Senior Community Engagement Manager jobs at Airbnb in Brazil

The Difference You Will Make:

As a member of the network infra team, you will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 - Layer7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.

A Typical Day:

• Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services;
• Build the cross-region gateways and load balancers for global Airbnb services;
• Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services;
• Design the multi-region network architecture on public clouds, and build software and operation tools to manage Airbnb’s production network;
• Work with product and engineering teams to optimize the network performance for Airbnb services;

Your Expertise:

• FLUENCY IN ENGLISH REQUIRED
• 5+ years of relevant software development industry experience in a fast paced, high growth tech environment.
• Expertise with virtual network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).
• Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.
• You are a full-cycle developer: strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.
• You are a strong problem solver and have led a team that is on-call for production infrastructure before.
• You are passionate about efficiency, availability, technical quality and system quality.

Airbnb Cloud Infrastructure in the Media:

• Zero-downtime Istio upgrades across thousands of pods/VMs – - 2025
• KubeCon+CloudNativeCon 2024, , Edie Yang, .
• KubeCon+CloudNativeCon 2024, , Jingming Guo
• The Airbnb Tech Blog 2023, , Ying Zhu
• KubeCon+CloudNativeCon 2022, , Kevin Leimkuhler, Doug Jordan.
• -2022
• KubeCon+CloudNativeCon 2021, . Weibo He, Stephan Chan.
• -2021
• - 2021
• - 2020
• - 2019
• - 2020
• - 2020
• - 2020

Offices: Brazil

A Typical Day:

• Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX.
• Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code.
• Build appropriate tests to ensure the reliability and performance of the software you create.
• Create and present your own design, product, and architecture documents and provide feedback on others.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space.
• Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.

Your Expertise:

• 5+ years of industry engineering experience
• Experience building internal infrastructure UX, particularly in Data or Observability spaces (Prometheus is a plus)
• Expertise in visualization of large amounts of data in a clean, concise fashion
• Strong collaboration with colleagues across multiple timezones
• Fluency in HTML, CSS, Typescript, React and related web technologies
• Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)
• Experience with is preferred but not required
• Experience with Grafana and similar solutions is preferred but not required
• Deep experience of understanding and solving engineering productivity pain points
• Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming
• Strong communication and organizational skills
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager
• Fluency in English (reading, writing, and speaking) is essential.

Offices: São Paulo, Brazil

A Typical Day:

Overall:

• Act as the primary bridge between the local Airbnb team and the Brazil Host Community, coordinating and prioritizing cross functional activities that entail community action.
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across Brazil

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

• 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company

Due to the nature of this position, the successful applicant will need to be based in Brazil to be able to conduct their work.

Offices: Brazil

The Difference You will Make:

As a Market Manager, you will oversee the overall Homes Supply health of key Airbnb markets in Spanish South America, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A Typical Day:

• Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 125+ Professional Host accounts.
• Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
• Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
• Prospect and onboard new high-quality supply in your assigned geography.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
• Analyze local market trends to provide insights for internal and external stakeholders.
• Support technical partnerships to ensure a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise:

• 8+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience , ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Spanish, Portuguese and English — to operate effectively across South America's diverse markets.
• 4+ years of travel industry experience is a plus, showcasing sector-specific knowledge.
• 2+ years of tech industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Offices: Brazil

The Difference You Will Make

You will be responsible for building foundational infrastructure for the hub’s long-term success—developing engineering capabilities, establishing operating rhythms, and serving as a connector between Brazil-based teams and global stakeholders.

You will also be an important part of the Reliability Engineering leadership team helping to shape and execute roadmaps for Airbnb efforts around Reliability, Observability and Quality Engineering. You will have a particular focus on driving automated testing through tooling and AI.

A Typical Day

• Partner with global Infra and Product Engineering leaders to define the vision, strategy, and roadmap for the Brazil hub as a seamless component of the overall infra workforce.
• Recruit and develop high-performing engineers and leaders, setting up strong hiring and onboarding practices tailored for the new site.
• Drive collaboration and alignment between Brazil-based engineers and global teams to ensure consistent technical direction and execution quality.
• Establish local engineering operations including communication cadences, cultural rituals, and partnership models that reflect Airbnb’s core values.
• Represent Airbnb locally—acting as a bridge between the company’s mission and the broader technology community in Brazil.
• Build partnerships with universities, technical institutions, and industry networks to expand Airbnb’s brand and attract top-tier engineering talent.
• Foster an inclusive, mission-driven, and high-performance culture that supports both personal growth and business impact.

Your Expertise

• 5+ years of engineering management experience and 10+ years of overall engineering experience, with a track record of leading technical teams in high-growth or startup environments.
• Proven experience building or scaling new engineering offices or distributed teams.
• Strong technical foundation in infrastructure, distributed systems, or large-scale backend engineering.
• Building highly reliable systems and ideally tooling that improves reliability and quality.
• Exceptional leadership skills with the ability to inspire, develop, and grow engineering talent.
• Strong operational and organizational acumen, capable of establishing site-level processes and rhythms from the ground up.
• Experience in the nuances of working in matrixed teams across multiple geographies, balancing cultural context with global alignment.
• Excellent communication and relationship-building skills, with fluency in English and Portuguese preferred.

Offices: Brazil

The Community You Will Join:

You will be joining during a defining phase—helping to shape a new office culture, establish best practices, and deliver technical impact that scales globally.

A Typical Day:

• Define and promote a quality mindset and strategy across the organization, by creating a vision that drives QE policies, programs and initiatives.
• Hire and retain a team of high-performing engineers; empower the team to achieve a high level of productivity, reliability and simplicity.
• Drive a sense of trust and belonging, and build inclusive teams with world class talent.
• Build and maintain our testing environments, testing data, and testing frameworks, working through ambiguity, concept validation and implementation of a best-in-class solution.
• Collaborate with cross-functional stakeholders to analyze internal/external failures, and suggest corrective and preventive action.
• Use a data-based approach to help resolve internal quality issues to prevent defects in code shipment.
• Partner with global Infra leadership to execute the Brazil site’s technical roadmap.
• Drive excellence in technical design, reliability, scalability, and efficiency across projects.
• Collaborate cross-functionally with global teams to ensure alignment on architecture, tooling, and standards.
• Coach and mentor engineers, fostering career growth and a culture of continuous learning.
• Participate in recruiting, onboarding, and community-building efforts to scale the Brazil hub.
• Support the Site Lead in establishing operational rhythms and local engineering excellence.
  

Your Expertise:

• 3+ years of engineering management and 7+ years of industry experience, in a space with a strong focus on developer tooling, testing, or quality engineering.
• Strong familiarity with software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices.
• Demonstrated ability in the creation of testing standards, tools and methodology
• Hands-on technical leadership leading multiple teams and setting technical direction
• Led projects with notable risk and complexity; develops the strategy for project execution
• Proven experience leading distributed or regional engineering teams and driving technical outcomes.
• Skilled in mentoring engineers and creating strong team dynamics across cultural and geographic boundaries.
• Be an agent of change inside the organization and be comfortable leading through ambiguity
• Excellent communication and collaboration skills, with the ability to align local execution to a global strategy.
• Fluent in English; Portuguese proficiency preferred.

Offices: São Paulo, Brazil

The Difference You Will Make:

• Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering.
• As a Senior Android Engineer, you will help us meet this challenge by building and maintaining our test tools/frameworks, writing and testing product/system code, and guiding designs and code to improve its modularity and testability.
• You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.
• As a global company and product, the tests, tools and frameworks that we build have to scale to the needs of both our external customers but also to the expectations of our internal stakeholders. Therefore, our mission is to ensure that Airbnb has the test coverage, tooling and frameworks necessary to assure that our product workflows deliver a seamless high quality experience for our customers.

A Typical Day:

• Leverage AI and build, maintain and support our platforms - testing infrastructure, applications, environments and tools using your expertise Android development and testing
• Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams
• Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence
• Scale distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution
• Work closely with cross-functional teams spanning design, product, data science, and research partners to drive engineering decisions and influence outcomes

Your Expertise:

• Bachelor’s degree in computer science/engineering or equivalent
• 5+ years of mobile development experience, or 2+ years with a PhD in a fast paced, high growth tech environment
• Demonstrable knowledge in Kotlin, Java and Espresso
• Demonstrated expertise in developing testability and test automation frameworks and infrastructure for testing Android mobile applications at a large scale
• Excellent communication skills towards facilitating interactions with cross-functional teams
• Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact
• Fluency in English (reading, writing, and speaking) is essential

Offices: São Paulo, Brazil