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What you will accomplish:
Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.
Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production.
Be the voice of the customer and build cases to improve the program then drive them to implementation.
Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.
What you will bring:
Customer centric – passionate about advocating for customers
Highly flexible – able to switch gears and accept rapid change in priorities
Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers
Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change
Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams
Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.
Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.
Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.
Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.
Act as the central point of contact for all program-related matters within the shipping experience transformation.
Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.
Work with internal customers to prioritize shipping enhancements and drive innovative solutions.
Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.
Experience and success working in program management and/or online commerce
Strong analytical skills with experience in ability to use research to make data-driven decisions.
A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller.
Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities.
eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.
The base pay range for this position is expected in the range below:
$70,000 - $120,700These jobs might be a good fit

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The Impact You’ll Make in this Role
As a Global Procurement Category Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Additional qualifications that could help you succeed even further in this role include:
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
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What you will be doing:
Drive strategic CSP partnerships, collaborate with keyhyperscaleCSPs to align project schedules, priorities, and technical roadmaps for next-generation data center platforms.
Manage complex technical collaborations proactively, identifying and resolving critical issues before they impact customer deployments.
Orchestrate internal stakeholder alignment ensuring CSP priorities are reflected across NVIDIA's engineering, product, and business.
Create comprehensive customer program visibility through executive dashboards, status reports, and metrics tracking that provide real-time insights into CSP project health, risks, and milestone achievement.
Lead large-scale deployment programs managing multi-rack, hyperscale infrastructure rollouts with complex technical dependencies, timeline coordination, and resource alignment across multiple internal teams.
What we need to see:
Technical Expertise: Solid understanding of system software design, OS fundamentals, Linux kernel development, and hardware/software interfaces. Experience in GPU-based data center server architectures.
Program Management: Proven ability to lead software development for rack-scale systems and data center servers, including complex hardware/software integration projects.
Industry Collaboration: Experience partnering with hyperscalers to drive technical outcomes, manage dependencies, handle escalations, and communicate effectively at the executive level.
Communication & Leadership: Exceptional ability to translate technical concepts for business stakeholders and align diverse teams toward common goals.
BS or MS in Computer Engineering, Computer Science, or related field or equivalent experience.
8+ years of technical program management experience in HPC or data center server software development.
Ways to stand out from the crowd:
Prior hands-on technology development experience in out-of-band manageability and observability solutions, system software/Linux kernel driver development, CUDA programming, or LLM/AI framework development.
You will also be eligible for equity and .
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This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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As a senior manager in our global IT PMO team, you will be accountable for critical infrastructure programs supporting Compute platforms and IT Automation. As a leader of these initiatives, you will drive the operating model, scaling approach and playbooks with delivering programs at scale.
What you'll be doing:
Lead, mentor, and develop a diverse team of Technical Program Managers, fostering professional growth and a culture of accountability and innovation.
Serve as a force multiplier across the organization by enabling effective coordination of cross-functional initiatives and managing complex interdependencies.
Promote collaboration in a fast-paced, dynamic environment while guiding teams through uncertainty with clarity, technical insight, and a results-oriented mindset.
Establish and maintain best-in-class program management practices to optimize delivery efficiency, mitigate risk, and ensure consistent execution excellence.
Drive continuous improvement by implementing data-driven feedback mechanisms and leveraging metrics to identify and act on opportunities for optimization.
Own and manage the Infrastructure program portfolio, ensuring alignment with organizational goals, strategic priorities, and resource capacity.
Lead quarterly portfolio planning sessions to align stakeholders on dependencies, risks, and prioritization of initiatives. Deliver clear, data-driven updates to senior stakeholders, tracking progress against key performance indicators and strategic objectives.
Evaluate and prioritize new program requests based on strategic value, business impact, and available capacity. Monitor and assess portfolio performance, identifying improvement areas and providing actionable recommendations to leadership.
What we need to see:
Bachelor's Degree in computer science, other related technical field or equivalent experience.
12+ overall years of IT experience.
7+ years of experience successfully leading technical programs in a fast paced, multifaceted, enterprise environment.
In depth technical knowledge of IT infrastructure within Automation, platforms, SW development and observability, and Compute Systems such as OpenShift.
Deep understanding of infrastructure standards and methodologies to optimize for quality and efficiency. Experience with various continuousintegration/deploymentmodels for large organizations will be important, as well as a foresight towards how to adopt and integrate such practices into a very dynamic infrastructure environment.
Certified Scrum Master or Certified Scrum Trainer certification or equivalent preferred.
Proven history of continuous improvement to enable higher performingprogram/organizationsand/or teams with improved business and customer outcomes.
Consistent track record of delivering critical infrastructure builds, while navigating a fast-paced environment with frequent shift in priorities.
Effective communication skills both written andverbal/presentations.Ability to bridge from high-level objectives to project details and vice-versa.
Willingness to work with distributed team members across different time zones.
You will also be eligible for equity and .
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What you will accomplish:
Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What you will bring:
2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent a plus
Where & When You Will Work:
Remote Hybrid - must be based in Jacksonville FL
Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.
Working Schedule: Monday - Friday, 9:00am - 5:00pm EST
The base pay range for this position is expected in the range below:
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The Sr. Specialist, Regulatory Affairs, Medical is responsible for influencing department regulatory processes and procedures, developing strategies, authoring, reviewing, and supporting global registrations, including Premarket Notifications, China NMPA Registrations, Technical Documentation for CE Marking, and technical packages. The Sr. Specialist ensures timely and high-quality execution of all regulatory deliverables. In addition, the Sr. Specialist mentors team members and ensures compliance with West Pharmaceutical Services, Inc. (West) and government requirements. This position includes supporting internal and external customer regulatory requests.
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What you will accomplish:
Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.
Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production.
Be the voice of the customer and build cases to improve the program then drive them to implementation.
Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.
What you will bring:
Customer centric – passionate about advocating for customers
Highly flexible – able to switch gears and accept rapid change in priorities
Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers
Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change
Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams
Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.
Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.
Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.
Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.
Act as the central point of contact for all program-related matters within the shipping experience transformation.
Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.
Work with internal customers to prioritize shipping enhancements and drive innovative solutions.
Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.
Experience and success working in program management and/or online commerce
Strong analytical skills with experience in ability to use research to make data-driven decisions.
A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller.
Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities.
eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.
The base pay range for this position is expected in the range below:
$70,000 - $120,700These jobs might be a good fit