JPMorgan Merchant Services Technology Operations Payments - Associate 

Ireland, Dublin 

319265205

As a Merchant Services Technology Operations Payments Associate in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job responsibilities:

• Document, track, and research merchant technology reported issues reported via monitoring platform or merchant/business partners.
• Research and resolved issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Communicate with multiple stakeholders
• Identifying improvement scope in BAU operations tasks
• Provide weekend support requirement.

Required qualifications, capabilities and skills:

• BS/BA degree or equivalent experience; Basic knowledge of payments industry
• Working knowledge of operations incident management process
• Strong analytical and problem resolution skills
• Ability to identify problems, troubleshoot, and drive them to desired result following standard technical operation procedures
• Experience in handling technical queries from both internal business and end customers
• Minimum 3+ years’ experience in technical operations of any domain/business that involves multiple stakeholders /partners
• Minimum 2+ years’ experience in incident management and operations procedures/processes and customer support.
• 3+ years of overall professional experience in a large-scale, time sensitive , fast paced, technical operations environment.

Preferred qualifications, capabilities and skills:

• ITIL and AWS Certified is a plus
• Basic knowledge of payments technology is preferred
• 1+ years of working experience in AWS technical support is preferred
• Understanding of monitoring tools i.e Netcool/Splunk is a plus.