United States, North Carolina, Tech Support jobs

As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
• Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
• Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
• Develop and maintain relationships with internal personnel at all levels to complete support activities
• Manage and coordinate small projects and track progress
• Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
• Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
• Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
• Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
• Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
• Collaborate with the executive support team to facilitate smooth operations and effective communication

Skills and attributes for success:

• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
• Proactively coach and share knowledge with colleagues
• Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
• Work independently with minimal supervision

To qualify for the role, you must have

• Ability to provide in-office support five days a week
• 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices

• Proficiency in MS SharePoint

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Our expectation is this is 100% in office job.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Senior Manager - Power & Utilities: Energy Optimization – TSD - Tech Consulting

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you will be focused on helping them grow and turn their strategy into reality. You'll work in high-performing teams that drive growth and deliver exceptional client service while doing your part to build a better working world.

Your career is yours to shape.

The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, mean you'll gain valuable experience across different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The role of an Energy Optimization Senior Manager will be to lead consulting services to Power & Utilities clients implementing digital grid programs, capabilities, and systems (AMI, ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS) resulting in increased value and efficiency.

Your key responsibilities

• Lead Consulting engagements that solve complex issues in the Power & Utilities industry
• Successfully manage engagements’ time and budgets
• Communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust
• Maximize operational efficiencies on engagements
• Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
• Build and maintain appropriate relationships at client; leverage relationships to effectively execute work
• Use technology to continually learn, share knowledge and enhance client service delivery
• Develop account plans and coordinate delivery of a range of service offerings, building trust by mobilizing the right resources and facilitating consistent quality
• Participate in new business opportunities by developing ideas and solutions
• Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
• Build strong teams at all levels and help resources further develop and grow their career
• Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
• Mentor, coach, and counsel team members

Skills and attributes for success

• Industry knowledge of our clients’ business and competitors
• Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
• Ability to adapt to varied cultural and personal styles to work effectively with others' differences, concerns, and motivations
• Ability to identify gaps in the team's knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
• Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
• Passion in promoting EY strategy, services and values

To qualify for the role you must have

• A bachelor's degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or related field
• A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
• A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
• Experience leading teams, managing engagement economics and business development
• Flexibility to work across consulting services if needed
• Proven work experience in one or more of the following areas; Transmission, Distribution, Generation, Regulatory, Customer,AMI, ADMS, OMS, DMS, SCADA, DRMS, DERMS, EMS, or GIS implementation
• Flexibility and willingness to manage significant travel
• Must have a valid driver's license

Ideally, you'll also have

• Experience with business development

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Consulting – Tech Consulting – FinTech – Blockchain and AI Engineering - Manager

Whole industries have been disrupted and transformed in recent years by digital technology. EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Blockchain, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.

As a Manager in Application Systems Engineering, you will be at the forefront of defining user and customer requirements, focusing on development across diverse platforms. You'll play a pivotal role in engineering software components and services that ensure seamless communication within the system architecture.

Your key responsibilities

As a vital member of our team, you will manage and deliver high-quality processes, solutions, or projects, with a strong focus on quality, risk management, and continuous improvement. You'll be expected to innovate through research and benchmarking best practices, while managing professional employees and supervisory responsibilities to meet performance objectives. Your role will encompass:

• Leading agile teams of engineers and take responsibility for the overall planning, execution, and success of blockchain projects
• Growing our team, including coaching individuals, leading technical discussions and learning sessions, and developing more leaders within our team
• Establishing and driving software engineering best practices and set standards across our global blockchain team
• Collaborating on product direction as a technical lead to design and implement blockchain solutions that create meaningful value for our clients
• Educating our clients on blockchain technology and its capabilities and evaluating the viability of potential use cases and applications
• Supporting business development opportunities as a technical resource alongside subject matter experts from Advisory, Assurance, and Tax service lines
• Ensuring billability through chargeable work to external clients.
• Leading workstream delivery with strategic oversight.
• Managing project status and overseeing deliverable completion.
• Traveling as required by client engagements.
• Actively participating in client sessions and leading workstreams from planning to execution.
• Identifying additional service opportunities to drive sales.
• Leading specific RFP responses and managing engagement economics.
• Executing resource planning within budget constraints.

Skills and attributes for success

To thrive in this role, you'll need a blend of technical prowess and business acumen, coupled with the ability to manage complex problems and lead teams effectively. Your skills will include:

• You’re an innovator. You keep up to date on emerging technologies (especially blockchain) and are constantly thinking about potential applications.
• You’re a people developer. You find and cultivate talent to achieve outstanding results. You give your team creative freedom to innovate while holding them accountable for making good decisions and delivering results.
• You’re focused on customer value. You don’t blindly implement specs and actively talk to customers and stakeholders to design solutions to their problems.
• You’re comfortable with ambiguity. You thrive in the face of complex problems with no obvious solutions.
• You’re entrepreneurial at heart. You have a passion for making your ideas a reality, building prototypes and ultimately launching production-scale solutions in the market.
• Agile development methodologies.
• Application integration and quality assurance.
• Proficiency in software development and technology business requirements analysis.
• Strong relationship management and negotiation skills.

To qualify for the role, you must have

• A bachelor's degree is required, with at least 4-6 years of relevant experience.
• 5+ years of professional engineering experience with 3+ years of people management experience
• Hands-on experience with modern full-stack JavaScript development including Node.js and frameworks such as React and Express
• Experience designing and implementing RESTful and/or GraphQL APIs
• Experience building cloud native/microservices architecture applications and platforms
• Experience with Agile software development (like Scrum or Kanban)
• Knowledge of professional software engineering practices and the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Proven experience in project management of complex deliverables
• Excellent written and verbal communication skills
• Willingness and ability to travel to meet client needs

Ideally, you’ll also have

• Passion for blockchain technology and experience with Ethereum, Quorum, and/or Solidity
• Experience with containerization technologies such as Docker and Kubernetes
• Previous experience deploying and configuring environments using infrastructure-as-code provisioning tools like Terraform and Ansible
• Experience with traditional enterprise technologies including SaaS and ERP systems (like SAP)
• Experience managing customer-facing engineering teams
• Experience with another language in addition to JavaScript/Typescript for example Rust, Golang, Python, or Java.
• Interest in the emerging field of AI, including experience with:
  • Large Language Models and integration with those
  • Retrieval-Augmented Generation (RAG)
  • EmbeddingsStrong analytical and decision-making capabilities.

You will leverage your extensive BlackRock Aladdin expertise to design, implement, and support cutting-edge investment management solutions. Collaborating with cross-functional teams, you will configure innovative workflows, manage seamless integrations, and ensure a smooth transition to the Aladdin platform, all while maintaining peak operational efficiency and compliance alignment. Your deep technical knowledge of Aladdin, combined with strategic leadership, will drive multiple high-impact implementation projects across trading, compliance, portfolio management, and post-trade functions.

As a platform owner and delivery leader, you will partner with senior stakeholders across technology and business teams to ensure Aladdin solutions are robust, scalable, and perfectly aligned with the firm’s strategic vision. This role blends hands-on project leadership with the opportunity to shape the long-term roadmap within a dynamic and rapidly growing investment organization.

Your key responsibilities

Assist in planning activities with BlackRock and BlackRock Client key stakeholders to complete the following:

• Define overall project plan and lead multiple Aladdin implementation and enhancement projects end-to-end, from requirements through deployment and stabilization
• Lead BlackRock migration activities including environment readiness, data migration, regression testing and coordinating with infrastructure teams
• Define the Aladdin and Aladdin Data Cloud implementation roadmap, prioritizing initiatives that improve efficiency, data quality and compliance
• Drive and oversee Aladdin platform configuration, compliance rule setup, workflows, and integration points across modules

• Document BlackRock Client provided use-cases into a use-case catalogue
• Review asset class workflows provided by BlackRock Client to support organization of asset class prioritization plans within the Project Plan
• Assist BlackRock with creating/maintaining project key issue tracker to log & triage issues, liaising with Aladdin Client Transformation (ACT) teams to coordinate and drive for issue resolution
• Assist BlackRock with Governance reports (including status meeting updates, upcoming period deliverables, past due project items, percent task completion, and identifying responsible parties)
• Project Closure Report including BlackRock Client sign offs of the deliverables at the end of the project

• Manage a team of business analysts, providing mentorship, technical guidance and professional development opportunities
• Lead cross-functional communication between front, middle and back-office teams, translating complex technical topics into clear business language
• Promote best practices in system configuration, change management and delivery methodology ensuring consistent project execution across teams
• Stay current on Aladdin product enhancements, new modules and industry trends to proactively identify opportunities for system improvement and automation

To qualify for the role you must have

• A bachelor's degree and approximately 5 years of related work experience; or a graduate degree and approximately 4 years of related work experience
• Your degree should be in computer science, engineering, accounting, finance or a related field; MBA or MS degree preferred
• A minimum of 5+ years of experience working at a financial services company or comparable experience working as an advisor to a financial services company
• Experience working in a Hedge Fund, Wealth/Asset Management company or as a Management Consultant in one of these companies
• 3+ years of hands-on Aladdin experience
• Demonstrated experience leading and supporting Aladdin implementations
• Demonstrated ability to manage and supervise a team of technology advisors through all phases of the technology life cycle, including requirements definition, architecture, design, development, implementation, conversion and testing
• Strong communication, presentation, client service and technical writing skills
• Comfortable researching client inquiries and emerging issues, including regulations, industry practices, and new technologies
• Strong experience in supervising and executing all phases of the technology life cycle, based on proven project management and testing methodologies
• Must possess a deep knowledge of technical architecture design and have a good understanding of technology tools and components to reasonably argue for and against all components (middleware, database, reporting tools, etc.) in financial systems architecture
• Willingness and ability to travel, you must hold a passport and a valid drivers license

Experience in the following areas:

• Aladdin
• Aladdin Accounting
• eFront
• Aladdin Data Cloud
• Snowflake
• Business intelligence tools e.g. Power BI, Tableau and SQL
• Definition and design of business and technical requirements
• System design, selection and implementation support
• Data mapping and conversion
• Proof of concept
• Quality assurance and testing
• Business and IT process reengineering
• Program/project management and implementation planning (PMO)

• Management reporting enhancement
• Enterprise application integration
• Package Implementation
• Reconciliation redesign or improvement

What we look for

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about advising the leading Wealth and Asset Managers in the market and ready to take on some of our clients’ most complex issues, this role is for you.

AI Finance, Manager, Tech Consulting

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Your expertise in specific technology platforms will be crucial in providing in-depth analysis related to their implementation, customization, and optimization.

Your key responsibilities

As a Manager in Platform Business Analysis, you will play a pivotal role in the successful delivery of projects. You will lead workstream delivery, ensuring that processes and solutions are managed effectively while maintaining a focus on quality and risk management. This role offers you the opportunity to engage with clients daily, participate in planning and execution, and identify opportunities for additional services.

• Lead the delivery of complex technical initiatives, ensuring accountability for performance and results.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Drive continuous process improvement by identifying innovative solutions through research and analysis.

Skills and attributes for success

• Fostering relationships with client personnel at appropriate levels. Consistently running and delivering quality client services. Driving high-quality work products within expected time frames and on budget.
• Monitoring progress, managing risk and confirming that key stakeholders are kept informed about progress and expected outcomes.
• Managing expectations of client service delivery.
• Effectively managing and motivating client engagement teams with diverse skills and backgrounds. Providing constructive on- the- job feedback/coaching to team members.
• Fostering an innovative and inclusive team-oriented work environment. Playing an active role in the counselling and mentoring of junior consultants within the organization.
• Supporting Data Management Strategy Execution, including helping execute the overall data management strategy for finance applications
• Collaborating with cross-service line teams, including Finance, Managed Services, and Tech Consulting to ensure alignment and integration of finance application data with related data initiatives
• Defining data requirements, data architecture, and data models for finance applications, considering the potential of Machine Learning and Gen AI technologies
• Leading the design and implementation of an extensible common information model for the FDL Blueprint
• Developing and maintaining documentation, including data dictionaries, entity-relationship diagrams, and data lineage maps
• Leading the development and implementation of our FDL Blueprint solution offering, ensuring scalability, performance, and security
• Collaborating with data scientists and finance SMR’s across service lines to identify opportunities for applying Machine Learning and Gen AI techniques to finance applications/personas and extend the FDL
• Supporting the establishment and maintenance of a robust data governance framework for the FDL
• Staying current with the latest advancements in Machine Learning, Gen AI, Data Management and Azure technologies and identifying and implementing innovative solutions that drive efficiency, accuracy, and insights for finance applications

To qualify for the role you must have

• A bachelor's degree and approximately five years of related work experience; or a graduate degree in the same and approximately four years of related work experience.
• Minimum of 4 years of experience in data management, with at least 1 year focused on finance application data, data modeling, financial modeling
• Strong understanding of data management principles, including data governance, data quality, and master data management
• Experience with Machine Learning techniques, Gen AI technologies, and Azure data services (e.g., Azure Data Lake, Azure Synapse Analytics, MS SQL, Python)
• Knowledge of finance applications including financial modeling (PnL, Balance Sheet, Cash Flow)
• Proficiency in data integration, data transformation, and data modeling tools and techniques
• Excellent communication, collaboration, and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment, supporting the adoption and implementation of emerging technologies

Ideally, you’ll also have

• Degree in Finance, Computer Science, Information Systems or a related field with relevant experience in the finance data management including data modeling and ML.