Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Teva Unified Communications Professional III 
India, Karnataka, Bengaluru 
176312706

25.06.2024
How you’ll spend your day

Accountabilities
Accountable for all Telephony systems.
Accountable to the implementation, testing and administration of Telephony systems platforms.

Your experience and qualifications

Minimum 5+ years of experience related to Avaya Telephony: CM, SMGR, SBC.
Engineering and implementing all or some of the following telephony modules: Extensions, Trunks and call routing.
Engineering and implementing all or some of the following Quality Monitoring modules: voice analytics, VoIP recording, screen-capture, Scheduling/Workforce Management
In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
Proven experience in capturing, documenting, and supporting end users requests, as well as working as a key element bridging the needs of the business with the IT capabilities
Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
Strong verbal and written English communication skill


Reports To

Associate Director IT Operations

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.