Fashion Sales Rep jobs at Adidas in South Africa, Johannesburg

Purpose & Overall Relevance for the Organization:

The Manager, Membership Engagement is responsible for planning and executing the member activation, engagement, and retention.

Key Responsibilities:
• Drive, Evaluate and fine tune membership engagement value proposition.
• Manage and plan annual membership communications calendar.
• Drive member lifecycle communications strategy (CRM Playbook).
• Manage global/local projects related to responsible categories and CRM as and when needed.
• Manage membership activations for unplanned product/brand stories/opportunities.
• Lead the key membership moments to maximize full membership potential.
• Take a full omni-channel approach to deliver strong member experiences across owned eCommerce and retail stores, as well as partnerships.
• Work closely with Brand Communication, Digital Activation, Retail Activation and other stakeholders to ensure membership activations are aligned and seamlessly timed with brand campaigns, category campaigns and other local key opportunities.
• Ensure communications for responsible categories and projects adhere to the timeline, also content is consumer segment and consumer lifecycle stage sensitive.
• Outline A/B tests/experiments with Digital Analytics/Digital Activation team to incorporate, test and iterate on succeeding campaigns and lifecycle comms.
• Partner with eCom and Retail stakeholders to adapt/create engaging consumer journeys.
• Manage budget for responsible categories/projects with a clear rationale of allocation to various campaigns.
• Outline clear and trackable KPI’s for each campaign in partnership with digital analytics team.

Knowledge, Skills, and Abilities:
• Fast learner, proactive working attitude, and growth mindset.
• Understanding of GTM process, Membership concept, CRM concept, CRM tools, Digital analysis tools, reporting tools.
• Awareness/Curiosity of best practice tools in the industry to make consumer acquisitions and engagement more efficient.
• Ability to develop and implement local engagement plans following global guidelines and capabilities
• Strong presentation skill to internal and external stakeholders
• Strong analytical and problem-solving skills

Requisite Education and Experience / Minimum Qualifications:
• University degree in Business or equivalent professional experience, ideally in Marketing Communication and/or Digital Marketing
• 5 years+ experience in planning and executing marketing activations as a hands-on manager of marketing communication and/or digital marketing and/or retail marketing.
• Proven project management experience
• Advanced user of MS Office suite
• Business level in English / Japanese in native level preferred

Key Relationships:• Market Brand teams (Brand Activations, Brand communications, Sports & Cultural Marketing etc.)
• Market Channel teams (eCom and Retail), Back Office team (Finance, Legal etc)
• Global Membership team, Digital Product team• Marketing Agencies for CRM Operation
• Membership Operation
• Marketing Planning

PURPOSE & IMPACT ON ORGANIZATION: You contribute to the store sales and adidas profit targets by: - Passionately inspiring and serving and selling to our consumers - Diligently executing store operations - Contributing to a culture of consumer centricity within the store KEY RESPONSIBILITIES: - Actively connect and engage with consumers entering the store - Be aware of store KPI's (key performance indicators) and contribute to store sales - Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards - Be a Brand advocate, consistently exhibiting our 6 Values - Use seasonal product and Brand knowledge effectively during consumer interactions - Communicate product features and benefits, and unique selling points clearly to address consumer needs - Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience - Be aware of all omnichannel related sales tools - Guide our Consumers through the digital touchpoints in the store - Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor - Complete sales transactions quickly and accurately while adhering to cash protection procedures - Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty - Minimize loss in the stockroom and the sales floor

Please note:

• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage,adoption, with surrogate and fertility support,short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn bi-annual and annual bonuses based on sales performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, eleven paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $70,000-$80,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.
• This is a fully remote role based in LA or Houston.
• Though our teammates hail from all corners of the world, our working language is English.

Manage; sell to, support and service the account base in a specific geographic territory.

• Using strong business acumen and retail math abilities drive the top and bottom line number for assigned territory
• Drive territory growth and profitability by assessing and building on areas of momentum; capitalize on product/pricing opportunities and course correct with innovative sales tactics to improve sales performance in territory.
• Provide strong sell in presence with each account by proving tailored product assortment information, support materials to each of the designated accounts.
• Provide and maintain a high level of service to each account.
• Develop and maintain strong relationships with all accounts.
• Always act in the best interest of adidas America to improve relations and resolve issues.
• Achieve sales goals by quarter as defined by Sales Director.
• Achieve business unit booking goals as defined by Sales Director.
• Manage all credits, claims and other account issues to resolution.
• Work as liaison between adidas operations and account operations.
• Deliver all required reports and document requests on-time.
• Produce accurate and reliable quarterly forecasts on or before deadlines.
• Produce all orders by the deadline.
• Perform accurate and timely customer service functions for each account.
• Develop strong working relationships with all areas of Customer Service.
• Support the Sales/ Marketing teams with product launches, in-store merchandising, and innovative grassroots programs at all accounts
• Educate and motivate the retailer, consumer, and all key points of contact about adidas technology and product leadership via product seminars and clinics
• Work the sales floor at accounts as assigned – be an expert at driving product sell-thru in all channels
• Some priority accounts with have enhanced focus and strategic elements required around extensive business planning, marketing, and operational structure.

• Ability to work with, and manage, a large number of accounts on a consistent basis, and to sell the appropriate adidas products to these designated accounts.
• Merchandising and planning skills, and the ability to apply them by connecting the merchandise plan into forecast, then executing accordingly.
• Ability to apply financial data to make decisions and influence outcomes. This includes margins, retail math, forecast/projections, probability and statistical inferences, fractions, percentages, ratios, etc.
• Ability to portray a confident and winning attitude in challenging business interactions.
• Must be results-oriented and have a demonstrated ability to negotiate and influence outcomes.
• Ability to lay out practical and logical assortment plans based on retail space, inventory turn, and sell through.
• Strong communication skills and ability to interface at all levels of a business via phone, written communication and in person.
• Proven ability to deliver a high level of customer service, including the ability to respond effectively to sensitive inquiries or complaints.
• Ability to diplomatically fight for the brand to create win/win resolution with retailers.
• Ability to effectively manage your time and work against business deadlines.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze and interpret complex documents.
• Ability to create, plan and deliver effective and persuasive presentations.
• Ability to handle multiple projects and work in an autonomous environment with little direction or supervision.
• Technical proficiency with MS applications (Excel, Word, and PowerPoint).
• Familiarity of sales processes, procedures and policies.
• Ability to lift and carry samples and bags weighing up to 25 lbs.
• Ability to travel up to 50-75% of the time.

• Bachelor's degree from a four-year college or university and a minimum one year of related experience and/or training, or the equivalent combination of education and experience.
• Athletic industry experience preferred.
• Regional sales experience preferred.
• For Specialty sales positions, specific knowledge of, or experience with the specialty focus is preferred. This includes knowledge of athletic product lines, industry standards and trends in the market place.

JOB PURPOSE

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.

• As needed, completes any regular sales transactions involving cash, credit, checks, etc.

• Involved indirectly with ticketing of products as well as checking paperwork against items received.

• Assists in product flow from stockroom to sales floor on a fill in basis.

• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.

• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.

• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.

• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.

• Maintaining general housekeeping standards

• Safekeeping of Company assets

• An absolute passion for retail & customer service.

• Ability to use your initiative.

• Clear and upbeat communication skills- people can hear your smile!

• Flexibility- you can help during the week, during evenings and weekends too!

• Previous fashion retail experience will be highly regarded but is not essential.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.

• Ability to perform in a fast-paced, high volume retail environment.

• Enthusiasm.

• A love for fashion and great confidence to style your customer with any look they want to create! Education And Experience Requirements

• Matric certificate

• 0 – 1 years of retail experience

Functional:

• Support to execute improvement for operation and process for sales team with BPO team to improve our business and for customer satisfaction.
• Execute all call off data from customers to be processed accurately and on time following policies and compliance. Report status and issue to account managers and team manager.
• Execute sales operation tasks accurately and timely.
• Respond timely and efficiently to all incoming inquiries and correspondence, both internal and external, relative to all accounts.
• Keep relationships with relevant teams (ex. sales, SCM, finance, marketing and CTC) and customers to proceed our business smoothly.
• Data coordination/ consolidation to support account managers for their sales activities

KPI:

• Net Sales/Margin/DCC of Sales

Key Relationships:

• Sales Customers
• SCM
• Finance
• Marketing

Knowledge Skills and Abilities:

• Profound understanding of Sporting goods industry and Wholesale / Retail math
• Strategic thinking and ability to work with cross functional team to drive initiatives
• Strong communication skill
• Strong database management skill
• IT: Advanced MS Office skill, SAP Knowledge
• Basic Credit/Accounting knowledge are preferred

Requisite Education and Experience / Minimum Qualifications:

• University degree in Business or equivalent
• 2 years of functional experiences in Sporting goods / Apparel industry
• Sales operation experiences preferred
• English: Intermediate in writing and speaking
• Japanese: Fluent