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ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Responsibilities

• The successful candidate will work with GPS engagement teams, supporting functions, and EY’s Client Technology and Global Information Security organizations to develop and maintain a security and compliance program across all environments, platforms and applications used or desired for use by GPS. Responsibilities include:
• Strategy, Governance and Risk Management
• Development and execution of a multi‑year cybersecurity strategy and investment roadmap aligned to business objectives and federal contract requirements.
• Development, management and maintenance of the GPS IT security risk management policy and/or procedural documentation mapped to NIST SP 800-37 (RMF), NIST SP 800‑53, NIST SP 800‑171, NIST SP 800‑161 (C‑SCRM), and NIST SP 800‑218 (SSDF)
• Ownership of the enterprise risk assessment (ERA), business impact analysis (BIA), and security metrics; present posture and material risk to the COO on a recurring cadence.

Defense Industrial Base Compliance (Classified & Unclassified)

• Manage GPS compliance with DFARS 252.204-7012, 252.204-7020, and 252.204-7021. This includes:
  • Leading DFARS/CMMC readiness and ongoing compliance.
  • Serving as the Affirming Official (AO) and maintaining an accurate SPRS self‑assessment score with defensible Plans of Action and Milestones (POAMs).
  • Achieving and maintaining CMMC certification at level 2.
  • Overseeing management and maintenance of POAMs.
• Ensure systems operated for the government are designed properly and assessed against the appropriate requirements such as FedRAMP, Cloud Computing Security Requirements Guide, IRS 1075, and MARS-E.
• Ensure safeguarding and incident reporting obligations for CUI (e.g., DFARS 252.204‑7012 72‑hour reporting) are met; coordinate with DC3/DIBNet and affected customers when necessary.
• Oversee NISPOM compliance for classified systems; partner with FSO to achieve and maintain Authorizations to Operate (ATOs).
• Ensure proper handling of export‑controlled data (ITAR/EAR).
• Prepare for and lead Program through contractually required assessments and customer audits; keep evidence, policies, configurations, and logs audit‑ready.
• Respond to government inspections or audits in coordination with EY Information Security and Risk Management.

Secure Cloud, Identity & Enterprise Platforms

• Own security architecture and controls for Azure Government (Azure Gov) and Microsoft 365 GCC High tenants, including Conditional Access, PIM/PAM, encryption, logging/retention, and data governance for CUI.
• Implement Zero Trust principles across identity, endpoints, networks, and workloads; drive continuous verification and least‑privilege.
• Deploy and operate EDR/XDR, SIEM/SOAR, DLP, CASB/SSE/SASE, MDM, key management/HSM, and vulnerability/configuration management at scale.
• Oversee user authorization process and ongoing attestation of user authorization and access.
• Assist to resolve GPS practitioners’ access or other issues with Enclave environments.
• Ongoing development, coordination and sustainment of Information Security Continuous Monitoring (ISCM) Program across all applications within the environment.

DevSecOps & Secure SDLC

• Establish a software security program aligned to NIST SSDF (SP 800‑218) and EO 14028 expectations; integrate security into SDLC across GitHub and Azure DevOps.
• Govern AppSec tooling and policy: SAST (e.g., Checkmarx), DAST (e.g., Qualys/AppScan), SCA/OSS (e.g., Mend), IaC/container/K8s scanning, and Wiz/Wiz Code; enforce build‑time gates and remediation SLAs.
• Require SBOM generation, artifact signing/provenance (e.g., SLSA targets), and secrets management across all repositories and pipelines.

Detection, Response & Resilience

• Develop, manage and maintain GPS incident response program.
• Lead SOC and CSIRT functions: 24×7 monitoring, threat intelligence, purple/red‑team exercises, and executive tabletop drills.
• Maintain and test the Incident Response Plan and Cyber Crisis Playbook, including regulatory/customer communications and forensics preservation.

Effective Business Integration

• Ensure development of fit-for-purpose solutions that support the business activities.
• Manage integration of Firm applications into the GPS Enclave environment.
• Understand and facilitate communication of EY’s IT disaster recovery and business continuity plans to GPS clients, potential clients and engagement teams (including engagement team responsibilities).
• Augment existing Client Security Assurance reviews of data protection requirements contained in RFPs/RFQs to adequately respond, and assist in development of GPS client security and data protection (confidentiality) plans.
• Monitor regulatory or other developments in INFOSEC principles, regulatory requirements and leading practices.

Leadership, Team and Budget

• Role model a leadership style that brings infrastructure, application and cybersecurity professionals together to collaborate constructively on the design, implementation and operation of controls.
• Build and mentor a high‑performing organization spanning Policy/GRC, AppSec/DevSecOps, Security Engineering/Architecture, SOC/IR, and Third‑Party & Supply‑Chain Risk.
• Own the cybersecurity budget and vendor portfolio; rationalize tools and services for value, performance, and compliance.
• Participate in purchasing and enhancement of third-party tools for GPS.
• Augment and potentially streamline existing Vendor Supplier Risk Assurance Program during evaluation of subcontractor compliance with applicable cybersecurity and data protection clauses.
• Drive a security‑first culture: ongoing training, phishing simulations, secure coding education, and leadership engagement including data protection and awareness and role-based training programs.
• Coordinate and respond to annual (or more frequent) independent risk assessments and cyber security reviews.

Qualifications:

• 12+ years of progressive cybersecurity leadership, including 5+ years at the enterprise or business‑unit executive level.
• 5+ years FISMA related experience
• Bachelor’s degree in IT-related field or bachelor’s degree in non-IT related field with a total of 10 years of information security experience
• Master’s degree preferred
• Ability to obtain and maintain Top Secret clearance
• US citizenship required
• Must have government sector experience
• Thorough knowledge and understanding of:

• • FAR 52.204-21 Basic Safeguarding of Covered Contractor Information Systems
  • DFARS 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting
  • NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
  • NIST SP 800-53, Security and Privacy Controls for Federal Information Systems and Organizations
  • GSAM 552.239-70, Information Technology Security Plan and Security Authorization, 552.239-71, Security Requirements for Unclassified Information Technology Resources and similar clauses in agency FAR supplements
  • FISMA
• Specialized knowledge and experience with the implementation of the NIST Special Publication (SP) 800 family of publications, particularly those associated with the Risk Management Framework
• Proven experience in the Defense Industrial Base with DFARS/CMMC and NIST SP 800‑171 implementation and audits (including POA&M and SPRS management).
• Experience with FEDRAMP compliance authorization and monitoring
• Deep expertise securing Azure Government and Microsoft 365 GCC High environments
• Experience working with other Government cloud communities, including AWS
• Experience working with classified environments, achieving/maintaining ATOs, overseeing classified systems under NISPOM and DoD RMF, and working understanding of SCIF operations
• Knowledge and experience with vulnerability scanning execution, assessment, and analysis
• Knowledge and experience of networks, including LAN and WAN
• Knowledge and experience with application security, database security, and network security
• Experience with evaluating system, network, or infrastructure security controls against requirements such as FISMA, FIPS, and NIST guidelines
• Hands‑on leadership of DevSecOps and software security programs covering GitHub/Azure DevOps/Jenkins with SAST/DAST/SCA, IaC/container security, SBOMs, and supply‑chain controls.
• Demonstrated analytical, problem-solving, organizational, interpersonal and communication skills required.
• The ability to collaborate effectively with diverse stakeholders, including client-facing, legal, finance and contracting teams, executives, engineers, customers and assessors on a wide variety of tasks, as needed.
• Ability to foster professionalism and demonstrate integrity and confidentiality in all actions.
• Ability to demonstrate flexibility when required, sense urgency, organize and prioritize work, and achieve against tight deadlines.
• The ability to interpret and communicate regulatory requirements related to cybersecurity and data protection.
• Possession of excellent written/verbal communications skills.
• Possession of excellent analytical skills, including strict attention to detail.
• Ability to assess and weigh current and evolving security threats in an operational environment
• Possession of Information Systems Security Professional certification (CISSP)
• Certifications such as CISSP, CISM, CCISO, CCSP, CRISC, CISA, PMP, and relevant GIAC credentials preferred

CNS - BC - FINANCE :

It has multiple fields of play such as:

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Technical Excellence

• Demonstrated proficiency in financial analysis and modeling to support strategic decision-making. Strong understanding of industry trends and best practices in business consulting, particularly within the finance sector. Proven ability to develop actionable insights through market research and competitive analysis. Experience in designing and implementing business strategies that drive operational efficiencies for clients. Capable of utilizing consulting frameworks and methodologies to deliver effective solutions tailored to client needs.

Qualification

• Master of Business Administration

Experience

• Project Management (6+ years)

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Senior Manager - Power & Utilities: Energy Optimization – TSD - Tech Consulting

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you will be focused on helping them grow and turn their strategy into reality. You'll work in high-performing teams that drive growth and deliver exceptional client service while doing your part to build a better working world.

Your career is yours to shape.

The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, mean you'll gain valuable experience across different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The role of an Energy Optimization Senior Manager will be to lead consulting services to Power & Utilities clients implementing digital grid programs, capabilities, and systems (AMI, ADMS, OMS, SCADA, DRMS, DERMS, EMS, GIS) resulting in increased value and efficiency.

Your key responsibilities

• Lead Consulting engagements that solve complex issues in the Power & Utilities industry
• Successfully manage engagements’ time and budgets
• Communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust
• Maximize operational efficiencies on engagements
• Communicate and monitor service quality in respect of specific client requirements, review project plans, and guide other executives in their implementation
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs
• Build and maintain appropriate relationships at client; leverage relationships to effectively execute work
• Use technology to continually learn, share knowledge and enhance client service delivery
• Develop account plans and coordinate delivery of a range of service offerings, building trust by mobilizing the right resources and facilitating consistent quality
• Participate in new business opportunities by developing ideas and solutions
• Stay current with the latest trends in the Power & Utilities industry to be a trusted advisor/subject matter expert for our client's business
• Build strong teams at all levels and help resources further develop and grow their career
• Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
• Mentor, coach, and counsel team members

Skills and attributes for success

• Industry knowledge of our clients’ business and competitors
• Ability to effectively navigate ambiguous and complex relationships; emotional intelligence to leverage differences between teams, ask the right questions, and provide and support coaching and feedback
• Ability to adapt to varied cultural and personal styles to work effectively with others' differences, concerns, and motivations
• Ability to identify gaps in the team's knowledge, initiate strategies to fill them, and keep teams abreast of new service methodologies, tools and technologies, providing suggestions for their application
• Ability to identify and evaluate new ideas, better ways of working, technologies, or external products to expand EY capabilities
• Passion in promoting EY strategy, services and values

To qualify for the role you must have

• A bachelor's degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or related field
• A minimum of 10 years of related work experience or a graduate degree and 8 years of related work experience
• A minimum of 10 years of experience delivering consulting services to Power & Utilities clients
• Experience leading teams, managing engagement economics and business development
• Flexibility to work across consulting services if needed
• Proven work experience in one or more of the following areas; Transmission, Distribution, Generation, Regulatory, Customer,AMI, ADMS, OMS, DMS, SCADA, DRMS, DERMS, EMS, or GIS implementation
• Flexibility and willingness to manage significant travel
• Must have a valid driver's license

Ideally, you'll also have

• Experience with business development