and support operational execution of key projects, from hands-on involvement in key country initiatives to proactively launching currently unstaffed projects.
• Collaborate with different stakeholders from all levels in various projects you will be taking an active part in.

Your expertise:

We welcome any candidate who is passionate about data and hungry to learn how to flex their muscle in providing fact-based recommendations to support business critical decisions. You are probably the right person for this role if you tick the following boxes:

• You are in your final year of a Masters degree in Business Administration or a related field.
• Based in Paris (this position requires in-person office presence, but our Paris office is absolutely gorgeous)
• Ideally, you have prior work experience in a consulting capacity (previous internship or university side project)
• You speak (& write) both French and English very fluently (you don’t have to be a native speaker, but you need to be comfortable with both languages)

Desired Skills

• Experience with SQL, large databases and raw data, including the ability to write queries against large warehouses
• Skilled user of Excel/Google Sheets
• Tableau and/or Superset skills are a plus
• Strong analytical skills and ability to derive high-quality analysis from data.
• Experience making data-driven recommendations and decisions
• Ability to work proactively and results-driven: always trying to learn that extra detail that can help make the most accurate decisions
• Experience in project delivery and in program management
• Good knowledge of French & Benelux markets preferred
• Experience with an internet marketplace business or within the travel industry is a plus

Offices: Paris, France

The difference you will make:

You’ll support our consumer communications manager on Press relations and influencer campaigns.

Press Relations:

• Assist in the creation of press releases and press kits, including storytelling ideation, coordinating with agencies to format materials into press kits, drafting press releases, and developing additional supporting creative assets.
• Overview internal reporting workflows such as populating weekly reports for France & Belgium, and keeping the communication calendars up-to-date.
• Coordinate with agency partners on local communication initiatives, media plans, strategic announcements, and other media-related topics.
• Generate reports by analyzing KPIs from internal monitoring tools.
• Coordinate external communication initiatives.

Project Management:

• Project management planning: ability to support in creating and maintaining one-pagers, Google Slides, Excel sheets and reports to track activities for various communication initiatives.
• Manage the publishing of newsroom posts for the French communications team.
• Oversee calendar invitations and Proxyclick for the French communications team.
• Attend press conferences and various events.

Influencers:

• Assist in coordinating with agencies for organizing trips for influencers.
• Learning about reporting on influencers campaigns.

A typical day:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Update the weekly communications calendar and project tracking tools.
• Review internal media monitoring tools to compile reports and analyze brand and competitor social media for insights.
• Create and update project tracking tools, slide decks, documents, and compile editorial press pitches and Newsroom posts.
• Support discussions with agencies, draft releases, emails to partners, or other project-related content under senior consumer manager supervision.
• Participate in and support internal coordination meetings with other functions and departments.
• Analyze social media performance for brand and influencer partners, prepare metrics and reports, and assist in talent consultant needs, team coordination, and scheduling meetings.
• Actively participate in and contribute to the Communications and broader Airbnb community

Your expertise:

• Enrolled in the last year of a Masters degree program in a related field (Communications, Public Relations)
• Fluent (written and spoken) in English and French with C1 level proficiency
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask
• Proficient in Google Suite and social media platforms
• Capable of working independently and collaboratively in a fast-paced, multitasking environment.
• Basic knowledge of the French media landscape
• Ability to maintain enthusiasm and composure in demanding situations.
• Passion for communications and keeping up with industry trends
• Previous internship experience in Public Relations or Communications

Nice to Haves:

• Experience in PR and media relations, e.g. agency or editorial or journalistic experience.
• An international outlook and passion for travel

This position is hybrid and you must be living in Paris, France and have work authorization for France to be eligible.

Please submit all application materials in English.

Offices: Paris, France