United States, Virginia, Office Support jobs
EY Executive Support Coordinator United States, Massachusetts, Boston
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As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
- Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
- Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
- Develop and maintain relationships with internal personnel at all levels to complete support activities
- Manage and coordinate small projects and track progress
- Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
- Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
- Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
- Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
- Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
- Collaborate with the executive support team to facilitate smooth operations and effective communication
Skills and attributes for success:
- Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
- Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
- Proactively coach and share knowledge with colleagues
- Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
- Work independently with minimal supervision
To qualify for the role, you must have
- Ability to provide in-office support five days a week
- 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Our expectation is this is 100% in office job.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY On-site Technology Support Services United States, Texas, Dallas
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Audio Visual Responsibilities of an On-Site Technician:
- Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
- 2+ years of on-site technical support experience, or degree in related discipline
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Bank Of America Business Support Manager II United States, Florida, Tampa
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Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Qualifications:
Minimum 3+ years experience or relevant work experience
Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
Prior experience managing multiple projects and adjusting to changing deadlines
Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Strong analytical and organizational skills with a focus on attention to detail
Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
Flexibility – ability to adjust to changing/competing priorities
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
Excellent written / verbal communication skills and executive presence
Advanced/Expert MS Office skills, especially Excel and PowerPoint
Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
Self-starter, high energy, and detail oriented; ability to work with minimal supervision
Active Listening
Attention to Detail
Critical Thinking
Written Communications
Decision Making
Oral Communications
Problem Solving
Data Management
Emotional Intelligence
Risk Management
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EY Cyber SDC- Purview Defender Office Operations United States, Texas, Dallas
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Key Responsibilities:
Platform Administration:
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
User Support:
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Ensure tickets are resolved per SLAs.
Troubleshoot and identify root cause of user’s issue, implementing configuration change if required. Keep user informed through process with updates. Escalate to client stakeholders as required.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Collaboration and Communication:
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Continuous Improvement:
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to Microsoft Purview, Defender for Office, and eShare.
Identify opportunities for process improvements and automation within the operations of Microsoft Purview, Defender for Office, and eShare.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.)
Documentation and Reporting:
Maintain accurate documentation and SOPs (Standard Operating Procedures) of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Team Leadership
Work alongside an international team across multiple time zones.
Identify asks from client stakeholders and assign to team members based on interest, skillset, and bandwidth. Track tasks to completion and provide updates to requesting stakeholders.
Provide team with technical support as an SMR on in-scope technologies.
Escalate issues and roadblocks to EY leadership as needed.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience with leading an international team across multiple time zones.
Preferred Skills:
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT)
Work Environment:
This position may require occasional after-hours support and on-call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $77,500 to $140,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $92,900 to $160,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Palo Alto Principal Product Manager-AI Support United States, California
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Architect Intelligent Platform : Own the strategy and delivery of a unified, AI-powered platform specializing in maximizing case deflection, optimizing intelligent case routing, and enabling seamless customer self-service.
Ensure Market Leadership & ROI : Drive significant velocity and ensure our platform investments maintain a competitive edge, directly tying feature execution to measurable Return on Investment (ROI).
AI-First Product Strategy & Roadmap : Define and champion the multi-year roadmap for IT CX products, prioritizing AI integration for predictive, proactive, and personalized support within the SFDC Service Cloud ecosystem.
Product Ownership & AI Integration : Own the complete product lifecycle from ideation to delivery, managing product strategy, epics, and detailed user stories. Ensure AI is integrated where it drives the highest measurable value in workflows.
KCS, Knowledge & Self-Service Strategy : Define the product vision for Knowledge-Centered Service (KCS) and customer self-service channels, leveraging AI to improve knowledge health and significantly increase case deflection rates.
Cross-Functional Governance & Executive Communication : Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.
VoC, Analytics & Competitive Strategy : Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments.
Cross-Functional AI Orchestration : Lead the effort to bridge business strategy, Data Science, and Engineering, ensuring seamless development and integration of AI models with core platforms (SFDC/Omnichannel).
Define and Drive Success Metrics : Establish and monitor comprehensive KPIs for AI-powered features, including model performance, data quality, deflection rates, and overall product ROI.
Your Experience
12+ years of Product Management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions.
Bachelor’s or Master’s degree in Computer Science, Engineering, Business or a related field with a strong emphasis on AI/ML. MBA degree is a plus.
Deep Platform Expertise: Proven ownership and management of Salesforce Service Cloud and Omnichannel solutions, specifically optimizing case deflection and customer self-service channels.
Domain Expertise: Deep expertise in Customer Support, Success, and the operational models of KCS (Knowledge-Centered Service).
Technical Acumen: Robust background with a deep understanding of cloud architectures and machine learning platforms.
Leadership & Influence: Exceptional communication and presentation skills, with the ability to articulate complex AI product visions and financial progress to executive audiences.
Methodology: Expert proficiency in Agile/Scrum methodologies and leading product planning in an AI development context.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Ebay AI Design Technologist CEO Office United States, California, San Jose
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We’re creating a new and highly strategic role in the Office of the CEO for a hands-on AI-native technologist who can shape, prototype, and help lead the next generation of AI-driven experiences at eBay. Reporting to the Chief of Staff to the CEO, you will serve as a strategic technical partner and prototyping force multiplier in the Office of the CEO. You'll explore and bring to life new ideas that leverage emerging AI technologies while working in close proximity to our CEO, helping shape and define what the future of eBay should look and feel like in an AI-powered world. This is a rare opportunity to partner directly with the CEO and senior leadership, acting as both a thought partner design technologist. Everything from turning high-level visions into tangible, intelligent prototypes that push the boundaries of what’s possible in e-commerce.
Vision Partner to the CEO
Work directly with the CEO to define and evolve eBay’s AI-forward product vision through whiteboard thinking, rapid prototyping, and technical demos.
Act as a real-time collaborator and technical translator—taking loosely defined, speculative, or exploratory ideas and giving them shape and substance.
Analyze continuously the frontier of emerging AI technologies (agents, multimodal models, orchestration layers, etc.) for strategic relevance to eBay’s mission.
Rapid Prototyping & Applied AI Exploration
Build lightweight proof-of-concept tools, intelligent experiences, and interactive mockups that communicate ideas clearly and compellingly.
Translate experiments into influential narratives that inspire internal teams and inform roadmap strategy.
Cross-Team Advocacy & Strategic Leadership
Work across product, platform, and design teams to socialize future-facing ideas and technical possibilities.
Highlight key trends, tooling evolutions, and industry leanings to senior leadership.
Contribute to internal thought leadership and frameworks for how eBay approaches innovation in an AI-first world.
What you will bring:
A strong background (7+ years of experience) in engineering, technical product development, prototyping, or innovation roles—preferably in high-velocity environments or startups.
Demonstrated aptitude in navigating emerging technologies : including LLMs, prompt engineering, agentic workflows, orchestration frameworks (LangChain, AutoGen, Semantic Kernel), and generative UI platforms.
Proven ability to prototype rapidly across a range of mediums—code, design tools, visual mockups, interactive demos.
Experience working with or building MCP-compatible systems or plugins (e.g., Figma Dev Mode, VS Code extensions, API toolchains).
Comfort working with modern AI developer tools such as Cursor, Copilot, v0.dev, Claude, or OpenAI APIs.
Comfort navigating ambiguity and acting with high autonomy—able to move fluidly between strategic thinking and technical execution.
Strong communication and storytelling skills—capable of framing technical ideas to executive stakeholders with clarity.
Passion for working on transformative products and a strong point of view on how AI can reimagine commerce and human-computer interaction.
The base pay range for this position is expected in the range below:
$197,200 - $263,300These jobs might be a good fit
Airbnb Specialist Premium Support Portuguese United States, Nevada
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The Difference You Will Make:
The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Portuguese, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.
A Typical Day:
The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.
Complex case management: Provide the highest level of service to our community in each and every case
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone
- Take end-to-end ownership of all assigned cases: ensuring a completefinal
- Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
- Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
- Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
- Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management
Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention
- Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
- Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
- Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
- Personalize communications to users, demonstrating the highest hospitality standards
Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success
- Provide insights about community experience and continuous improvement opportunities to your Management
- Help document ways of working, best practices, and the norms for your service(s) as requested by management
- Provides technical/functional/SME to less experienced members of the team.
- Shares ideas to improve processes and ways of working
- Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.
Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results
- Displays flexibility, openness and approachability when resolving issues
- Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
- You are on-call to handle emergency situations in the evenings & weekends
Your Expertise:
- 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
- Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
- Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
- Active listening skills to understand guest needs and provide personalized recommendations and assistance.
- Empathy and patience in dealing with customers, especially in high-pressure situations.
- Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
- Passion for delivering exceptional customer service and setting a high bar.
- Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
- Ability to adapt to new tasks and responsibilities as needed.
- Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
- Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
- Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
- Language proficiency in English and Portuguese, written and spoken, other languages are a plus.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Offices: Nevada, United States
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As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
- Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
- Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
- Develop and maintain relationships with internal personnel at all levels to complete support activities
- Manage and coordinate small projects and track progress
- Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
- Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
- Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
- Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
- Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
- Collaborate with the executive support team to facilitate smooth operations and effective communication
Skills and attributes for success:
- Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
- Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
- Proactively coach and share knowledge with colleagues
- Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
- Work independently with minimal supervision
To qualify for the role, you must have
- Ability to provide in-office support five days a week
- 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Our expectation is this is 100% in office job.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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