Capital One Associate Support Engineer 

Mexico, Mexico City 

344189076

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Associate, Support Engineer

Responsibilities:

• Help users complete provisioning and onboarding technology set-up

• Provide support for a fast growing group of team members in multiple divisions

• Top notch customer focused support

• Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users

• Perform other tasks as needed by the Site Operations Lead and Asset Management leadership

• Excellent written and verbal communication skills

• Engaged in cross-train efforts amongst peers where applicable

• Contribute to site level operational readiness, process improvements

• Effectively manages up as needed

• Self-aware of gaps in skills, works to improve

• Frequent collaboration with site lead, acting as back-up when delegated to

• Cross platform collaboration with immediate peers

• Define, implement, and leverage process (change, incident, problem) management functions

Basic Qualifications:

• Intermediate-Advanced English fluency

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs

• At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Preferred Qualifications

• Bachelor’s Degree

• 3+ years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs

• 3+ years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

• 1+ years of experience with Active Directory services integration

• 1+ years of experience with Google suite applications

• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)

• 1+ years of experience in MDM solution (Airwatch)

• ITIL certification or A+ certification

• Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience

• Windows 10 Certificate or 2+ years of equivalent Windows OS support experience