Allot Technical Support Engineer 

India, Maharashtra, Mumbai 

874849724

Job Description :

What you’ll do:

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
• Provide excellent, dedicated, and proactive support service
• Perform deep problem investigation into system logs and behavior
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
• Work with higher tier support teams and travel to customer sites according to need
• Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements :

What you should have:

• Strong knowledge of Linux system operation & troubleshooting
• Excellent troubleshooting techniques to analyze and validate issues
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing , and traffic generation and lab simulations
• Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
• Experienced in customer care working with CRM systems
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

• Knowledge in database SQL querying and database administration
• Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
• Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
• Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
• Experience working directly with ISPs, mobile operators, cable operators