Sr Technology Consultancy jobs at Adidas in Netherlands, Amsterdam

KEY RESPONSIBILITIES

• Increase comp productivity (ns/sqm) to drive franchise channel profitability by reducing franchisee partner Trade Terms to deliver on company's expectation targets
• To be the one point of contact to franchisee partner providing Accountability, Efficiency and Simplicity to the channel to deliver the best support to Franchisee
• To provide regular support to franchisee partner for achieving commercial success by providing available tools of Own retail and strengthen retail execution in the assigned stores to meet or exceed commercial goals and KPI’s, and build Brand equity
• To meet or exceed Retail Sales, KPIs, Comp Growth against planned Budgets of the Franchisee run Mono brand Stores to deliver on company's expectation targets
• Evaluate partner organization and give recommendations to improve sell out. Give recommendation of key staff recruitment to deliver on global policies and procedures
• To increase comp productivity (ns/sqm) to drive franchise channel profitability by reducing franchisee partner Trade Terms to ensure Franchise channel delivers on company expectation targets
• To be the one point of contact to franchisee partner providing Accountability, Efficiency and Simplicity to the channel to deliver the best consumer experience
• To provide regular support to franchisee partner for achieving commercial success by providing available tools of Own retail and strengthen retail execution in the assigned stores to ensure Franchise partner productivity
• Evaluate partner organization and give recommendations to improve sell out. Give recommendation of key staff recruitment to amplify opportunities across the channel

KNOWLEDGE SKILLS AND ABILITIES

• Specialist in business or technical skills with detailed knowledge in some areas of work or systems.
• Broad & deep knowledge in own functional area, combining theoretical and practical knowledge

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• 7 years experience
• As manager of Experts 0 – 2 years management experience required
• As manager of Admin / Tech Support minimum of 3 years management experience required

Purpose & Overall Relevance for the Organization:

In this role you will be responsible to connect various stakeholders within the company (CTCs, MOPs, Masterdata, Activation, CRM, CS and others), to gather and provide key information across departments in order to make sure catalogue, price, images, assets and everything that is relevant for activation to be accomplished with the higher standards and in perfect timing.

Provide performance data on key launches and campaigns (Local clubs articles, key running and training franchises, originals, basketball and others).

To have a solid understanding of the digital activation environment, processes, needs, stakeholders and timings, looking for opportunities to improve.

In this role you will be responsible for all digital CRM communications (except social and PR), meaning that all communications that are sent to customers should go through you (copies and key visuals should be approved) before leaving the company.

To manage the digital activation calendar will be one of your key tasks

Key Responsibilities

• Collect CTCs and regional information and inputs and together with Ecom inseason team, build a digital activation plan for product, campaigns and commercial moments.
• Manage digital activation calendar (Co-creation / 52 weeks calendar)
  • Understand what the key moments for the company are regarding product, campaigns and commercial, build and align priorities of the activation calendar
  • Align with several stakeholders the needs and requests for correct digital activation within deadlines
  • Be the bridge between strategic planning and operation
• Support with analysis, presentations & gathering data
  • Create and present reports/presentations with following data:
    • Best-sellers
    • Stock performance
    • FP / NFP performance
    • Mark down & SM
    • General campaign performance
    • Zoom in into article performance
• Retention/CRM
  • Brief agency for content
  • Revise and approve content
  • Responsable for aligning and sharing third party content on specific cases (Local clubs)
  • Revise the CRM calendar and make changes when needed
• Online articles
  • You one your main responsibilities will be working with masterdata and mops teams to make sure the ecommerce has the maximum articles available as possible.
  • To create or update Online article report
• Support with new features and other tests

Key relationships:

• Digital Activation team
• Masterdata team
• Retention team
• Brand team (CTCs)
• Ecom inseason trading team
• Ecom buying planning team
• DTC team
• Analytics team
• Wholesale DPC team

Knowledge, skills and abilities

• Feel comfortable working in a complex and fast-paced environment
• Good understanding of digital process as a whole
• Product passion
• Fluency in English and Portuguese (written and spoken)
• Great communication skills
• Building connections and relationships with stakeholders are key in this role
• A high level of analytical thinking, eye for detail and ability to adapt and create new processes
• Excel knowledge

Requisite Education and Experience / Minimum Qualifications

• University degree in Business administration, Marketing, Engineering, Economics or related
• Minimum 2 years' experience in ecommerce or digital
• Very good MS Office skills
• Exposure: sports, fashion

Key Responsibilities:

· Execute the marketing calendar ensuring alignment with appropriate local and regional departments

· Develop and execute tactical activations and promotions across all store formats based on seasonality and commercial opportunities. Ensure flawless execution of activations/promotion and isc to drive conversion

· Co-ordinate with agencies/suppliers production of campaign and in store communications tools (window, isc, diplays, promotion, emailing etc.)

· Monitor and control campaign material produced and ensure that suppliers deliver high quality standard

· Ensure that digital content like online video, music online, marketing iPads are up to date and properly functioning

· Support new store openings by ensuring appropriate 360 degree activation plans are developed and implemented

· Develop and ensure local Retail CRM marketing materials complement existing campaigns and promotions and deliver a positive ROI

· Monitor performance of campaigns, events and activations, analyze the impact of them on key retail KPIs and ROI, and feedback learnings and concerns to Region Retail Marketing

· Be knowledgeable about the targets and performance of local stores and co-own Retail KPIs, in particular Traffic, Conversion, ATV, UPT, Net Sales and Profit Margin

Knowledge Skills and Abilities:

· University degree or equivalent education required

· Broad and deep theoretical understanding of functional area

· Minimum 3-4 years experience

Key Responsibilities:

•Ecommmain KPIS analysis .com/app performance, traffic, CX.

•Media:CRM: Strategy, Planning. Database management and segmentation. Paid Media: Strategy, Channel and Media management.

•Maexfollow up.

•GTM and main events leadership.

•Ecommproject development such as gift card.

Personalization and n&d:

•Be responsible for monitoring the team and ensuring the delivery of orders on time.

•Make contact with the MKT team about campaigns and brand launches.

•Monitor the stock of inputs.

•Upload product customization to the website.

•Troubleshoot SAC issues for custom orders.

•Assist throughout the customization production chain.

•Request the purchase of inputs from the area.

•Be in charge of Product phot and names & description development.

•Responsible of platform testing.

Required Knowledge and skills:

•Combination of proven experience in ecommerce plus Supply Chain Operations.

•Knowledge in ecommerce: kpisfollow up and analysis, CRM, paid media. BI report elaboration.

•Project Management

•Knowledge in Operating Process: Leadership of vendors ability and be punctual at process delivery of services/materials

•Interpersonal skills

Intermediate English level (conversational)

Key Responsibilities:

• Execute search and conversion-related digital partner development initiatives in close collaboration with the partner account team and other digital account functions where needed, ensuring consumers find the right adidas products when browsing the account’s website, ultimately driving and increasing adidas online brand share
• Input into development of Digital growth initiatives to tailor approach to the partner account’s needs; areas of the initiatives will include but are not limited to: organic and paid onsite search optimization, paid product placement introduction, findability enhancements in navigational landing pages, product content & description page optimization and assortment planning
• Input feedback and new ideas on Digital initiatives and assessment of industry & consumer trends, in collaboration with Cluster and Global DPC teams
• Input into the development of a Digital Joint Business Plan, including joint targets for key Digital KPIs and key initiatives to reach those targets, in close collaboration with the Account Lead
• Track overall and product specific adidas organic search performance to identify account or product specific improvement areas and quantify impact of search optimization efforts
• Continuously monitor the adidas assortment on the account’s website for availability, price, out-of-stock rate etc.
• Continuously monitor and report key performance metrics on adidas visibility, conversion, sales and brand-share and quantify uplift/ commercial impact based on enhancements, facilitating the forecasting of online sales & growth ambitions across your account, in partnership with Market DPC Analytics
• Support all stakeholders by offering cross-topic E-Commerce expertise in key internal & external environments (e.g. Sell-ins, KA meetings, General Manager/Sales Director meetings, Sales & Marketing meetings etc.)

Key Relationships:

• Market Digital Partner Commerce (DPC)
• Market Sales Leadership
• Market Brand teams (Marketing, Digital Planning, CtC)
• Market Sales Finance

Knowledge, Skills and Abilities:

• University degree in the field of Business, Marketing or equivalent
• 3+ years of professional experience.
• 1+ years of experience in E-Commerce (ideally site management and consumer journey analysis, SEO or SEM)
• Knowledge of local E-Commerce landscape
• Quantitative mindset, proficient in MS Excel, Ideally already first experience with web-analytics tools and proven qualities in data manipulation and analysis
• Strong organization and time management skills
• Comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Ability to convince and motivate people on different seniority levels and communicate change
• Experience working in cross-functional environments with a diverse stakeholder set
• Results oriented mentality
• Understanding of key Digital success metrics along the consumer journey on- and off-site (conversion, click-through rate etc.)
• Advanced English, both verbally and written.
• Sportswear industry experience is a plus
• Ideally relevant experience with online search (e.g. SEA/SEO, On-Site search etc.) and basic understanding of the E-Commerce search mechanisms
• Ideally experience with online product ranging & allocation as well as consumer segmentation

SENIOR specialist GBS account operations (P1)

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.

• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.

• Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

• Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.

• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.

• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.

• Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.

Key Relationships:

• Customers

• Sales Management Team

• Logistics

• Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)

• Credit & Collections

• Market Finance

• External providers

Knowledge, Skills, and Abilities:

• Strong Customer Service focus and excellent communication skills.

• Advanced working knowledge of MS Office, SAP/CRM and Salesforce.

• Ability to fluently read, write and communicate in English, Portuguese and Spanish in a business setting.

• Strong Understanding of costs and of net sales generation.

• Process-oriented mindset and in-depth understanding of complex correlations.

• Proactive, autonomous, and independent working style.

• A high level of problem-solving ability.

• Ability to contribute to a team environment where performance is measured.

• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus. (HR: University degree in Commerce/Business Administration/Finance/Controlling or similar)

• 3+ years’ experience in providing customer support in the field of customer service, sales or logistics. (HR: 5+ years’ experience in providing customer support in the field of customer service, sales or logistics

Please note:

• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage,adoption, with surrogate and fertility support,short and long-term disability, and basic life and insurance, which can be supplemented with employee-paid coverage. Employees enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including of paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, eleven paid holidays throughout the calendar year and Service Time Off during milestone years.
• We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote. The working location of this position is Portland, OR but open to candidates in Spartanburg, SC as well.
• Though our teammates hail from all corners of the world, our working language is English.

Purpose:

Support the reporting needs of North American Supply Chain Management (NAM SCM) by:

• Working with SCM and its business and operational stakeholders to create effective analytical and reporting tools that facilitate expert control of the supply chain,

• Providing data transparency in the most automated and efficient way to support decision-making within the NAM SCM operational team and its partners, and

• Developing novel approaches for analyzing and visualizing millions of records of data to communicate key actionable insights to the board, operators, and all levels in between

The role ensures NAM SCM has visibility and understanding of its supply chain via the massive amounts of data spread across multiple systems. The Senior Reporting Analyst will use advanced analytics to explain past performance, forecast future performance, and confidently recommend actions with predictable and optimal outcomes.

Key Responsibilities:

• Act as a departmental analytics and reporting expert, providing support and training to ensure that skills and capabilities are transferred to others

• Provide analytical support to streamline and sustain the continuity of reports being generated within the department

• Develop new analytical tools and operational reporting for SCM functions and the department as a whole

• Validate and reconcile existing and new reporting tools against actual performance

• Challenge the current reporting structure and identify areas of improvement

• Support specific projects undertaken within the department through data gathering, analysis, report development, presentations and recommendations

• Develop understanding of interdependencies between systems, datasets, and processes

• Create simulations to evaluate different strategies and scenarios in order to optimize the supply chain for product availability, inventory, and costs

• Use analytics and reporting as tools to gain expert control of the supply chain

Key Relationships:

• US adidas Purchasing, Demand Planning, Logistics, and Customer Service teams

• North American partners (Reebok, Adidas Canada, SLD)

• Western Europe SCM Reporting team

• Group Functions Finance

• NAM IT, Global IT (BI and Big Data)

Knowledge Skills and Abilities:

• Supply Chain / Operations Research / Management Science background

• Process thinking and excellent analytical skills

• Ability to accept and meet critical deadlines with good planning and organization skills

• Ability to manage and participate in complex global and regional projects as assigned

• Ability to anticipate problems and offer solutions within the reporting team

• Ability to challenge the way in which things are done

• Strong communication skills

• Strong team player with proven ability to work cross-functionally to achieve objectives

• Effectively communicate complex data and solutions at all levels of the organization

• Affinity for visualizing complex data in a simple and actionable manner

Requisite Education and Experience / Minimum Qualifications:

• Four year degree from college or university required with emphasis in supply chain management, operations research, or management science preferred

• Minimum 5+ years related progressive work experience and/or training

• Documented skills in data mining, machine learning, advanced analytics, and simulation

• Proficiency in SQL, R, Python or other programming languages

• Proficiency in Tableau, PowerBI, ThinkCell, D3, and other visualization tools

• Advanced MS Excel (pivot tables, power queries, macros) and MS Access (database creation, query design) skills

• Advanced report usage and development in MicroStrategy

• Experience with SAP AFS and Manhattan WMS

• Knowledge of Alteryx or Arena a plus

• Fluent in English (oral and in writing)