As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.
How will you make an impact?
- Creating internal-user and end-user guides
- Providing clear, concise, and user-friendly information that follows our style guide
- Collaborating with multiple scrum teams in an Agile environment, while adhering to sprint and release milestones
- Meeting scrum and product deadlines and updating according to internal customer and end customer feedback.
- Integrating with the Documentation team, while working independently with stakeholders
- Critical thinking to help push boundaries, for example using AI to improve quality and efficiency
- Working in a complex, dynamic, and global environment
Have you got what it takes?
- Highly motivated, organized and strong self-managed
- Experience creating clear and structured guides for different audiences, using single-sourcing and conditions
- Current and proven experience in an agile software development environment
- 3 – 5 years experience as a Technical Writer
You will have an advantage if you also have:
- Experience/knowledge of Flare
- Experience working in GitHub
- Experience working in Jira
- Experience in UX microcopy
- Experience in video creation
Group Lead, Technical Writing
Individual Contributor