Senior Staff Software Engineer Community Support Engineering jobs at Airbnb in China

A Typical Day:

• Work closely with cross-functional stakeholders to define product scopes, evaluate impact, and set roadmap priorities
• Architect and implement rigorous measurement plans, using A/B tests and quasi-experimental methods to assess product success and inform strategic bets
• Interpret unexpected outcomes, identify bias in experiments, and drive solutions to ensure measurement quality
• Conduct in-depth research into customer behaviors and preferences across markets to unlock opportunities for international business growth
• Develop scalable frameworks, models and systems that enable product features to be more refined and tailored to the needs of local markets
• Actively present data findings and ideas to stakeholders at different levels, and turn proposals into actions and tangible results for the business and our customers

Your Expertise:

• 5+ years of industry experience in a fast-paced tech environment with a BS/Master’s in a technical field related to mathematics, computer science, statistics, economics, machine learning, or 2+ years of relevant experience and a PhD in similar fields.
• Strong knowledge of causal inference and experimentation
• Expertise in SQL, Python or R
• Ability to solve business problems using appropriate methods and models
• Strong stakeholder communication skills and the ability to translate complex analyses into compelling narratives and business actions
• Working experience on marketplace at a global scale is a plus

Offices: China

Kindly Reminder:

• This is a temporary work assignment that is up to 12 months through an Airbnb preferred labor outsourcing agency.
• This is a hybrid role which requires candidates to be based in Hongkong, China.
• This role is not eligible for relocation support

The Difference You Will Make

As an Account Executive, you will be responsible for identifying and turning cold leads into warm sales opportunities; while at times working the full sales funnel facilitating the supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence and collaborate with other teams. This includes partnering, strategizing, and running daily operations directly with hotels and chains, and ensuring that HotelTonight and Airbnb always have the best inventory and deals from hotels available for our guests.

A Typical Day

• Meet and exceed KPIs by owning the performance and success of assigned region
• Prospect new potential hotels through external research, networking, and use of Airbnb tools.
• Expertly position and communicate HotelTonight & Airbnb’s value proposition to new partners via phone, email, and in-person
• Add net new hosts by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals
• Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally
• Support hotel onboarding as needed from won sales opportunities
• Implement scalable strategies that drive maximum business impact across a wide range of hotel partners
• Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value

Your Expertise

• 6+ years of professional experience, preferably in a fast growing startup tech company working in sales and/or account management
• Previous hospitality experience is a plus
Proficiency in both English and Cantonese.
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence partners
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way

Offices: Hong Kong, China

The Difference You Will Make:

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale
• Design and implement scalable web practices across the Reservation Management team.
• Be a champion of the team’s web community, mentor other engineers and uplevel the broader team’s culture.
• Lead investments into new technical capabilities that push the envelope and unlock product innovation
• Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture
• Translate prototypes to high quality, scalable, and maintainable production code through iterative development
• Writing unit and integration tests, reviewing other’s code.

Your Expertise:

• 10+ years of industry experience.
• Strong expertise in the following: Java, Python and JavaScript, React.
• Extensive experience with modern fullstack development, including knowledge on the front and back end of the stack.
• Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing.
• Deep understanding of back end and frontend architecture and improving build processes.
• Ability to mentor and grow more junior engineers (set and drive best practices for iOS client development)
• Personal projects that show an aptitude for technical excellence and product sense
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth
• Interest in innovations within the web community.
• Nice to have: demonstrated design and UX sensibilities

Offices: United States

A Typical Day:

• Work with cross functional partners to understand product requirements and translate them into technical solutions, help create the roadmap for the projects
• Discuss and align technical specifications and implementation details with other engineers, including cross-team engineers from Global
• Write clean, testable and maintainable code to implement the features
• Perform tech design and code reviews and advise/mentor other engineers
• When you are the POC of the projects, drive the delivery, communicate the status to stakeholders and ensure the overall quality

Your Expertise:

• 5+ years of hands-on iOS development experience, within fast paced, high growth technology companies
• Familiarity with SwiftUI and UIKit, expertise in building pixel-perfect UI and smooth motions
• Write clean, readable and maintainable code with meticulous attention to detail
• Great communication and collaboration skills
• Fluent speaking and writing in English
• International work experience or experience working in a global environment is a Plus

Offices: China

A Typical Day:

• Work with cross functional partners to understand product requirements and translate them into technical solutions, help create the roadmap for the projects
• Discuss and align technical specifications and implementation details with other engineers, including cross-team engineers from Global
• Write clean, testable and maintainable code to implement the features
• Perform tech design and code reviews and advice/mentor other engineers
• When you are the POC of the projects, drive the delivery, communicate the status to stakeholders and ensure the overall quality

Your Expertise:

• 3+ years industry experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Exposure to architectural patterns of a large, high-scale system/product (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).
• Extensive experience working with open-source code, or coursework in any of the following languages: Java, Kotlin, Python, Ruby/Ruby on Rails, Javascript / TypeScript.
• Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions.
• Love collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity
• Comfortable with tackling ambiguous problems and unblocking yourself.
• Focus on building high quality products, every one of our flows affects the business bottom line.
• Data driven in how you solve problems and validate you’ve solved them correctly.
Fluent in both Chinese and English

This position requires Remote work within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Offices: China

The Difference You Will Make:

We are looking for senior backend engineers who are passionate about making a difference through their work. You will work in a global collaboration environment and lead through influence and collaboration to transform concepts into reality. You will develop and evolve the notification system, optimize delivery timing and channel, prototype and adopt advanced notification technologies.

A Typical Day:

• Collaborate with other engineers and cross-functional partners across the organization to understand, prioritize and scope projects.
• Discuss and align technical specifications and implementation details with other engineers, including cross-team engineers.
• Write clean, testable and maintainable code to implement the features.
• Participate in on-call rotation to continue to meet our critical SLAs.
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning.

Your Expertise:

• 6+ years of experience in a hands-on software engineering role.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Proficiency in one or more JVM based languages (Java, Kotlin, Scala, etc.) are preferred
• Demonstrated expertise in backend systems within large-scale service-oriented architectures.
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Capable of making data driven decisions and articulating tradeoffs in any technical decisions.
• Fluent communication in both English and Chinese.

Offices: China

The Difference You Will Make:

As an Android engineer in the Global Market mobile team, you will work closely with PMs, designers, data scientists and engineers across global teams to build products and deliver exceptional user experience for Airbnb guests and hosts. You will work on projects that can span multiple areas, from product code - signup/login, search, PDP, checkout and reviews etc, to more foundational components - map, DLS, networking, logging, etc. You will also work closely with other engineering teams to enhance system architecture and efficiency, enabling more performant and configurable products.

A Typical Day:

• Work with cross functional partners to understand product requirements and translate them into technical solutions, help create the roadmap for the projects
• Effectively advise stakeholders on the technical scope and feasibility of product requirements.
• Write clean, testable and maintainable code to implement the features
• Review PRs and provide meaningful input in technical discussions and team roadmap
• When you are the POC of the projects, drive the delivery, communicate the status to stakeholders and ensure the overall quality

Your Expertise:

• 3+ years of hands-on Android development experience, within fast-paced technology environment
• Proficient in Kotlin, Jetpack Compose
• Strong product sense and a passion for UI/UX development, with a proven ability to build pixel-perfect UI and smooth motions
• Solid understanding of app architecture, performance and scalability.
• Enjoy collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity.
• Demonstrated ability to effectively collaborate with cross functional partners.
• Fluent speaking and writing in English
• International work experience or experience working in a global environment is a Plus

Offices: China