United States, Florida, Shift Supervisor jobs

Key Responsibilities

Performs routine to moderately complex electro-mechanical technical functions and activities such as design, test, checkout, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools and test fixtures.

May test and troubleshoot system level and component level problems in electrical and mechanical systems and sub-systems. May perform new system and NPI installations and field upgrades.

Works from schematics, diagrams, written and verbal descriptions, layouts or plans to perform routine testing and troubleshooting.

Compiles logbooks and test procedures documentation utilizing good writing skills.

May perform mechanical, electrical, pneumatic & vacuum and process testing on AMAT platforms to Engineering and Manufacturing documentation and specifications.

Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.

Becomes familiar with current manufacturing and/or engineering processes and stays informed of any changes in procedures. Assists in the correction of problems.

May perform rework as a result of testing. Generates Quality Notifications.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

LOB Job Description:

​Receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity with clients/PA's/Internal associates and remove any holds, close cards or do any type of Maintenance on the account. You will assist clients with any issues that arise.

Responsibilities:

• ​Initiate maintenance on accounts.

• Provide Excellent Customer Treatment.

• Process Client initiated forms.

• Assist with all issues that may arise.

Required Qualifications:

• 6+ Months call center experience

• ​Strong customer service skills

• Flexible and willing to respond positively to change

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations

• Ability to multi-task as business needs dictate with phone and typing required

• Ability to work in a client based environment meeting goals

• Flexible with schedule as business needs arise

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change

Other Qualifications:

• After 90 day probation period you may be required to work in office weekly and work from home up to 5 days a month, 1 day per week.

• Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

• Sufficient room to set up a laptop, monitor, keyboard and mouse

• Comfortable space to work for a full shift

• Quiet, private and SECURE space in which to work

High School Diploma / GED / Secondary School or equivalent

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

Schedule:

• Tues-Fri 12:30pm-9:00pm, Sat 10:30-7pm CT (Sat Consecutive)

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

Required Qualifications:
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computersDesired Qualifications:
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume

High School Diploma / GED / Secondary School or equivalent

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

• Develop and maintain methods, operating sequences, and processes for the fabrication of parts, components, subassemblies, and final assemblies.
• Lead initiatives to address field non-conformances through closed-loop corrective actions that permanently resolve issues.
• Drive design improvements for DDP chambers to enhance reliability and performance.
• Manage product transitions for DDP systems into manufacturing, ensuring smooth ramp-up and adherence to quality standards.
• Optimize test and build documentation to improve efficiency and reduce errors across manufacturing processes.
• Develop and implement test fixtures to support robust testing and validation of assemblies.
• Collaborate with cross-functional teams to coordinate the release of product improvements and new products, managing manufacturing engineering projects as needed.
• Apply Design for Excellence (DFx) principles to reduce manufacturing and product costs while improving quality.
• Determine time standards and recommend tooling and process requirements.
• Perform root cause analysis and corrective actions for assembly or system testing issues; conduct PFMEA and provide detailed reports.
• Mentor and train junior engineers , fostering technical growth and knowledge sharing.

• Bachelor’s degree in Engineering or related field.
• 7+ years of direct experience with DDP products in a manufacturing environment.
• Demonstrated ability to solve complex technical problems and implement permanent solutions.

• Prior experience in:
  • Addressing field non-conformances with closed-loop corrective actions.
  • Design improvements for HDP chambers.
  • Transitioning CVD products into manufacturing.
  • Optimizing test/build documentation and developing test fixtures.
• Strong interpersonal skills, including the ability to clearly communicate technical information and build consensus across teams.

This position may require standing for extended periods, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, distinguishing colors, and working in noisy environments. Work may occur in cleanroom conditions requiring PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

The Impact You’ll Make in this Role

As a Production Supervisor at the Cottage Grove, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Guiding activities and personnel in order to achieve the safe handling and disposal of hazardous waste in an environmentally conscious and productive manner. Cultivating and leading a team by encouraging and implementing cross training activities, cooperation, innovation, flexibility and teamwork. Scheduling work priorities consistent with engineering directives, coordinating maintenance activities, allocating work assignments, communicating expectations and monitoring workflow. Providing coaching and feedback to employees and utilizing corrective action to resolve conflict and inappropriate behaviors.
• Training employees on all aspects of the Cottage Grove operations and processes. Providing employees with proper tools, equipment and information including any changes that may affect their work. Ensuring a safe work environment by reviewing production processes, OSHA requirements, and recognizing and resolving safety-related problems. Ensuring employees receive training as specified and maintaining certification and training requirements. Providing effective communication to employees through crew meetings, electronic mail, and 1:1 coaching session. Completing housekeeping audits and job safety analysis on a regular basis.
• Utilizing available resources to resolve process, maintenance, equipment and/or related technical problems. Monitoring and remediating process equipment downtime while maintaining safe operating limits. Analyzing and interpreting statistical data and charts to identify trends and determine improvement plans. Communicating and following-up on safety, productivity, quality, and maintenance concerns with appropriate staff. Generating work requests and entering incident reports in accordance with established procedures.
• Implementing advanced working knowledge and interpretation of corporate and site policies and procedures. Ensuring shift administrative activities such as time reporting, attendance control, vacation planning, overtime, etc. are properly implemented and documented. Participating in assigned team functions and projects. Understanding of DOT and Hazardous Material Regulations.
• Being an active member and participating in site Emergency E-squad activities.
• This position requires working on a rotating shift (nights/weekends/holidays)—further details to be provided

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution and a minimum of two (2) years of combined experience working in a manufacturing or production environment in a private, public, government or military setting.
  

OR

• High School diploma/GED or higher (completed and verified prior to start) from an accredited institution and a minimum of four (4) years of combined experience working in a manufacturing or production environment in a private, public, government or military setting.

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in a technical discipline (completed and verified prior to start) from an accredited institution.
• Previous supervisory experience.
• Experience in one or more of the following: project leadership, team leadership, supervisory, and/or management.
• Self-directed and detail oriented.
• Good interpersonal, communication, prioritization, organizational skills, and computer skills.
• Create, lead and work in a team atmosphere.
• Communicate written and verbally clearly and concisely and influence changes with operators as well as other plant employees and management team members.
• Identification and resolution of process issues.
• Use of continuous improvement methodologies (e.g. Lean Six Sigma) to provide impact through cost reduction programs, quality improvements, and safety of work environments.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.