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IBM Customer Success Manager Architect Turkey, Istanbul 74123879
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Your Role and Responsibilities
With deep roots in a hands-on technological background, and through different communication techniques, you’ll be able to showcase IBM solutions. Using excellent communication, you’ll articulate their compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you’ll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM’s products.
We’re passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a ‘day-in-the life’ of this role may include, but not be limited to…
- Understanding clients’ main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
- Facilitating use case exploration and business framing workshops, and creating client value realization models.
- Leading technical conversations that persuade clients to act based on requirements and value provided by IBM’s solutions.
- Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM’s products.
Required Technical and Professional Expertise
A provable track record of being the technical expert (e.g., Engineer or equivalent) in complex, successfully closed Technology sales cycles.
A previous background of hands-on practical application within either Cloud, Data and AI, Automation, Integration or Security to quickly build credible trust with client stakeholders.
Solid experience of using agile best practices to successfully deliver in a way that’s both nimble and fast.
Demonstrable success of communication and personal relationship development at all levels – from engineers to CIOs.
Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.
Experience on container based technologies such as OpenShift, Kubernetes as well as software defined storages such as Red Hat OpenShift Data Foundation, Ceph etc.
Preferred Technical and Professional Expertise
Experience working with a broad spectrum of technology solutions – Cloud, Data & AI, security, automation etc. (training in IBM’s products will be provided).
Experience working in sales of software, SaaS / IaaS / PaaS and/or Cloud
Certificate in the area of containerization and container orchestration such as Red Hat Certified OpenShift Administrator or Certified Kubernetes Administrator etc.
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